The worst experience

In August 2021 I purchased my dress from Bridal Wardrobe. I was told my dress would be ready at the end of January 2022.

When I phoned to book my fitting at the end of Jan I was told that “They are not sure where my dress is” and they would phone me back. After a few days I was informed that my dress would only be arriving at the end of March. Then the dates kept on changing and it was only to arrive a few days before my wedding.

On their website it states that you need 4 months for a new dress to arrive and the time I waited was more than 4 months.

I was then informed that my dress would arrive on the 18th of March. Once again it didn’t arrive on that date and their management team was the least bit concerned or sympathetic.

I cried on the phone to them on numerous occasions and the reason I was given that my dress was delayed was “You are not the only bride getting married right now”

When my dress finally arrived in South Africa, I went to my fitting and the apology that I received was a “sorry for the delay.” There was no sympathy or anything to make up for their poor service or lack there of.

This is not the service I expected to receive from a well known Bridal Boutique and from a purchase over R30k

To future brides, do your research, just because they are well known doesn’t mean they will give you a decent service. And if their Facebook reviews have been turned off there is probably a very good reason for it.

To Valery and Dylan, I hope you don’t treat all brides the way you treated me. I cried on the phone to you both many a times and you didn’t care at all. You took what was suppose to be a special time for me away and turned it into a nightmare.