Never buy beds from bravo group

I would like to share my horrible experience dealing with the bravo group I purchased a king size bed from them in october 2018 by december 2019 the springs on the bed started making noises and the bed eventually went uneven . I tried a number of times to contact them with my problem however got no response . Eventually in 2020 someone from customer care contacted me , they sent out an expert to come test the bed. Upon arrival the man brought with him ***** to test each side of the bed he eventually ruled that there was a fault with the bed and said that it was a factory fault. The bravo group then replaced the mattress only with a brand new one however I had to pay a fee of R650 since the bed comes with a 1 year warranty and a 9 year guarantee so since the one year was up I paid the R650 to recieve my new mattress . The mattress arrive last year june 2020. This year july the mattress started giving issues again and I have been experiencing back pains because of the mattress, called the bravo group again and was advised that I should send pictures of the bed because they no longer send out experts because of covid. Took the pictures and sent it to them with no response . This morning I woke up with extreme back pains so I decided to call them myself , the friendly lady who assisted me at customer care advise that in the pictures I have sent she can see that the bed is now sinking.

Her advise to me was that I should choose another mattress to replace this one. And I would have to pay another R650 . My question to the bravo group is this , are you guys selling factory fault mattress that every year the mattress will give up and it will need to be replaced ? I bought a king size Sealy bed from you guys which was quite expensive and I didnt know that I'm now stuck with factory fault mattress where every year the bed is going to give me a problem and il need to replace it and pay R650 each year. If I knew this was going to be the case I would have gone and bought my Bed from a much more reputable place . My husband has gone for a major spine operation in 2017 and when buying from the bravo group we thought that they beds were of excellent service and quality but unfortunately not. My advise to anyone looking to purchase a bed from the bravo group please dont this will be the challenge you will be faced with every year . When I replace this mattress it will be the 3rd one and I'm sure next year il have the same problem and will need to replace it again. Trust me it's not worth it buying from this company rather take your money and buy from a place more reputable than this one .