Poor service delivery

We purchased an Edblo bed from OK Furniture in Eersteriver, and it has been a nightmare ever since.

The base of the bed snapped due to extremely poor craftsmanship, flimsy, cheap materials that clearly are not built to last. The matress itself is also not comfortable at all and has bulges all over. We reported the issue on the 10th April 2025, submitted all requested photos and videos, and expected a smooth replacement through the warranty. Instead, we were thrown into an exhausting back and forth between OK Furniture, Edblo, and some company called Bravo which we were never informed would be involved or heard of.

Bravo had the audacity to quote us a ridiculous amount of R4000 for a warranty claim! Only after declining did they lower it to R2425 proving that they try their luck in over charging customers for their poor quality beds! We then accepted the new amount of R2425 and paid it immediately on 29 May when we received the quote, thinking they will speed things up as they were in a hurry to receive the warranty fees. But here we are in July still without a replacement bed, still sleeping on a broken bed, and getting no updates or assistance.

Meanwhile, both my husband and I who serve as police officers are risking our health and safety going to work physically exhausted and in pain. Backaches, headaches, and sleep deprivation have become daily struggles. We have to patrol in high crime volatile gang infested areas and CAN NOT afford to be exhausted due to a lack of sleep or have a lack of mobility due to a sore spine. I’ve made it clear to OK Furniture that this situation is impacting our well-being, and still, we’re being ignored. All OK has to say is they did their part but according to us we bought the bed at OK furniture and they need to sort this issue out!

The silence, delays, and runaround from all three companies is outrageous. If either of us gets hurt on duty due to this continued negligence, we will pursue legal action. This entire experience has been unacceptable and emotionally draining.

Avoid buying any beds from OK furniture especially the brand Edblo