BOTHASIG CLINIC

As a new comer to the local clinic, I was extremely apprehensive. I found the counter staff to be very kind, courteous and helpful. The only draw back was the administrative handling of the consults. They tend to over book resulting in long waits. The pharmacy could have two dispensing counters rather than one which would reduce the queue. Too many employees walking up and down with files in their hands. Once one gets past the queues, the service is excellent. The medical staff are all knowledgable and kind. The optometry section could be two people instead of an eye tested completed in two parts. The space is available. The telephone line is a permanent nightmare and requires one dedicated person to answer calls and take messages. Hopefully this review will be seen as positive and constructive criticism which is what it is intended to be. It would be helpful to have a welcome letter with ones card which lists the standard operating procedures to ensure a smooth operation.