SEARLY BED

Good day,

I am trusting you check this and confim if this is right. I bought a Searly bed at Bradlows in July 2022 cash plus paid for delivery. Within a year the bed was making too much noise when I turn immidiately and you can feel the wires sticking out of the mattress and there is uneveness on the base as well. I called about 3 weeeks back and reported this and someone told me that I need to send pictures so they can arrange for inspection &the swap. This morning I called using the reference number I was given and I am told that the gaurantee has expired l,it was 2 years then I need to R 2444 more in order for them to do the swap since the warrantee is 10 years,I dont think I should be charged for this,the make was cheaper and not worth the amount that I paid.

Kind regards

Nelisa