Bad ER experience

Bad ER experience with no care in the world and bad attitude from management I took my mom to the ER and were never triaged or looked on for so long till I had to complain. Ive logged my complaint and to be dismissed that all protocols and procedures were followed but when I requested a clarity on the protocols I was sent an email by Marisa Marais that the matter is closed and no further updates or response will be made when I still have question marks Horrible hospital with nursing staff with bad attitude