BHW ****mers

This is now the second time I ordered hair and had to wait for 15 days for them to actually dispatch my order ..this time they did me worse I paid on the 1st of December and they notified me that they received the payment and will be dispatching soon it is now the 1st of January and still nothing I’ve sent emails tried to call sent tons of texts on WhatsApp they are not responding but they are updating the status every hour with new specials 😩😩😩I don’t even want the hair anymore I want my R1320 back ..they are just ****mers honestly why aren’t they answering me or dispatching my order