Botshilu Private Hospital
Claimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Botshilu Private Hospital
Claimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sbongile N
1 reviews | Active since Oct 2014
10 Apr 2026, 09:18
Bad ER experience
Bad ER experience with no care in the world and bad attitude from management I took my mom to the ER and were never triaged or looked on for so long till I had to complain. Ive logged my complaint and to be dismissed that all protocols and procedures were followed but when I requested a clarity on the protocols I was sent an email by Marisa Marais that the matter is closed and no further updates or response will be made when I still have question marks Horrible hospital with nursing staff with bad attitude
Helpful (0)
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Sbongile N
1 reviews | Active since Oct 2014
10 Apr 2026, 09:18
Bad ER experience
Bad ER experience with no care in the world and bad attitude from management I took my mom to the ER and were never triaged or looked on for so long till I had to complain. Ive logged my complaint and to be dismissed that all protocols and procedures were followed but when I requested a clarity on the protocols I was sent an email by Marisa Marais that the matter is closed and no further updates or response will be made when I still have question marks Horrible hospital with nursing staff with bad attitude
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Melcan N
1 reviews | Active since Oct 2020
21 Dec 2025, 17:20
Awesome service
Good afternoon, I would like to send a shoutout to Nurse Mabena this lady she’s awesome. She takes so much pride and confidence when doing her work. Botshilu is blessed to have her as an essential worker taking care of your patients. My daughter she admitted she been in her good hands. Please keep up thee good work sesi🙏🏻God bless her in everything her heart desires.
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Melcan N
1 reviews | Active since Oct 2020
21 Dec 2025, 17:20
Awesome service
Good afternoon, I would like to send a shoutout to Nurse Mabena this lady she’s awesome. She takes so much pride and confidence when doing her work. Botshilu is blessed to have her as an essential worker taking care of your patients. My daughter she admitted she been in her good hands. Please keep up thee good work sesi🙏🏻God bless her in everything her heart desires.
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Replies (0)MN
Melcan N
1 reviews | Active since Oct 2020
17 Dec 2025, 11:00
Poor shocking service
Good day, I'm writing this review with so much disappointments and infuriated. I gave birth in this hospital hoping for a best service. Let me first appreciate night shift stuff who assisted me during labour hours, the nurse was very professional she's humble with all human values you can think of. I didn't get her name but she's a Tswana speaking person. We need more people like her in maternity ward. Main concern I have is the morning stuff who comes to work looking horrible not ready to deal with patients, I had a lady assisting me with updates as I was discharged today 17th, However the lady she's so rude, unprofessional, doesn't understand the paint we overcome during labour yet you need to deal with their attitudes. My daughters Dr confirmed if I leave today Frida I should come back for more test. She was shouting at me when I asked what changed now as they keeping me longer, she was aggressive defensive and also providing me with incorrect information her is Kedibone Mokgotho. I feel like she needs more training on how to speak to people more especially patients. I felt so disrespected, hope to hear feedback regarding this horrible I received today 17th Dec 2026.
Helpful (0)
|Replies (1)MN
Melcan N
1 reviews | Active since Oct 2020
17 Dec 2025, 11:00
Poor shocking service
Good day, I'm writing this review with so much disappointments and infuriated. I gave birth in this hospital hoping for a best service. Let me first appreciate night shift stuff who assisted me during labour hours, the nurse was very professional she's humble with all human values you can think of. I didn't get her name but she's a Tswana speaking person. We need more people like her in maternity ward. Main concern I have is the morning stuff who comes to work looking horrible not ready to deal with patients, I had a lady assisting me with updates as I was discharged today 17th, However the lady she's so rude, unprofessional, doesn't understand the paint we overcome during labour yet you need to deal with their attitudes. My daughters Dr confirmed if I leave today Frida I should come back for more test. She was shouting at me when I asked what changed now as they keeping me longer, she was aggressive defensive and also providing me with incorrect information her is Kedibone Mokgotho. I feel like she needs more training on how to speak to people more especially patients. I felt so disrespected, hope to hear feedback regarding this horrible I received today 17th Dec 2026.
0
Replies (1)LM
Lesego M
1 reviews | Active since Nov 2025
20 Nov 2025, 12:19
Bad bad service, bad administration, bad staff
I had a horrible experience with the hospital staff from administration that took almost the whole day to the treatment of the nurses plus security personnel, we had a critical patient when we arrived at the hospital the administration was poor no communication we were made to wait from arriving at past 1 (13:00) to the patient getting admitted to a ward at 21:00 I am really disappointed in how this was handled and still the rude nurses when we request to see the patient tell us about visiting hours, how does a private hospital have visiting hours like a gov hospital I paid for my mom to get professional care and go see her whenever I want to hence we went there I almost forgot to write about the rude female doctor at casualty makes want to never again choose that hospital as my got to option even though it is the nearest
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Lesego M
1 reviews | Active since Nov 2025
20 Nov 2025, 12:19
Bad bad service, bad administration, bad staff
I had a horrible experience with the hospital staff from administration that took almost the whole day to the treatment of the nurses plus security personnel, we had a critical patient when we arrived at the hospital the administration was poor no communication we were made to wait from arriving at past 1 (13:00) to the patient getting admitted to a ward at 21:00 I am really disappointed in how this was handled and still the rude nurses when we request to see the patient tell us about visiting hours, how does a private hospital have visiting hours like a gov hospital I paid for my mom to get professional care and go see her whenever I want to hence we went there I almost forgot to write about the rude female doctor at casualty makes want to never again choose that hospital as my got to option even though it is the nearest
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Replies (0)FS
FREDDY S
1 reviews | Active since Oct 2025
25 Oct 2025, 23:44
Bad emergency unit
I took my wife to the hospital so called private as she was complaining about abdominal pains. Upon arrival we assisted by a porter and security who very helpful to us and the receptionist of night 25/10/2025 was sure irritated by us and couldn't really assist us to the fullest and the nurse or sister who take vitals on that very same date was so rude to a point where she commanded a patient to turn on scale machine and was so irritated that she was distracted upon arrival. So going there with medical aid or cash rather you wait for the public clinic cause they can give best service than the hospital lm And after reviewing the remarks people experienced. I can safely all are true and I wonder why they don't change and upgrade to the public sector as they treat us like that.
Helpful (0)
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FREDDY S
1 reviews | Active since Oct 2025
25 Oct 2025, 23:44
Bad emergency unit
I took my wife to the hospital so called private as she was complaining about abdominal pains. Upon arrival we assisted by a porter and security who very helpful to us and the receptionist of night 25/10/2025 was sure irritated by us and couldn't really assist us to the fullest and the nurse or sister who take vitals on that very same date was so rude to a point where she commanded a patient to turn on scale machine and was so irritated that she was distracted upon arrival. So going there with medical aid or cash rather you wait for the public clinic cause they can give best service than the hospital lm And after reviewing the remarks people experienced. I can safely all are true and I wonder why they don't change and upgrade to the public sector as they treat us like that.
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Replies (0)