Boxman Gardens Poor Service

I phoned a lady by the name of Kirsten to enquire about a box for a 55 inch TV and she organised that I pick up the box from Boxman Gardens in Cape Town. The box was picked up only to discover that the wrong size was supp****. I phoned Kirsten and she informed me that the lady who provided the incorrect box will be fired and I will be refunded. I informed her that I do not want a refund but for them to correct what they have done. She then informed that she will have to phone the General Manager and get back to me. She then called me back and informed that they will deliver the box when they have time or opening which might be after 3 - 5 days as they are busy with their customers. I then enquired why would it take that long and if I am less of a customer. She then said she will speak to the General Manager again. She then got back to me and advised that the box will be delivered the next day. I called her the next day to enquire about expected delivery time and she she doesn't know but it will be sometime during the day on my insistence she then said she will call the General Manager and get back to me. After 30 minutes I called her and she is not taking my calls.