Grafton Everest Recliner Lounge suite

I want to please review Bradlows Mall at Carnival / Kuruman for the absolute worst experience I have ever had . In 2022 I bought a brand new Grafton everest lounge suit in the 1st week it went back after the 3 seat back keep on falling back it went back along with my 2 seater recliner where the right side keep on failing to close I got it back just before moving back from the Northern Cape ( Kuruman to Johannesburg ) February 2023 About 6 months later the problems again started I went to Mall at Carnival Bradlows shop Numerous times trying to get this problem resolved but to date 05/03/2026 they don't even get back to me after they have raised the concern to their head office they promised me last year that they will get in to contact with me but still nothing please help as we payed a lot of money for a set which is literally now falling apart and with that being said the warranty is only until 2027 which means they actually playing for time to just have the excuse that it's now out of warranty .... I tried calling Grafton Everest head office myself but have no luck as the one number doesn't even work and the 2nd number just ring with no answer please help