Extremely poor food quality became ill

On recommendation went to the Blu restaurant and ordered 2 GRILLED prawns @ R190.00 per serving.<br> Brought to the table - COLD and BOILED. Returned and waited again another 15- 20min. <br> Brought to the table - now so grilled that the prawns were now burnt.<br> Asked to speak to the manager (Lady). She first completed another conversation - then spoke to waiter. When she saw that I was looking at her she just raised her hand indicating that I must wait. <br> Stood up wanting to speak to more senior management. She then quickly came towards me - saying that she first wanted to speak to the chef to see what the problem was. How can this be done if you as manager have not even made an attempt to hear from your guest on what the concern was.<br> I asked to speak to the General Manager.<br> After a few minutes - after him having in full view a discussion with the manager approached us. I even stood up as I thought a proper greeting would take place. None of that happened<br> He then also tried to defend the staff by saying they were talking to the chef before approaching us as paying guests.<br> When he saw that this was not good enough he then changed his story agreeing that the manager should have approached us