Withholding tests from parents & the worst assistance from their offices, and just a lot more....

My child wrote her year end exams through Brainline. (Also note that we have to pay additional for the yearend exam for Grade 2, because its not compulsory.) They are withholding the marked tests from us, unless I pay another R200 PER PAPER to see what they actually marked. So I have to just agree with the marks on the reports without seeing the tests results? As it's homeschool, how should I know what to pay attention to if I cant see the results? I understand if they have to remark, then it will cost an additional fee, but that's not what I'm asking them to do. We also weren't able to access the exams-program on the profile for numerous days at the beginning of the exams due to technical issues from their side. Then it worked for a little while, then we had issues again. The teacher/head of department honestly isn't eager to help at all. What's worse, they want us to go to their office if we are willing to pay and want to view the papers after we've paid. (Not everyone lives in Pretoria by the way). What is also very unsettling, is the fact that the dictation for Grade 2's, were about a drunk guy in a bar? So imagine reading this to a little kid that doesn't know what a bar is? And to explain what a drunk guy looks like, because its not something we allow in our home, and she asks these questions during what's suppose to be an exam? And the reading material are about children walking away from home because they are upset. Why do even make little kids aware of that at such a young age? *Also note that this is their own study material.* For my older son: their reading material was about a ******* committing suicide. How is this just acceptable? I definitely will not recommend Brainline as homeschool/online school option to anyone.