Poor online service at Bradlows

I bought a bed Online it was supposed to be delivered on 18th Dec, driver said 5pm is late for him he will deliver Sat 19th, 19th he said he is off the bed is back at warehouse, they then said they will deliver MONDAY , Monday didn't get any communication i phoned the online team they reescalated, Tuesday same thing today is Wednesday still same thing. I finally spoke to Louisa Baloyi who promised to give me feedback after escalating to her manager but she never called back

Here is my complaint ref and order number successively 9000464719 , 9546334

I went to Randburg square sat there for three hours then tried to help but they couldn't.

I spoke to the Complaints Department they keep apologizing and say they Reffered to the relevant department No one is assisting me, at this point I don't know what ro do, im getting married in 3 days n that bed should have been at the apartment by now.i seriously don't know what to do as no one is helping me

When I ask for the contacts of someone I can speak to for assistance they dont give me all they said is we can see your matter has been escalated twice unfortunately there is nothing we can do we have to escalate again