unprofessional business

If you want to pay high prices and deal with the most unprofessional of people, please go to Bothasig Glass. We commissioned them to do some glass to protect newly made desks, in our business. The cost was R6500. They simply took measurements from our carpenter and didn't bother to come out before manufacturing the glass. Although the carpenters measurements were correct, they produced glass that was completely wrong in size. They had to go back and re-do it. They promised us it would take a day or two. A week later I called to find out where the glass was, as were were using these desks and they were unprotected. They said a close family member had been in an accident and was in hospital, so the business was closed. Nevertheless, the glass came, and lo and behold the glass tops were inaccurate. There are spaces where the desks are exposed. When we called to inform them and sent them pictures to see just how inaccurate the glasses are, they said they followed the carpenter's measurements. But they were here and measured themselves in front of me? For the second time, the poor carpenter was to blame. We decided not to be difficult, we didn't demand the glass be manufactured YET AGAIN. We simply asked for a better price on a job needed elsewhere, deciding to give them another chance. They agreed but we never heard from them again. The cherry on top was when we asked them for a VAT invoice, we realised that they are actually not VAT registered. But their prices are on par with companies that are. Please be careful when you produce glass. It isn't a cheap item, its best to go with a professional company. Had they simply come back with a better quote on the glass needed elsewhere, and done that job properly, they would have been redeemed. But we've realised that it's just a matter of professionalism, which these guys simply lack.