Bad bad service, bad administration, bad staff

I had a horrible experience with the hospital staff from administration that took almost the whole day to the treatment of the nurses plus security personnel, we had a critical patient when we arrived at the hospital the administration was poor no communication we were made to wait from arriving at past 1 (13:00) to the patient getting admitted to a ward at 21:00 I am really disappointed in how this was handled and still the rude nurses when we request to see the patient tell us about visiting hours, how does a private hospital have visiting hours like a gov hospital I paid for my mom to get professional care and go see her whenever I want to hence we went there I almost forgot to write about the rude female doctor at casualty makes want to never again choose that hospital as my got to option even though it is the nearest