Bosch battery drill

I bought a brushless Bosch battery drill from builders warehouse in Gezina in November 2020.Awesome machine until it stopped working yesterday- now my work has to wait for the whole repair process to follow its 21day course.I don’t understand that in this day and age that this process can take so long.I would understand if I went for the cheap “made in China “option- but I went for the German engineering.Now I have to wait till someone decides if they going to repair or replace my battery drill.I do understand that things break- but the turn around time is totally unacceptable.