1 reviews | Active since Member
Credit must be given where it's due, especially in a country that's going to the dogs. So it's heartwarming and encouraging to find a retailer that is keeping up with the times and the first world not only with providing us with world class products but most importantly, first class service. I'm a DIYer and prefer corded tools/machines cos I'm old schooled. But recently I took the plunge with Worx tools and it was a big gamble cos they are not well known locally and there was a dumb rumour that they were exiting the country. I was so impressed with their Drill/Driver combo that i got the HydroShot (impressed with videos on YouTube). Then a friend suggested the handheld Chainsaw.....and I was hooked. I waited for them to bring in their NailForce (that nails brads AND staples) and as soon as they did, one of their guys, Dean, got in contact. It was a bit expensive but just then they had a special offer and I grabbed it. The purchase was effortless - no phonecalls, no hassles. Dean did it all. The entire purchase was done from my sofa with my cellphone. I made payment on a Sunday (I think).....it was delivered early Tuesday morning. I'm so used to ****py service that I was seriously surprised when it arrived so quickly. So not only happy with Worx but with Brandroid (and Dean - who can't pronounce my name). The woodworking community is closely knit, so word is going to spread and trust me, South Africans really appreciate good service. The staff at Builders need a lesson or three from you guys.