Bradlows pathetic service

This was a shared transaction between Bradlows and Sleepmasters in Voortrekker street Alberton Johannesburg

I had to return 2 beds i bought from them because i had issues with it. So i paid in and bought 2 new and better beds. This was done 28 Nov 25. I had to fight and email and call for 2 weeks for my collection of the old beds and delivery of the new beds. So after fighting for 2 weeks i got a call from the Jetpark warehouse confirming that delivery will be on the 17th because the 16th is a holiday. Morning of the 16th we get a call from the delivery driver saying he needs to deliver, so we accepted the delivery cause i mean we've been waiting for 2 weeks. So when he got here he only had 1 bed I wanted lose my sh#t. I called everyone and everywhere but no one available to assist. No store manager cause it's a holiday obviously. No help from Sleepmasters next door. No assistance from the warehouse nothing so i sit with half a delivery and no answers or help.

We decided to reject the delivery because we paid for 2 beds not 1 so we want 2 beds delivered and we couldn't sort out anything cause no one was available and the rest had no idea what's going on. So we went to the branch asking them to call the manager so i can get answers..... ONLY THEN we found out that the 2 beds we were returning was booked as 2 separate complaints. So in other words the 2 new beds were also booked as 2 separate orders that means 2 references and 2 different delivery dates. That was after the first delivery was rejected and sent back to warehouse. Ok so the 2 deliveries were 16th fro bed one and 17th for bed two. But obviously we weren't informed that it was gonna work like that. So the 17th came and only 1 bed was delivered and we now had to wait for delivery on bed 2. I got a call from Bradlows Jetpark warehouse in that week again confirming delivery of bed 2 on Saturday (20th). We waited and waited and waited. I messaged the driver he asked for a reference Nr. I gave him the reference nr of the delivery but he never responded. I messaged and messaged him nothing. I called several times he didn't answer. MY BED WAS NEVER DELIVERED!!!!! No calls from the warehouse, no answer from the driver nothing no help no answers This has been going on for 3 weeks. After fighting for 2 weeks before delivery was only arranged..... We weren't informed that the 2 new beds have 2 different references and will be delivered separately so did not accept a delivery of only 1 bed because there was no to assist A new date was scheduled and the bed was never delivered. No answer or response from the driver or warehouse

This is the worst most pathetic service I have ever received. And no one gives a sh#t. If the told us they are delivering on 2 separate days we would have had both beds but no communication nothing