BP Southern Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BP Southern Africa is facing significant customer experience challenges across multiple service areas. Customers consistently report poor frontline service, an unresolved promotional collectable car campaign, fuel quality and dispensing disputes, and unresponsive complaint handling. While isolated stations earn praise for friendly attendants, the dominant narrative is one of broken promises, unaccountable management, and a loyalty programme that fails to deliver.
TrustIndex
2
NPS Score
-86
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, BP Southern Africa is facing significant customer experience challenges across multiple service areas. Customers consistently report poor frontline service, an unresolved promotional collectable car campaign, fuel quality and dispensing disputes, and unresponsive complaint handling. While isolated stations earn praise for friendly attendants, the dominant narrative is one of broken promises, unaccountable management, and a loyalty programme that fails to deliver.
The most common complaint about BP Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Communication & Complaint Resolution (1.1) is the weakest theme. Customers describe ignored emails, unanswered call centres, automated acknowledgements with no follow through, and head office escalations that yield no resolution. The collectable car promotion generated mass complaints with no meaningful response.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
I was comming from Pretoria to randfontein so ask the driver to drop me at the garage at BP randfontein because I was so pressed and needed a toilet so when I get there I went inside and ask the cashier for a toilet she said I must go and ask outside so I went outside and asked one of the petrol attended they said their toilets they are closing them at 6 I was expecting them to tell me that the toilet its R2 or R5 just like any other garages it was late I asked where can I go then but he didn't even care, I am a woman it's not easy as a woman to just go around the corner to help ourselfs like man I am very disappointed with this garage
1 reviews | Active since Feb 2022
I was comming from Pretoria to randfontein so ask the driver to drop me at the garage at BP randfontein because I was so pressed and needed a toilet so when I get there I went inside and ask the cashier for a toilet she said I must go and ask outside so I went outside and asked one of the petrol attended they said their toilets they are closing them at 6 I was expecting them to tell me that the toilet its R2 or R5 just like any other garages it was late I asked where can I go then but he didn't even care, I am a woman it's not easy as a woman to just go around the corner to help ourselfs like man I am very disappointed with this garage
1 reviews | Active since Mar 2022
We have been loyal BP customers for many years. We consistently choose BP service stations for fuel, and we also regularly support the convenience store, BP Express, and car wash facilities. The BP Express car wash has been our preferred choice for several years, and we have always received good service up until this incident. On Saturday, 16 May 2026, we visited the BP Express car wash superwash (Lyttelton Rd &, Adam Tas St, Clubview, Centurion, 0157) to have my vehicle washed. We handed the keys to a staff member. I just want to make it very clear that at the time of handing over the key to your staff member, that there were absolutely no issues with either the vehicle, the key, or the ignition system. While waiting at a nearby restaurant, we were approached by the staff member who informed us that the vehicle would not start. Upon returning to the car wash, we found the vehicle in an abnormal state: the lights and radio were on, yet the key had been removed from the ignition. Based on my knowledge of the vehicle, it is not possible to remove the key while the ignition is still on. This strongly suggests that the key was forcefully removed while still in the ignition lock position. Furthermore, the remote key showed visible signs of damage, including deep nail marks, indicating that it had been handled with excessive force. When questioned, the staff member stated that he had simply removed the key. However, the key could no longer be inserted into the ignition, and the vehicle had to be pushed into a parking bay. In addition, we attempted to resolve the issue that was caused by the staff member ourselves before calling a locksmith so we unplugged the battery and even tried using Q20 to try and see if we could fix the ignition, but this was unsuccessful due to the extent of the damage already caused by the staff member. We were forced to call a locksmith as the vehicle could not be started and the ignition system was still not functional. The locksmith’s report confirms the following: “During the process, the vehicle’s ignition key was forcibly removed while still in the lock position. This action caused the ignition cylinder to jam and rendered the ignition mechanism inoperable. The ignition lock cylinder shows signs of forced removal of the key. The key was extracted while the ignition was still in the ‘start’ position, which is not the correct procedure. The forced removal resulted in internal damage to the ignition mechanism, preventing normal operation.” We had to pay the locksmith on Saturday for the damage that that staff member did to my ignition. Following the incident, we engaged with management at the BP branch. We were informed that the owner was not available. Despite this, he was contacted telephonically by staff and indicated that BP would not be accepting responsibility for the damage—without having consulted us or conducted any form of customer engagement. We must express our deep disappointment with how this situation has been handled as well as how we have been treated as loyal BP customers and falsely accused. We have been met with denial, a total lack of integrity, lies and an unwillingness to take responsibility by the staff member, staff and management. The one and only friendly lady working at BP finally managed to schedule a meeting with the owner of BP on Thursday, 21 May 09:00 and we were hopeful that we can come to an agreement and sort this out in a decent way. We had to arrange to take off at our place of work and arrived at the BP@ 09:00 for this meeting. The owner didn’t bother to show up – he was not there and the staff member that caused the damage was also not there after this date and time was scheduled with us. what type of customer service is this??? We wanted to discuss this situation like decent human beings and that is the way the owner is? no decency at all!! and as we heard from one of the staff members is that there are other complaints as well... The way the staff and management at BP treated us yesterday is totally unacceptable. They accused us that the ignition was broken beforehand, which I can just clarify again that this is not the case at all. This is totally a false accusation. No customer service at all from the staff and management. This experience has unfortunately left us extremely dissatisfied, and it has significantly impacted our perception of BP as a brand. We went there today as we wanted to handle this situation in a respected decent way but the owner doesn’t even have the decency to talk to us or show up for a meeting that was scheduled with him by his own staff and the staff members and management was so extremely rude with false accusations. I also send this email to BP headoffice, who only forwarded it to BP Clubview and said they must call the client!!! I complained about BP Clubview and want to speak to someone from BP Headoffice and don't want to speak to someone at BP Clubview!!! We will never ever support any BP ever again.
1 reviews | Active since Mar 2022
We have been loyal BP customers for many years. We consistently choose BP service stations for fuel, and we also regularly support the convenience store, BP Express, and car wash facilities. The BP Express car wash has been our preferred choice for several years, and we have always received good service up until this incident. On Saturday, 16 May 2026, we visited the BP Express car wash superwash (Lyttelton Rd &, Adam Tas St, Clubview, Centurion, 0157) to have my vehicle washed. We handed the keys to a staff member. I just want to make it very clear that at the time of handing over the key to your staff member, that there were absolutely no issues with either the vehicle, the key, or the ignition system. While waiting at a nearby restaurant, we were approached by the staff member who informed us that the vehicle would not start. Upon returning to the car wash, we found the vehicle in an abnormal state: the lights and radio were on, yet the key had been removed from the ignition. Based on my knowledge of the vehicle, it is not possible to remove the key while the ignition is still on. This strongly suggests that the key was forcefully removed while still in the ignition lock position. Furthermore, the remote key showed visible signs of damage, including deep nail marks, indicating that it had been handled with excessive force. When questioned, the staff member stated that he had simply removed the key. However, the key could no longer be inserted into the ignition, and the vehicle had to be pushed into a parking bay. In addition, we attempted to resolve the issue that was caused by the staff member ourselves before calling a locksmith so we unplugged the battery and even tried using Q20 to try and see if we could fix the ignition, but this was unsuccessful due to the extent of the damage already caused by the staff member. We were forced to call a locksmith as the vehicle could not be started and the ignition system was still not functional. The locksmith’s report confirms the following: “During the process, the vehicle’s ignition key was forcibly removed while still in the lock position. This action caused the ignition cylinder to jam and rendered the ignition mechanism inoperable. The ignition lock cylinder shows signs of forced removal of the key. The key was extracted while the ignition was still in the ‘start’ position, which is not the correct procedure. The forced removal resulted in internal damage to the ignition mechanism, preventing normal operation.” We had to pay the locksmith on Saturday for the damage that that staff member did to my ignition. Following the incident, we engaged with management at the BP branch. We were informed that the owner was not available. Despite this, he was contacted telephonically by staff and indicated that BP would not be accepting responsibility for the damage—without having consulted us or conducted any form of customer engagement. We must express our deep disappointment with how this situation has been handled as well as how we have been treated as loyal BP customers and falsely accused. We have been met with denial, a total lack of integrity, lies and an unwillingness to take responsibility by the staff member, staff and management. The one and only friendly lady working at BP finally managed to schedule a meeting with the owner of BP on Thursday, 21 May 09:00 and we were hopeful that we can come to an agreement and sort this out in a decent way. We had to arrange to take off at our place of work and arrived at the BP@ 09:00 for this meeting. The owner didn’t bother to show up – he was not there and the staff member that caused the damage was also not there after this date and time was scheduled with us. what type of customer service is this??? We wanted to discuss this situation like decent human beings and that is the way the owner is? no decency at all!! and as we heard from one of the staff members is that there are other complaints as well... The way the staff and management at BP treated us yesterday is totally unacceptable. They accused us that the ignition was broken beforehand, which I can just clarify again that this is not the case at all. This is totally a false accusation. No customer service at all from the staff and management. This experience has unfortunately left us extremely dissatisfied, and it has significantly impacted our perception of BP as a brand. We went there today as we wanted to handle this situation in a respected decent way but the owner doesn’t even have the decency to talk to us or show up for a meeting that was scheduled with him by his own staff and the staff members and management was so extremely rude with false accusations. I also send this email to BP headoffice, who only forwarded it to BP Clubview and said they must call the client!!! I complained about BP Clubview and want to speak to someone from BP Headoffice and don't want to speak to someone at BP Clubview!!! We will never ever support any BP ever again.
1 reviews | Active since Oct 2019
I would like to formally lodge a complaint regarding the unacceptable behavior of one of your fuel attendants, Goodwill, at a BP fuel station. Bp freeway N1 beyers Naude Randpark Ridge. Johannesburg During my visit, Goodwill behaved in a disrespectful and rude manner towards me as a customer. What was even more concerning was the way he also spoke disrespectfully towards his manager, Jennifer, in front of customers. The interaction was unprofessional and created a very uncomfortable atmosphere. As a paying customer, I expect to be treated with courtesy and respect when visiting your stations. The conduct displayed by Goodwill does not reflect the level of professionalism expected from BP staff members. I kindly request that this matter be addressed seriously and that appropriate action be taken to ensure better customer service and workplace professionalism going forward. Thank you for your attention to this matter. I look forward to your response.
1 reviews | Active since Oct 2019
I would like to formally lodge a complaint regarding the unacceptable behavior of one of your fuel attendants, Goodwill, at a BP fuel station. Bp freeway N1 beyers Naude Randpark Ridge. Johannesburg During my visit, Goodwill behaved in a disrespectful and rude manner towards me as a customer. What was even more concerning was the way he also spoke disrespectfully towards his manager, Jennifer, in front of customers. The interaction was unprofessional and created a very uncomfortable atmosphere. As a paying customer, I expect to be treated with courtesy and respect when visiting your stations. The conduct displayed by Goodwill does not reflect the level of professionalism expected from BP staff members. I kindly request that this matter be addressed seriously and that appropriate action be taken to ensure better customer service and workplace professionalism going forward. Thank you for your attention to this matter. I look forward to your response.
1 reviews | Active since Jul 2020
I'm not happy with BP garage Kraaifontein Brighton road they services form the manager very bad they don't want to give my petrol slip it now a week I'm trying to receive my petrol slip 😭 every time it costs me me money to drive to them the manager told me twice to came every time it the same they don't want to help me
1 reviews | Active since Jul 2020
I'm not happy with BP garage Kraaifontein Brighton road they services form the manager very bad they don't want to give my petrol slip it now a week I'm trying to receive my petrol slip 😭 every time it costs me me money to drive to them the manager told me twice to came every time it the same they don't want to help me
1 reviews | Active since Jan 2024
Very disappointed with the quality control at BP Pick ‘n Pay Birch Road Benoni. Almost every time we’ve bought the 2L Pick n Pay brand full cream fresh milk from this store, it has been sour or already off before the expiry date. Today was the worst experience yet — the milk container was visibly swollen when we opened it, which should already have been a warning sign. When poured into our coffee, the milk immediately separated and curdled. The expiry date is only 21 May 2026, so it should definitely still be fresh. Please check your refrigeration/storage conditions and stock rotation. Customers should not have to repeatedly waste money on spoiled products. I would strongly advise others to avoid buying this milk from this branch until the issue is resolved.
1 reviews | Active since Jan 2024
Very disappointed with the quality control at BP Pick ‘n Pay Birch Road Benoni. Almost every time we’ve bought the 2L Pick n Pay brand full cream fresh milk from this store, it has been sour or already off before the expiry date. Today was the worst experience yet — the milk container was visibly swollen when we opened it, which should already have been a warning sign. When poured into our coffee, the milk immediately separated and curdled. The expiry date is only 21 May 2026, so it should definitely still be fresh. Please check your refrigeration/storage conditions and stock rotation. Customers should not have to repeatedly waste money on spoiled products. I would strongly advise others to avoid buying this milk from this branch until the issue is resolved.
BP Southern Africa has a TrustIndex of 2 out of 10 on Hellopeter, based on 103 reviews in the last 12 months. Hellopeter has tracked BP Southern Africa across 1,405 total reviews. How is the TrustIndex calculated? →
