ND
Nicole D
Active since Apr 2012
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
LOST LUGGAGE O ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE
Qantas airlines lost our luggage. We had an apple air tag in the luggage bag, we tracked it for 3 weeks and no staff could locate it even though we told them it is at their airport. 3 weeks later we receive comms that they found it and it is on its way to Johannesburg. On 18th December I spoke to Martin at Menzies and he confirmed the flight just landed they will call me back once they have the luggage in hand. On the 19th December I received a missed call at 06:55am. Between 08:25am and 12:30 I called TWENTY times and the phone numbers kept ringing off with no answer to the 0119*****2 / 7511. At 12:30 Lawrence answered the call and assured me he will call me back in 3-5min. It is 17:49pm on 19th December and i have called another THIRTY FIVE times with NO ONE answering the phone. I do believe they are avoiding my call as they have caller identity to the phone number as they confirmed they have when they re-peated my number back to me. The air tag luggage bag confirms that the luggage bag is in DURBAN today !! the office hours stipulates EVERY DAY 06:00 - 20:00pm!! NO ANSWER TO CALLS, NO CUSTOMER SERVICE DELIVERY AS PROMISED ON THEIR WEBSITE - BAD SERVICE. We will be taking this forward for compensation!
0 replies
9 months ago
The Best Fibre internet service provider in Cape Town
In todays day and age, where we are left having to deal with BOTS and Call Centers, Atomic Access provides the most safe, confident and reassuring end to end service. If youre not technically inclined, if youre a female alone, if youre needing to leave a service provider to set up and manage and connect your fibre service for your aged parents, Atomic Access is the company you need as your number one service provider. They go above and beyond, they work as a team and as a team they are all aligned with the customer. My home internet has been a nightmare for years and years, 12 years of painful experiences. I was failed my Telkom, MTN and WebAfrica was the worst all round in service and delivery and the worst network signal. I highly recommend, and echo all the other positive reviews and I am sure, many more positive reviews to come, as this company grows from strength to strength. Thank you Atomic Access.
53 replies
34 months ago
CPT Plumbing & Solutions
I had my bathroom and kitchen renovation done. The turn around time, from start to finish was amazing. I was not inconvenienced and soon could be back in my new home, which I came home to with impeccable workmanship and quality. They're not just a plumbing company with 3 generations of plumbing knowledge, they are your number one turnkey solution for your home!
0 replies
47 months ago
Over Promise & Under Deliver
10th March 2022, 13:27 since my last review on Hello Peter. January 2022, 11th, since I started working with Bridge Promotions. Today is the 6th June 2022 and it seems service has just gotten worse. The value statement on your website, prides itself in brand identity, company image, QUALITY, bridging the gap between concept and reality, not without confirming your quality workmanship and the durability of your products you offer. It then goes on to a commitment statement for quality which ensures brand stands out and concludes with being experts in your field. The facade continues with a mouthful of unrealistic output of your service that you pretend to offer and deliver on. One the day of collection 5th May 2022, I collected my 5th business vehicle, of which all three vehicles are to be branded exactly the same. Neither of my branding, font and logos were ever mentioned to be changed. The vinyl product product was once again bubbling on the day of pick up. I am still waiting for my vinyl on my other company vehicle to be redone since January 2022 as that branding and font has lifted, torn and peeled. My other vehicles were branded between January and May and both vinyl bubble, peel, tear. Apparently the order of new vinyl takes several weeks (months by the look of it) to be delivered from Durban, yet they still branding with a bad batch of vinyl. I have font on each of my drivers doors panel of all my vehicles. Centered and a specific font. The 5th vehicle came back with a totally different font and far off center. I am still waiting on a reply since the 5th May 2022. I have a company logo on each of my vehicles left door panel, my 3rd vehicle came back with the logo being completely off center. I am still waiting on a reply since the 5th May 2022. I have my company logo on the left canopy of each of my vehicles. The BRANDING of my logo was put on and returned to me missing one of the two colours on my company logo. I am still waiting on a reply since the 5th May 2022. To say I am gatvol is an understatement. I have been stopped in the road by people who have heard about the poor service delivery from Bridge Promotions to my company CPT Plumbing Solutions & Accurate Leak Detection. Is management going to take accountability and stand up to their value and mission public statement or does the blame fall on to the floor staff, admin staff, graphics artwork staff , where no one seems to be professional, or even perhaps communicating with each other, where POOR ethical unprofessional behavior in service delivery and the lack to quality check their output on their product by debilitating another company’s image because of poor workmanship under the umbrella. Julian
0 replies
50 months ago
Shocking service delivery overall
Its seems to be some customers as per Hello Peter or just my business CPT Plumbing & ALD has been caught in between a personal rift between two partners, said Jason and Edward, Behavioural matters that contributed towards a culture of dominance, where neither wants to take responsibility on poor delivery service. That or, my job is too small and the output on work on two vehicles vs 20 no one actually cares about at Brand Promos, sounds like greed over service delivery output and just a poor lack of accountability in running their business, or poor management. 11th January 2022 – 10th March 2022 -FULL payment has been made upfront. Its been 3 months and yet, zero commitment to completion from my original request, its seems no one knows what they doing, my artwork being incorrect to poor manufacturing, to poor installation, and they do not care or even try to take pride in workmanship, sales delivery, customer service and service delivery, Bridge Promos clearly just does not care about the customer. All this in total contradiction to their said company values; which speaks of “commitment to quality, artwork and installation” On three occasions, my artwork has bubbled, after next day first time application, thereafter second and third time, currently has not been fixed. My artwork being the incorrect colour. My artwork being incorrect. Additional incorrect branding on my artwork, after several complaints, once fixing the colour, bold fonts, to extra fonts, not been approved by me. Delays in getting back to me, three days up to two weeks. One sticker being printed for one side of fleet vehicle and thee is supposed to be two and three sides. Requests for both my companies logos to be returned to me in jpeg, only for it to be send as a screen shot in PDF and in Brand promos artwork. The consistency in empty promises of tomorrows is shocking to say the least. Even after being chased with a follow up. My brand new company vehicles bumper being damaged on Brand Promos premises and promises to check cameras yet no one again takes accountability. One business partner having more authority over the other to approve claim damages and customer queries. The countless times having to drive to Brand Promos premises because a promise was made of sending their staff to me and no one pitches up. The lack and delay of communication. The blame of their supplier providing the incorrect vinyl instead of their said “cast vinyl” which is not supposed to bubble. No one at Brand Promos taking accountability for poor service delivery. Brand Promotions, can I just get my fleet vehicles cast vinyl stickers and my logos, fix my branding as I paid you in full by Friday 18th March, so that I can move forward in my own business. Thanks, Julian
0 replies
50 months ago
Shocking service delivery overall
Its seems to be some customers as per Hello Peter or just our business has been caught in between a personal thrift between two partners, said Jason and Edward, Behavioral matters that contributed towards a culture of dominance, where neither wants to take responsibility on poor delivery service. That or, our job is too small and the output on work on two vehicles vs 20 no one actually cares about, sounds like greed over service delivery output. 11th January 2022 – 10th March 2022 -FULL payment has been made upfront. Its been 3 months and yet, zero commitment to completion from my original request, its seems no one knows what they doing, my artwork being incorrect to poor manufacturing, to poor installation, and they do not care or even try to take pride in workmanship, sales delivery, customer service and service delivery, Bridge Promos clearly just does not care about the customer. All this in total contradiction to their said company values; which speaks of “commitment to quality, artwork and installation” On three occasions, my artwork has bubbled, after next day first time application, thereafter second and third time, currently has not been fixed. My artwork being the incorrect colour. My artwork being incorrect. Additional incorrect branding on my artwork, after several complaints, once fixing the colour, bold fonts, to extra fonts, not been approved by me. Delays in getting back to me, three days up to two weeks. One sticker being printed for one side of fleet vehicle and thee is supposed to be two and three sides. Requests for both my companies logos to be returned to me in jpeg, only for it to be send as a screen shot in PDF and in Brand promos artwork. The consistency in empty promises of tomorrows is shocking to say the least. Even after being chased with a follow up. My brand new company vehicles bumper being damaged on Brand Promos premises and promises to check cameras yet no one again takes accountability. One business partner having more authority over the other to approve claim damages and customer queries. The countless times having to drive to Brand Promos premises because a promise was made of sending their staff to me and no one pitches up. The lack and delay of communication. The blame of their supplier providing the incorrect vinyl instead of their said “cast vinyl” which is not supposed to bubble. No one at Brand Promos taking accountability for poor service delivery. Hi Brand Promos, can I get my fleet vehicles cast vinyl stickers and my logos so that I can move forward in my own business please.
0 replies
67 months ago
Just another confirmation of email with no communication or service end. " Your fault has been logged"
Dear Nicola, Sean, Tim, Scott & Trevor It all started two weeks before lockdown level 5. My first initial contact with Web Africa. After 6 really good LTE years with Telkom, I decided to see what the fuss was all about and join the fibre community in Oranjezicht where I have resided for 8 years in my home. Due to lockdown, my fibre line took 1.5 months to be installed and active, you're forgiven, I understood, #weallinthistogether right? However, still not effectively, upon the "all resolved active" call out for the web Africa and Octotel team, I'm assuming, working together as a team....the line was not installed properly by Octotel, because the first technicians on site did not pull the correct line from the main box down at the Gardens Center. This of course, as it still is, which I will get to, the fault lies with the client to keep resolving, keep calling in to Call Centres, keep resetting devices manually and logging in to the modem of course, keep switching off and on, again, and again, taking my airtime, work time, 56 min waiting times, no call backs, the worst whatsapp application service from Web Africa, embarrassing myself to my boss with yet another reason why I cannot work from home due to poor/zero wifi service. Anyway, back to the beginning, where I am constantly, consistently, 10 times worse off than I never was when I was back to basics of an LTE router which I could in fact take with me where ever I went with no signal worries or stress at all. Another week goes by, for technicians to get it right. Aah, someone's taken accountability and actually done the job right instead of chasing the next job to tick off their list. This technician walked the line literally, from Culver Street, Oranjezicht all the way down to the main box. The line was never secure in the first place, there was never a connection or a link in fact to my box. I don't do blame games, some people as we know really do have a passion for the work that they do and respect for the company they work for. Week 7, Level 5 lock down. After getting through a few good paper backs, I am finally online. After 6 months, I probably had 1 month of good uninterrupted service. Currently, NO ONE has returned my calls. NO ONE has bothered to follow up a call. I HAVE ZERO WIFI. Nicola, Sean, Tim, Scott & Trevor, I am emotionally drained. there is not one day that goes by that I haven't said the words, I hate fibre. I have never regretted anything in my life, but signing up with Web Africa & Octotel, it has been the worst nightmare experience and biggest mistake of my life. Every day, 2-4 times a month I have to spend R100's airtime, my work time, to call in, time consuming and its quite obvious all you have to do is send a technician instead of me speaking to a different consultants each time that is trained to not use common sense and place themselves in my position but read from a script which tells them to ask me the same questions and reset reset reset reset. I cannot in fact believe I am bound to this contract, I usually make good decisions as an Executive in my career, but tis has been the least smartest. This is affecting my sleep, my time, my health, I am in tears with frustration and all I get is NOTHING. Good luck with consistently pushing unaccountable people and business sales strategies for poor service which in fact for a fiber line that just does not work. All the very best to you all, Ludwe, Cecil & William. Thanks for nothing. Nicole Wyngaard
0 replies
67 months ago
Just another confirmation of email with no communication or service end. " Your fault has been logged"
Dear Nicola, Sean, Tim, Scott & Trevor It all started two weeks before lockdown level 5. My first initial contact with Web Africa. After 6 really good LTE years with Telkom, I decided to see what the fuss was all about and join the fibre community in Oranjezicht where I have resided for 8 years in my home. Due to lockdown, my fibre line took 1.5 months to be installed and active, you're forgiven, I understood, #weallinthistogether right? However, still not effectively, upon the "all resolved active" call out for the web Africa and Octotel team, I'm assuming, working together as a team....the line was not installed properly by Octotel, because the first technicians on site did not pull the correct line from the main box down at the Gardens Center. This of course, as it still is, which I will get to, the fault lies with the client to keep resolving, keep calling in to Call Centres, keep resetting devices manually and logging in to the modem of course, keep switching off and on, again, and again, taking my airtime, work time, 56 min waiting times, no call backs, the worst whatsapp application service from Web Africa, embarrassing myself to my boss with yet another reason why I cannot work from home due to poor/zero wifi service. Anyway, back to the beginning, where I am constantly, consistently, 10 times worse off than I never was when I was back to basics of an LTE router which I could in fact take with me where ever I went with no signal worries or stress at all. Another week goes by, for technicians to get it right. Aah, someone's taken accountability and actually done the job right instead of chasing the next job to tick off their list. This technician walked the line literally, from Culver Street, Oranjezicht all the way down to the main box. The line was never secure in the first place, there was never a connection or a link in fact to my box. I don't do blame games, some people as we know really do have a passion for the work that they do and respect for the company they work for. Week 7, Level 5 lock down. After getting through a few good paper backs, I am finally online. After 6 months, I probably had 1 month of good uninterrupted service. Currently, NO ONE has returned my calls. NO ONE has bothered to follow up a call. I HAVE ZERO WIFI. Nicola, Sean, Tim, Scott & Trevor, I am emotionally drained. there is not one day that goes by that I haven't said the words, I hate fibre. I have never regretted anything in my life, but signing up with Web Africa & Octotel, it has been the worst nightmare experience and biggest mistake of my life. Every day, 2-4 times a month I have to spend R100's airtime, my work time, to call in, time consuming and its quite obvious all you have to do is send a technician instead of me speaking to a different consultants each time that is trained to not use common sense and place themselves in my position but read from a script which tells them to ask me the same questions and reset reset reset reset. I cannot in fact believe I am bound to this contract, I usually make good decisions as an Executive in my career, but tis has been the least smartest. This is affecting my sleep, my time, my health, I am in tears with frustration and all I get is NOTHING. Good luck with consistently pushing unaccountable people and business sales strategies for poor service which in fact for a fiber line that just does not work. All the very best to you all, Ludwe, Cecil & William. Thanks for nothing. Nicole Wyngaard
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)