A very dissatisfied customer

planned a baby shower at Bossa in Soneika which took place yesterday 6 Ma. When I initially made the booking, I made the booking with a waiter whose name escapes me. I then asked whether we can bring cake inside for the guests, and it was confirmed that yes we can bring cake inside, when asking if there is any fee involved in brining anything that is not bought in Bossa, it was confirmed that there is no charge when I got there Theresa and the other manager on duty stopped me and advised this is a lot of cake I am brining in and there will be a charge, to which I responded that this wasn’t what was discussed with me when making the booking, but that I was feeling a bit overwhelmed with setting up everything before the guests had arrived and couldn’t speak about this with her now. I carried on with setting up

I phoned Friday evening just to confirm if everything is in order and got through to Theresa and she asked me how the tables were to be set up and i confirmed the i need it in 2 large rows but to my surprise she confirmed When we got there I was told that the tables will be left as is because of the amount of guests, but previously I confirmed with Thesesa I want it set up a certain way and this threw out my planning completely.

The guests started arriving and we started with the program, when ordering the food it took a while for the food to come, and guests who ordered food first were getting their food roughly an hour after ordering, and they had to keep asking for their toast and fries which was supposed to come with their omellotte.

When one of the guests (my aunty)went to ask the waiter when she will be getting her latte,

Bandile rudely said to my aunty that there is not enough cups.. to which my aunty responded to say that she is the customer and she should not be affected by the fact that they running out of cups.

Overall there was no tram work, wd had 1 waiter for 30 to 30 guests, really? There were used plates standing with no one coming around to remove it.

I was a huge Bossa fan until today's experience, this experience left a bitter taste in my mouth.