Octotel
Claimed Business
|2|51 Reviews (last 12 months)|This business does not respond to reviews
Octotel
Claimed Business
|2
51 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Octotel receives sharply divided feedback shaped largely by its role as a fibre network operator in areas like Cape Town, Blouberg, and the Overberg. Customers consistently mention frustration with unreachable call centres, unanswered emails, and stalled installations or activations between ISPs. A recurring theme involves perceptions of monopoly pricing, forced upgrades, and recurring outages affecting work-from-home users. On the positive side, customers highlight standout technicians by name, fast fibre speeds, low latency, and efficient on-site installations when things go well.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|51 Reviews
Jul '25 - Jun '26
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 11:25
Service🌟 🌟 🌟 🌟 🌟
⭐️⭐️⭐️⭐️⭐️ I want to give a huge shoutout to Octotel for their outstanding service! Quinton and Adiel came to restore my internet cables and were incredibly fast and efficient. They reassured me that the problem would be fixed quickly so I could resume my work from home, and true to their word, they exceeded my expectations in no time. The service I received was top-notch—professional, reliable, and impressive. I will definitely recommend Octotel to my friends and family. Great job, Quinton and Adiel! Keep up the excellent work.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 11:25
Service🌟 🌟 🌟 🌟 🌟
⭐️⭐️⭐️⭐️⭐️ I want to give a huge shoutout to Octotel for their outstanding service! Quinton and Adiel came to restore my internet cables and were incredibly fast and efficient. They reassured me that the problem would be fixed quickly so I could resume my work from home, and true to their word, they exceeded my expectations in no time. The service I received was top-notch—professional, reliable, and impressive. I will definitely recommend Octotel to my friends and family. Great job, Quinton and Adiel! Keep up the excellent work.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 13:42
Unhappy, disappointed client
I made payment for my internet almost a month ago I'm still waiting for my internet to gon I emailed and messaged on WhatsApp every day asking for a feedback nothing all I get is the same excuses but no work I asked them to send someone out nothing help they keep on telling me try again tomorrow this is bad really bad
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 13:42
Unhappy, disappointed client
I made payment for my internet almost a month ago I'm still waiting for my internet to gon I emailed and messaged on WhatsApp every day asking for a feedback nothing all I get is the same excuses but no work I asked them to send someone out nothing help they keep on telling me try again tomorrow this is bad really bad
0
Replies (0)A
A
A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 14:02
Disgraceful 19% Price Hike: Your Monopoly Greed Is Killing the Market
Octotel is a total rip-off. Even though they are not even my direct ISP, their monopoly on the fiber lines has forced my provider to hit me with a 19% price increase. It is pure corporate greed. They are holding the whole neighborhood hostage and driving up costs for everyone. A 20% jump for the exact same service is daylight *******. Disgusting behavior
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 14:02
Disgraceful 19% Price Hike: Your Monopoly Greed Is Killing the Market
Octotel is a total rip-off. Even though they are not even my direct ISP, their monopoly on the fiber lines has forced my provider to hit me with a 19% price increase. It is pure corporate greed. They are holding the whole neighborhood hostage and driving up costs for everyone. A 20% jump for the exact same service is daylight *******. Disgusting behavior
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:10
Ocotel mafia needs to be investigated. The most bull**** company i have ever seen
Called about 30 times in the last week because i am forced to acceot an upgrade i do not want. When you call there is never an agent available..how is this legally allowed?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:10
Ocotel mafia needs to be investigated. The most bull**** company i have ever seen
Called about 30 times in the last week because i am forced to acceot an upgrade i do not want. When you call there is never an agent available..how is this legally allowed?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 12:12
Complaint Regarding Fibre Downgrade
Octotel is honestly one of the most frustrating companies to deal with. Acting like customers have no choice because they dominate Blouberg is disgusting. This is exactly how monopoly behaviour looks, force people into overpriced packages, ignore complaints, then delete comments on TikTok so nobody sees the truth. How do you tell people what THEY can and cannot do with THEIR own money? If someone wants to downgrade their line because times are hard and they do not need expensive speeds, that should be their right. Instead, customers get left without internet while being treated like they must just accept it because there are barely any alternatives. And then deleting comments? That is ***ard behaviour. If your service is so good, why silence unhappy customers instead of fixing the problem? People are frustrated, struggling and paying for a service they are not even receiving properly while the company keeps pushing marketing online like everything is perfect. Absolutely pathetic customer treatment. Not even worth one star. We need to come together in Cape Town and Boycott this company
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 12:12
Complaint Regarding Fibre Downgrade
Octotel is honestly one of the most frustrating companies to deal with. Acting like customers have no choice because they dominate Blouberg is disgusting. This is exactly how monopoly behaviour looks, force people into overpriced packages, ignore complaints, then delete comments on TikTok so nobody sees the truth. How do you tell people what THEY can and cannot do with THEIR own money? If someone wants to downgrade their line because times are hard and they do not need expensive speeds, that should be their right. Instead, customers get left without internet while being treated like they must just accept it because there are barely any alternatives. And then deleting comments? That is ***ard behaviour. If your service is so good, why silence unhappy customers instead of fixing the problem? People are frustrated, struggling and paying for a service they are not even receiving properly while the company keeps pushing marketing online like everything is perfect. Absolutely pathetic customer treatment. Not even worth one star. We need to come together in Cape Town and Boycott this company
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 06:47
Octotel is a mafia
Pathetic company. Forcing customers to upgrade and you are not allowed to downgrade your package. When yoh call there is no agent available when you email no one replies. This is pure *******ion and needs to be investigated. How is this even allowed.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 06:47
Octotel is a mafia
Pathetic company. Forcing customers to upgrade and you are not allowed to downgrade your package. When yoh call there is no agent available when you email no one replies. This is pure *******ion and needs to be investigated. How is this even allowed.
0
Replies (0)