Terrible quality

I have never in my life had such a terrible experience with a household purchase. Firstly, the bed I initially purchased online from the Mattress Warehouse was to be delayed beyond the 6-10 working days delivery window advertised on their website. The order remained 'processing' online and after many many calls, finally got a response that the manufacturer was delayed. They already started offering me an alternative mattress within this window period which I declined as not suitable. After I insisted on brand, comfort level and size (King XL), on the 12th day they offered me a mattress, specifically the Sealy Posturepedic Pulse, accommodating 135kg on each side, pillow soft, medium comfort in my size and two single bases as an alternative to a King XL. Great, I accepted.

TO MY ABSOLUTE DISAPPOINTMENT.

The promised 'alternative' bed bases (Restonic iDream Fluted Bases) did not arrive, instead I received 2 colour/fabric mismatched singles (Sertapedic universal open). None the less, I needed the bed set up so I accepted. NOT EVEN 1 WEEK LATER, THE BED IS COMPLETELY SAGGING on one side. I sent through my complaint along with photos and received an "inspection" report from Bravo Manufacturing group to say that the bed is not defective, I need to rotate the mattress to stay in warranty and that the bed is in its settling phase and will conform to body impressions. Obviously, Mattress Warehouse does nothing to ensure aftersale service. Instead, money received, to hell with you.

I know the difference between a settling medium comfort bed and a sagging defective bed.

Mattress Warehouse is now aware that I do not even want a bed replacement, I WANT THEM TO COLLECT THIS HORRID BED AND GIVE MY MONEY BACK.