Review of Bosch Hatfield Service – Fan/V-Belt Replacement

I had my vehicle serviced at Bosch Hatfield around January/February 2025, which included a paid replacement of the Fan/V-Belt. However, during the festive season, I experienced a serious mechanical failure while driving. The battery stopped charging, which disrupted dashboard readings and disabled my electric windows. This posed a significant safety risk.

Fortunately, I was traveling in a convoy with my brothers and we were near a farm holiday destination. I had to leave my vehicle behind and purchase a new belt, which my brother—who is a qualified mechanic—installed. The images attached show the broken belt that was removed: it is visibly frayed and snapped, suggesting premature failure. I still have the belt in my possession and am willing to present it to Bosch Hatfield as evidence.

Given that I had paid for a new belt during my service, this incident raises serious concerns about the quality of the replacement or whether it was replaced at all. Had I been alone, especially as a woman on the road, this situation could have been far more dangerous.

I am not satisfied with the service received and urge Bosch Hatfield to investigate this matter thoroughly. Safety and transparency should be non-negotiable.