Over Promise & Under Deliver

10th March 2022, 13:27 since my last review on Hello Peter. January 2022, 11th, since I started working with Bridge Promotions. Today is the 6th June 2022 and it seems service has just gotten worse. The value statement on your website, prides itself in brand identity, company image, QUALITY, bridging the gap between concept and reality, not without confirming your quality workmanship and the durability of your products you offer. It then goes on to a commitment statement for quality which ensures brand stands out and concludes with being experts in your field. The facade continues with a mouthful of unrealistic output of your service that you pretend to offer and deliver on. One the day of collection 5th May 2022, I collected my 5th business vehicle, of which all three vehicles are to be branded exactly the same. Neither of my branding, font and logos were ever mentioned to be changed. The vinyl product product was once again bubbling on the day of pick up. I am still waiting for my vinyl on my other company vehicle to be redone since January 2022 as that branding and font has lifted, torn and peeled. My other vehicles were branded between January and May and both vinyl bubble, peel, tear. Apparently the order of new vinyl takes several weeks (months by the look of it) to be delivered from Durban, yet they still branding with a bad batch of vinyl. I have font on each of my drivers doors panel of all my vehicles. Centered and a specific font. The 5th vehicle came back with a totally different font and far off center. I am still waiting on a reply since the 5th May 2022. I have a company logo on each of my vehicles left door panel, my 3rd vehicle came back with the logo being completely off center. I am still waiting on a reply since the 5th May 2022. I have my company logo on the left canopy of each of my vehicles. The BRANDING of my logo was put on and returned to me missing one of the two colours on my company logo. I am still waiting on a reply since the 5th May 2022. To say I am gatvol is an understatement. I have been stopped in the road by people who have heard about the poor service delivery from Bridge Promotions to my company CPT Plumbing Solutions & Accurate Leak Detection. Is management going to take accountability and stand up to their value and mission public statement or does the blame fall on to the floor staff, admin staff, graphics artwork staff , where no one seems to be professional, or even perhaps communicating with each other, where POOR ethical unprofessional behavior in service delivery and the lack to quality check their output on their product by debilitating another company’s image because of poor workmanship under the umbrella.

Julian