BA
Bradlows Arcadia
Unclaimed Business
BA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.1|7 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
5(28.6%)
4(0%)
3(0%)
2(0%)
1(71.4%)
Frequently Asked Questions About Bradlows Arcadia
Bradlows Arcadia has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Bradlows Arcadia across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
LL
Lebogang L
1 reviews | Active since Jan 2020
5 Feb 2026, 07:01
Broken return promises and poor customer service a reporting sofa defect
Poor service, broken return promises, rude management, exchange denied despite timely.
Helpful (0)
|Replies (0)LL
Lebogang L
1 reviews | Active since Jan 2020
5 Feb 2026, 07:01
Broken return promises and poor customer service a reporting sofa defect
Poor service, broken return promises, rude management, exchange denied despite timely.
0
Replies (0)B
Bridget
1 reviews | Active since Jan 2020
3 Feb 2026, 13:33
New york sofa-Bradlows Andries branch
I recently purchased the New York sofa from Bradlows Andries branch, and I couldn’t be happier with my experience. The sofa is absolutely beautiful — stylish, comfortable, and excellent quality. It fits perfectly in my space and instantly elevated the look of my living room. The staff at the Andries branch were friendly, professional, and very helpful throughout the process. They took the time to answer my questions and made the purchase smooth and stress-free. Overall, I’m extremely satisfied with both the product and the service. I would definitely recommend Bradlows Andries branch to anyone
Helpful (0)
|Replies (0)B
Bridget
1 reviews | Active since Jan 2020
3 Feb 2026, 13:33
New york sofa-Bradlows Andries branch
I recently purchased the New York sofa from Bradlows Andries branch, and I couldn’t be happier with my experience. The sofa is absolutely beautiful — stylish, comfortable, and excellent quality. It fits perfectly in my space and instantly elevated the look of my living room. The staff at the Andries branch were friendly, professional, and very helpful throughout the process. They took the time to answer my questions and made the purchase smooth and stress-free. Overall, I’m extremely satisfied with both the product and the service. I would definitely recommend Bradlows Andries branch to anyone
0
Replies (0)sL
sharlene L
1 reviews | Active since Jan 2020
21 Dec 2025, 09:29
Worst service from Bradlows
This was a shared transaction between Bradlows and Sleepmasters in Voortrekker street Alberton Johannesburg I had to return 2 beds i bought from them because i had issues with it. So i paid in and bought 2 new and better beds. This was done 28 Nov 25. I had to fight and email and call for 2 weeks for my collection of the old beds and delivery of the new beds. So after fighting for 2 weeks i got a call from the Jetpark warehouse confirming that delivery will be on the 17th because the 16th is a holiday. Morning of the 16th we get a call from the delivery driver saying he needs to deliver, so we accepted the delivery cause i mean we've been waiting for 2 weeks. So when he got here he only had 1 bed I wanted lose my sh#t. I called everyone and everywhere but no one available to assist. No store manager cause it's a holiday obviously. No help from Sleepmasters next door. No assistance from the warehouse nothing so i sit with half a delivery and no answers or help. We decided to reject the delivery because we paid for 2 beds not 1 so we want 2 beds delivered and we couldn't sort out anything cause no one was available and the rest had no idea what's going on. So we went to the branch asking them to call the manager so i can get answers..... ONLY THEN we found out that the 2 beds we were returning was booked as 2 separate complaints. So in other words the 2 new beds were also booked as 2 separate orders that means 2 references and 2 different delivery dates. That was after the first delivery was rejected and sent back to warehouse. Ok so the 2 deliveries were 16th fro bed one and 17th for bed two. But obviously we weren't informed that it was gonna work like that. So the 17th came and only 1 bed was delivered and we now had to wait for delivery on bed 2. I got a call from Bradlows Jetpark warehouse in that week again confirming delivery of bed 2 on Saturday (20th). We waited and waited and waited. I messaged the driver he asked for a reference Nr. I gave him the reference nr of the delivery but he never responded. I messaged and messaged him nothing. I called several times he didn't answer. MY BED WAS NEVER DELIVERED!!!!! No calls from the warehouse, no answer from the driver nothing no help no answers This has been going on for 3 weeks. After fighting for 2 weeks before delivery was only arranged..... We weren't informed that the 2 new beds have 2 different references and will be delivered separately so did not accept a delivery of only 1 bed because there was no to assist A new date was scheduled and the bed was never delivered. No answer or response from the driver or warehouse This is the worst most pathetic service I have ever received. And no one gives a sh#t. If the told us they are delivering on 2 separate days we would have had both beds but no communication nothing
Helpful (0)
|Replies (0)sL
sharlene L
1 reviews | Active since Jan 2020
21 Dec 2025, 09:29
Worst service from Bradlows
This was a shared transaction between Bradlows and Sleepmasters in Voortrekker street Alberton Johannesburg I had to return 2 beds i bought from them because i had issues with it. So i paid in and bought 2 new and better beds. This was done 28 Nov 25. I had to fight and email and call for 2 weeks for my collection of the old beds and delivery of the new beds. So after fighting for 2 weeks i got a call from the Jetpark warehouse confirming that delivery will be on the 17th because the 16th is a holiday. Morning of the 16th we get a call from the delivery driver saying he needs to deliver, so we accepted the delivery cause i mean we've been waiting for 2 weeks. So when he got here he only had 1 bed I wanted lose my sh#t. I called everyone and everywhere but no one available to assist. No store manager cause it's a holiday obviously. No help from Sleepmasters next door. No assistance from the warehouse nothing so i sit with half a delivery and no answers or help. We decided to reject the delivery because we paid for 2 beds not 1 so we want 2 beds delivered and we couldn't sort out anything cause no one was available and the rest had no idea what's going on. So we went to the branch asking them to call the manager so i can get answers..... ONLY THEN we found out that the 2 beds we were returning was booked as 2 separate complaints. So in other words the 2 new beds were also booked as 2 separate orders that means 2 references and 2 different delivery dates. That was after the first delivery was rejected and sent back to warehouse. Ok so the 2 deliveries were 16th fro bed one and 17th for bed two. But obviously we weren't informed that it was gonna work like that. So the 17th came and only 1 bed was delivered and we now had to wait for delivery on bed 2. I got a call from Bradlows Jetpark warehouse in that week again confirming delivery of bed 2 on Saturday (20th). We waited and waited and waited. I messaged the driver he asked for a reference Nr. I gave him the reference nr of the delivery but he never responded. I messaged and messaged him nothing. I called several times he didn't answer. MY BED WAS NEVER DELIVERED!!!!! No calls from the warehouse, no answer from the driver nothing no help no answers This has been going on for 3 weeks. After fighting for 2 weeks before delivery was only arranged..... We weren't informed that the 2 new beds have 2 different references and will be delivered separately so did not accept a delivery of only 1 bed because there was no to assist A new date was scheduled and the bed was never delivered. No answer or response from the driver or warehouse This is the worst most pathetic service I have ever received. And no one gives a sh#t. If the told us they are delivering on 2 separate days we would have had both beds but no communication nothing
0
Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
2 Dec 2025, 11:52
Unhappy customer
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no. 859188) at Bradlows Arcadia, Stanza Bopape Street. I paid R13,000 and was left with an outstanding balance of R994.90, which I settled on 2025/02/08. Within a few months of using the bed, I started to notice that the mattress was sagging and not in good condition. I went to their branch around June to lodge a complaint, and again in July. On 25 July, Restonic SA contacted me on WhatsApp and asked me to send a picture of the bed, which I did. I have been going to their branch many times, and I even spoke to the sales lady on WhatsApp. Every time, she told me she would follow up and get back to me, but she never did. On 3 September, I sent a WhatsApp message to Restonic SA; they said they would get back to me, but they never did. On 11 September, I sent a private message on their Facebook Messenger, and they gave me this reference number: MO-REST-20250723-4376. Matshediso Mokoka
Helpful (0)
|Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
2 Dec 2025, 11:52
Unhappy customer
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no. 859188) at Bradlows Arcadia, Stanza Bopape Street. I paid R13,000 and was left with an outstanding balance of R994.90, which I settled on 2025/02/08. Within a few months of using the bed, I started to notice that the mattress was sagging and not in good condition. I went to their branch around June to lodge a complaint, and again in July. On 25 July, Restonic SA contacted me on WhatsApp and asked me to send a picture of the bed, which I did. I have been going to their branch many times, and I even spoke to the sales lady on WhatsApp. Every time, she told me she would follow up and get back to me, but she never did. On 3 September, I sent a WhatsApp message to Restonic SA; they said they would get back to me, but they never did. On 11 September, I sent a private message on their Facebook Messenger, and they gave me this reference number: MO-REST-20250723-4376. Matshediso Mokoka
0
Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
28 Nov 2025, 07:12
Bradlows unhappy costumer
On 2025/02/05 I layby a Defy fridge and Restonic Ballisto at Bradlows Arcadia, I paid amount R13 000 and I was left with outstanding balance of R994.00 which I settled on 2025/02/08, within few months of using the bed I started to notice that the mattress is sagging and not in good condition. Matshediso Mokoka,
Helpful (0)
|Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
28 Nov 2025, 07:12
Bradlows unhappy costumer
On 2025/02/05 I layby a Defy fridge and Restonic Ballisto at Bradlows Arcadia, I paid amount R13 000 and I was left with outstanding balance of R994.00 which I settled on 2025/02/08, within few months of using the bed I started to notice that the mattress is sagging and not in good condition. Matshediso Mokoka,
0
Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
27 Nov 2025, 08:05
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no. 859188) at Bradlows Arcadia, Stanza Bopape Street. I paid R13,000 and was left with an outstanding balance of R994.90, which I settled on 2025/02/08. Within a few months of using the bed, I started to notice that the mattress was sagging and not in good condition. I
Helpful (0)
|Replies (0)M
Matshediso
1 reviews | Active since Jan 2020
27 Nov 2025, 08:05
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no
Good day On 2025/02/05, I lay-bye'd a Defy fridge (model C300WD) and a Restonic Ballisto bed (no. 859188) at Bradlows Arcadia, Stanza Bopape Street. I paid R13,000 and was left with an outstanding balance of R994.90, which I settled on 2025/02/08. Within a few months of using the bed, I started to notice that the mattress was sagging and not in good condition. I
0
Replies (0)