Bravo Sleep Products
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Bravo Sleep Products
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGE
Graham E
1 reviews | Active since Jun 2018
11 May 2026, 16:53
Bravo after Sales Service is the Worst!!
Bravo after Sales Service is the Worst!! I bought a Sealy bed at this store more than three years ago; there is still warranty on this bed, when the straps broke, I contacted Dail abed and they contacted Bravo, I was told that I needed to pay an amount over R3000, rand for a new mattress because they don't do repairs on beds. My problem is my mattress is still in an exceptionally good condition looks like new, Bravo charges me for a new mattress and takes my mattress and sells it for EG: R5000, meaning they make a profit of R8500, price of the new mattress. I am Why can they not replace my mattress without any charges it is not my problem if they don't do repairs on mattresses. Why have a warranty if you don't do repairs? The fact that the straps broke is not caused by incorrect handling, but by inferior workmanship, and I am expected to pay for this?? People that sell your products must make customers aware of this ******* before they buy your products. S391752.
Helpful (0)
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Graham E
1 reviews | Active since Jun 2018
11 May 2026, 16:53
Bravo after Sales Service is the Worst!!
Bravo after Sales Service is the Worst!! I bought a Sealy bed at this store more than three years ago; there is still warranty on this bed, when the straps broke, I contacted Dail abed and they contacted Bravo, I was told that I needed to pay an amount over R3000, rand for a new mattress because they don't do repairs on beds. My problem is my mattress is still in an exceptionally good condition looks like new, Bravo charges me for a new mattress and takes my mattress and sells it for EG: R5000, meaning they make a profit of R8500, price of the new mattress. I am Why can they not replace my mattress without any charges it is not my problem if they don't do repairs on mattresses. Why have a warranty if you don't do repairs? The fact that the straps broke is not caused by incorrect handling, but by inferior workmanship, and I am expected to pay for this?? People that sell your products must make customers aware of this ******* before they buy your products. S391752.
0
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Morgan D
1 reviews | Active since Feb 2026
9 Feb 2026, 12:36
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection I purchased a Sealy bed from Mojo Beds (The Crescent, Umhlanga) on 15 December 2025. Within weeks, a hollow developed that is clearly felt when sleeping, though difficult to capture in photos. After following the correct process and emailing photos on 2 February 2026, I was contacted on 9 February by Chandler from Bravo Brands, who informed us that "according to the photos" there is no problem. This is unacceptable. You cannot "feel" a structural failure through a photo. I have attempted to call Chandler back twice today and left two messages, but my calls remain ignored. I am extremely disappointed that a premium brand like Sealy is being supported by such dismissive customer service. I expect a physical inspection of this mattress immediately as it is still under full warranty.
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Morgan D
1 reviews | Active since Feb 2026
9 Feb 2026, 12:36
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection I purchased a Sealy bed from Mojo Beds (The Crescent, Umhlanga) on 15 December 2025. Within weeks, a hollow developed that is clearly felt when sleeping, though difficult to capture in photos. After following the correct process and emailing photos on 2 February 2026, I was contacted on 9 February by Chandler from Bravo Brands, who informed us that "according to the photos" there is no problem. This is unacceptable. You cannot "feel" a structural failure through a photo. I have attempted to call Chandler back twice today and left two messages, but my calls remain ignored. I am extremely disappointed that a premium brand like Sealy is being supported by such dismissive customer service. I expect a physical inspection of this mattress immediately as it is still under full warranty.
0
Replies (0)