Extremely Poor Service, No Management Presence, and Disorganised Operations at Bossa Cape Gate

I am extremely disappointed with the service experienced at Bossa Okavango (near Cape Gate) last Wednesday at approximately 14:00.

I recently visited Cape Town with my family and, as we are fami**** with Bossa in Kempton Park and have always enjoyed the experience, I decided to take them for lunch at your branch near Cape Gate Shopping Centre.

The restaurant was very quiet with only two other tables occupied, yet service was disorganised and inattentive from the outset. Our waiter was frequently absent and appeared engaged in personal conversations rather than attending to guests. We had to flag down another staff member just to place our food order, and were not offered the opportunity to order additional drinks.

We then waited approximately 45–60 minutes for our meals. When the food eventually arrived, only three of the four meals were served. My salad was significantly delayed without explanation, despite being a simpler dish than the steak meals ordered by the others. As a result, the rest of the table’s meals became cold while waiting for mine.

During our visit, there was also loud shouting and commotion coming from the kitchen, including sounds of items falling or being dropped. While a staff member briefly apologised for the disturbance, no manager or supervisor was present or addressed the situation at any point.

Given how quiet the restaurant was, the level of service, lack of coordination, and absence of management oversight is unacceptable and unprofessional.

This experience was well below the standard expected from the brand, and it is disappointing to have such a visit with my family who experienced Bossa for the first time. I trust this will be reviewed and appropriately addressed, including consideration of how this impacted our dining experience.