BS
Bravo Sleep Products
Unclaimed Business
BS
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Morgan D
1 reviews | Active since Jan 2020
9 Feb 2026, 10:36
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection I purchased a Sealy bed from Mojo Beds (The Crescent, Umhlanga) on 15 December 2025. Within weeks, a hollow developed that is clearly felt when sleeping, though difficult to capture in photos. After following the correct process and emailing photos on 2 February 2026, I was contacted on 9 February by Chandler from Bravo Brands, who informed us that "according to the photos" there is no problem. This is unacceptable. You cannot "feel" a structural failure through a photo. I have attempted to call Chandler back twice today and left two messages, but my calls remain ignored. I am extremely disappointed that a premium brand like Sealy is being supported by such dismissive customer service. I expect a physical inspection of this mattress immediately as it is still under full warranty.
Helpful (0)
|Replies (0)MD
Morgan D
1 reviews | Active since Jan 2020
9 Feb 2026, 10:36
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection
Bravo Brands/Sealy Dismissing Defect Without Physical Inspection I purchased a Sealy bed from Mojo Beds (The Crescent, Umhlanga) on 15 December 2025. Within weeks, a hollow developed that is clearly felt when sleeping, though difficult to capture in photos. After following the correct process and emailing photos on 2 February 2026, I was contacted on 9 February by Chandler from Bravo Brands, who informed us that "according to the photos" there is no problem. This is unacceptable. You cannot "feel" a structural failure through a photo. I have attempted to call Chandler back twice today and left two messages, but my calls remain ignored. I am extremely disappointed that a premium brand like Sealy is being supported by such dismissive customer service. I expect a physical inspection of this mattress immediately as it is still under full warranty.
0
Replies (0)DK
Derek K
1 reviews | Active since Jan 2020
18 Dec 2025, 16:43
Terrible quality
I have never in my life had such a terrible experience with a household purchase. Firstly, the bed I initially purchased online from the Mattress Warehouse was to be delayed beyond the 6-10 working days delivery window advertised on their website. The order remained 'processing' online and after many many calls, finally got a response that the manufacturer was delayed. They already started offering me an alternative mattress within this window period which I declined as not suitable. After I insisted on brand, comfort level and size (King XL), on the 12th day they offered me a mattress, specifically the Sealy Posturepedic Pulse, accommodating 135kg on each side, pillow soft, medium comfort in my size and two single bases as an alternative to a King XL. Great, I accepted. TO MY ABSOLUTE DISAPPOINTMENT. The promised 'alternative' bed bases (Restonic iDream Fluted Bases) did not arrive, instead I received 2 colour/fabric mismatched singles (Sertapedic universal open). None the less, I needed the bed set up so I accepted. NOT EVEN 1 WEEK LATER, THE BED IS COMPLETELY SAGGING on one side. I sent through my complaint along with photos and received an "inspection" report from Bravo Manufacturing group to say that the bed is not defective, I need to rotate the mattress to stay in warranty and that the bed is in its settling phase and will conform to body impressions. Obviously, Mattress Warehouse does nothing to ensure aftersale service. Instead, money received, to hell with you. I know the difference between a settling medium comfort bed and a sagging defective bed. Mattress Warehouse is now aware that I do not even want a bed replacement, I WANT THEM TO COLLECT THIS HORRID BED AND GIVE MY MONEY BACK.
Helpful (0)
|Replies (0)DK
Derek K
1 reviews | Active since Jan 2020
18 Dec 2025, 16:43
Terrible quality
I have never in my life had such a terrible experience with a household purchase. Firstly, the bed I initially purchased online from the Mattress Warehouse was to be delayed beyond the 6-10 working days delivery window advertised on their website. The order remained 'processing' online and after many many calls, finally got a response that the manufacturer was delayed. They already started offering me an alternative mattress within this window period which I declined as not suitable. After I insisted on brand, comfort level and size (King XL), on the 12th day they offered me a mattress, specifically the Sealy Posturepedic Pulse, accommodating 135kg on each side, pillow soft, medium comfort in my size and two single bases as an alternative to a King XL. Great, I accepted. TO MY ABSOLUTE DISAPPOINTMENT. The promised 'alternative' bed bases (Restonic iDream Fluted Bases) did not arrive, instead I received 2 colour/fabric mismatched singles (Sertapedic universal open). None the less, I needed the bed set up so I accepted. NOT EVEN 1 WEEK LATER, THE BED IS COMPLETELY SAGGING on one side. I sent through my complaint along with photos and received an "inspection" report from Bravo Manufacturing group to say that the bed is not defective, I need to rotate the mattress to stay in warranty and that the bed is in its settling phase and will conform to body impressions. Obviously, Mattress Warehouse does nothing to ensure aftersale service. Instead, money received, to hell with you. I know the difference between a settling medium comfort bed and a sagging defective bed. Mattress Warehouse is now aware that I do not even want a bed replacement, I WANT THEM TO COLLECT THIS HORRID BED AND GIVE MY MONEY BACK.
0
Replies (0)TM
Tshenolo M
1 reviews | Active since Jan 2020
17 Jun 2025, 13:18
Sold a Demo Bed as New – Still No Resolution After Months of Waiting
I am deeply disappointed with the service I have received from Bradlows and Bravo Brands regarding a bed I purchased, and I feel I have been misled. Background of the Issue: I bought a bed from Bradlows Mabopane (Central city) earlier this year. Before collecting the bed, I contacted the store multiple times over a period of two weeks to make it very clear that I wanted a brand-new bed from the storeroom or warehouse, not the demo/display bed that was on the store floor. I emphasized this repeatedly because I knew that customers had been using that bed to test comfort. When I arrived at the store to collect the bed, I noticed that the display model was no longer on the floor. I asked where it was, and I was told that it had been sold the previous day. I trusted the staff when they assured me that the bed I was receiving was brand new. However, when I got home with the bed, I noticed it was not sealed as a new bed should be. I should have refused the delivery at that point, but I had just moved to a new house that day and desperately needed a bed to sleep on. Condition of the Bed: Shortly afterward, I noticed that the mattress began sagging unnaturally where my partner and I sleep. We are both under 60kg each, making such wear unusual for a bed that’s supposedly new. Follow-Up with Bravo Brands: In March, I was contacted by representatives from Bravo Brands. They requested photos of the bed, which I provided. After reviewing the photos, they called me again and confirmed that the base of the bed was faulty and promised to replace the bed. Since that promise, it has now been over three months (as of 17 June 2025), and I have received no follow-up. I have sent follow-up emails to Bradlows with no response at all. Current Situation: Bradlows has not resolved the matter. Bravo Brands has not honored their promise to replace the faulty bed. I am left with a bed that is uncomfortable and clearly not of the quality I paid for. I am also extremely frustrated by the lack of communication from both Bradlows and Bravo Brands. What I Expect: A new, sealed replacement bed sourced from the warehouse or storeroom — NOT a display/demo unit. If this is not possible, a full refund of the purchase price. Clear communication moving forward — preferably with one dedicated representative handling my case to prevent miscommunication, as I’ve already had to explain this issue to several different people. Next Steps: If this issue is not resolved promptly, I will escalate it to the Consumer Goods and Services Ombud (CGSO), as this experience clearly violates my consumer rights. I trusted Bradlows to provide honest service and quality products, but so far, that trust has been broken. I hope this can still be corrected. Kindly treat this matter with urgency. Tshenolo Matome
Helpful (0)
|Replies (0)TM
Tshenolo M
1 reviews | Active since Jan 2020
17 Jun 2025, 13:18
Sold a Demo Bed as New – Still No Resolution After Months of Waiting
I am deeply disappointed with the service I have received from Bradlows and Bravo Brands regarding a bed I purchased, and I feel I have been misled. Background of the Issue: I bought a bed from Bradlows Mabopane (Central city) earlier this year. Before collecting the bed, I contacted the store multiple times over a period of two weeks to make it very clear that I wanted a brand-new bed from the storeroom or warehouse, not the demo/display bed that was on the store floor. I emphasized this repeatedly because I knew that customers had been using that bed to test comfort. When I arrived at the store to collect the bed, I noticed that the display model was no longer on the floor. I asked where it was, and I was told that it had been sold the previous day. I trusted the staff when they assured me that the bed I was receiving was brand new. However, when I got home with the bed, I noticed it was not sealed as a new bed should be. I should have refused the delivery at that point, but I had just moved to a new house that day and desperately needed a bed to sleep on. Condition of the Bed: Shortly afterward, I noticed that the mattress began sagging unnaturally where my partner and I sleep. We are both under 60kg each, making such wear unusual for a bed that’s supposedly new. Follow-Up with Bravo Brands: In March, I was contacted by representatives from Bravo Brands. They requested photos of the bed, which I provided. After reviewing the photos, they called me again and confirmed that the base of the bed was faulty and promised to replace the bed. Since that promise, it has now been over three months (as of 17 June 2025), and I have received no follow-up. I have sent follow-up emails to Bradlows with no response at all. Current Situation: Bradlows has not resolved the matter. Bravo Brands has not honored their promise to replace the faulty bed. I am left with a bed that is uncomfortable and clearly not of the quality I paid for. I am also extremely frustrated by the lack of communication from both Bradlows and Bravo Brands. What I Expect: A new, sealed replacement bed sourced from the warehouse or storeroom — NOT a display/demo unit. If this is not possible, a full refund of the purchase price. Clear communication moving forward — preferably with one dedicated representative handling my case to prevent miscommunication, as I’ve already had to explain this issue to several different people. Next Steps: If this issue is not resolved promptly, I will escalate it to the Consumer Goods and Services Ombud (CGSO), as this experience clearly violates my consumer rights. I trusted Bradlows to provide honest service and quality products, but so far, that trust has been broken. I hope this can still be corrected. Kindly treat this matter with urgency. Tshenolo Matome
0
Replies (0)PM
Pumla M
1 reviews | Active since Jan 2020
28 May 2025, 10:14
SEARLY BED
Good day, I am trusting you check this and confim if this is right. I bought a Searly bed at Bradlows in July 2022 cash plus paid for delivery. Within a year the bed was making too much noise when I turn immidiately and you can feel the wires sticking out of the mattress and there is uneveness on the base as well. I called about 3 weeeks back and reported this and someone told me that I need to send pictures so they can arrange for inspection &the swap. This morning I called using the reference number I was given and I am told that the gaurantee has expired l,it was 2 years then I need to R 2444 more in order for them to do the swap since the warrantee is 10 years,I dont think I should be charged for this,the make was cheaper and not worth the amount that I paid. Kind regards Nelisa
Helpful (0)
|Replies (0)PM
Pumla M
1 reviews | Active since Jan 2020
28 May 2025, 10:14
SEARLY BED
Good day, I am trusting you check this and confim if this is right. I bought a Searly bed at Bradlows in July 2022 cash plus paid for delivery. Within a year the bed was making too much noise when I turn immidiately and you can feel the wires sticking out of the mattress and there is uneveness on the base as well. I called about 3 weeeks back and reported this and someone told me that I need to send pictures so they can arrange for inspection &the swap. This morning I called using the reference number I was given and I am told that the gaurantee has expired l,it was 2 years then I need to R 2444 more in order for them to do the swap since the warrantee is 10 years,I dont think I should be charged for this,the make was cheaper and not worth the amount that I paid. Kind regards Nelisa
0
Replies (0)WO
Wayne O
1 reviews | Active since Jan 2020
21 Feb 2025, 12:08
BRAVO BRANDS SESLY AGENTS DISGUISTING CLIENT SERVICE
GOOD DAY I AM WAYNE OCTOBER. MY WIFE AND I HAVE BOUGHT A BED THAT WAS EXCHANGE BY SEALY FOR A NEW BBED IN 2021. THE WIRRES OF THE MATRASS PENETRATED THRU THE MATRASS END THE BED MADE A SUNLHOLE IN THE MIDDLE OF THE BED AND IT CAUSED BACK INJURY TO MYSELF AND WIFE AMOUNTING TO DOCTORS IN AND OUT. WE LIDGE A COMPLAINT ABOUT THE QUALITY MATERIAL USED AND IT WAS ESCALTED TO BRAVO BRANDS. A MANAGER NAMED VERGI OR VERGO SAID THAT THE BED WILL NOT BE EXCHANGED AND WE SHOULD PAY THE WARRANTY FEEI WAS NOT HAPPY BECAUSE WHY SHOULD WE PAY A WARRANTY FEE IF THE MATERIALS USED AND THE WORKMANSHIP IS WAREED TO BE THE BEST BY SEALY BUT FROM THE PRODUCT EVIDENCE HOW IT BRAKE WAS NOT DUE TO CUSTOMER NEGLICENCE OR TO WEAR ND TEAR. I EMPHASIZED THAT SEALLY WARANTEES ITS PRODUCTS TO CUSTOMERS HE RUDELY SAID I SHOUKD FILE A COMPLAINTS AT THE OMBUDSMAN. I REALLY NEED ASSITANCE BECAUSE THEY VIOLATE MY RIGHT AS A CONSUMER AND THE WARANTEE RULES FROM SEALLY. CONTACT NUMBER 068 169 5237 WAYNE OCTOBER
Helpful (0)
|Replies (0)WO
Wayne O
1 reviews | Active since Jan 2020
21 Feb 2025, 12:08
BRAVO BRANDS SESLY AGENTS DISGUISTING CLIENT SERVICE
GOOD DAY I AM WAYNE OCTOBER. MY WIFE AND I HAVE BOUGHT A BED THAT WAS EXCHANGE BY SEALY FOR A NEW BBED IN 2021. THE WIRRES OF THE MATRASS PENETRATED THRU THE MATRASS END THE BED MADE A SUNLHOLE IN THE MIDDLE OF THE BED AND IT CAUSED BACK INJURY TO MYSELF AND WIFE AMOUNTING TO DOCTORS IN AND OUT. WE LIDGE A COMPLAINT ABOUT THE QUALITY MATERIAL USED AND IT WAS ESCALTED TO BRAVO BRANDS. A MANAGER NAMED VERGI OR VERGO SAID THAT THE BED WILL NOT BE EXCHANGED AND WE SHOULD PAY THE WARRANTY FEEI WAS NOT HAPPY BECAUSE WHY SHOULD WE PAY A WARRANTY FEE IF THE MATERIALS USED AND THE WORKMANSHIP IS WAREED TO BE THE BEST BY SEALY BUT FROM THE PRODUCT EVIDENCE HOW IT BRAKE WAS NOT DUE TO CUSTOMER NEGLICENCE OR TO WEAR ND TEAR. I EMPHASIZED THAT SEALLY WARANTEES ITS PRODUCTS TO CUSTOMERS HE RUDELY SAID I SHOUKD FILE A COMPLAINTS AT THE OMBUDSMAN. I REALLY NEED ASSITANCE BECAUSE THEY VIOLATE MY RIGHT AS A CONSUMER AND THE WARANTEE RULES FROM SEALLY. CONTACT NUMBER 068 169 5237 WAYNE OCTOBER
0
Replies (0)NS
Nonjabulo S
1 reviews | Active since Jan 2020
28 Nov 2024, 09:41
Sink hole
I have purchased a bed Sealy Argo on the 02 November 2024. I am disappointed the bed already has a sink hole I had to rotate it already.
Helpful (0)
|Replies (0)NS
Nonjabulo S
1 reviews | Active since Jan 2020
28 Nov 2024, 09:41
Sink hole
I have purchased a bed Sealy Argo on the 02 November 2024. I am disappointed the bed already has a sink hole I had to rotate it already.
0
Replies (0)OM
Ofentse M
1 reviews | Active since Jan 2020
22 Nov 2024, 08:15
REFUND
The worst company to deal with. I was send an incorrect warranty invoice and when i called to check if they received the funds, Marlon advised that the invoice belongs to someone else. He requested documents from me so i can get a refund and that was on the 25/09/2024.till to this day i have not received my credit. When i send an email,he will ignore it and not respond. The worst customer service consultant i have ever came across. He said the refund will take 30 days,how if the mistake was done by him and Sphamandla from Ok Southgate.They both not taking accountability since its not their money. M expecting a prompt response as this is long over due.S335792
Helpful (0)
|Replies (0)OM
Ofentse M
1 reviews | Active since Jan 2020
22 Nov 2024, 08:15
REFUND
The worst company to deal with. I was send an incorrect warranty invoice and when i called to check if they received the funds, Marlon advised that the invoice belongs to someone else. He requested documents from me so i can get a refund and that was on the 25/09/2024.till to this day i have not received my credit. When i send an email,he will ignore it and not respond. The worst customer service consultant i have ever came across. He said the refund will take 30 days,how if the mistake was done by him and Sphamandla from Ok Southgate.They both not taking accountability since its not their money. M expecting a prompt response as this is long over due.S335792
0
Replies (0)