Octotel
Claimed Business
Octotel
Claimed Business
48 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Octotel receives overwhelmingly negative feedback centered on poor service delivery. Customers frequently report prolonged installation delays, unreliable network connections with constant outages particularly in the Overberg and Garden Route areas, and an inability to reach customer support agents by phone. Recurring complaints highlight forced price increases and speed upgrades without consent, with no option to downgrade. Unresolved property damage, difficult ISP switching processes, and lack of communication compound frustrations. Positive reviews praise individual technicians like Zolile, Quinton, and Bagio for efficient, friendly on-site service when they do arrive.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-25
Recommended: Unlikely
Review Distribution
1.7|48 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(4.8%)
2(4.8%)
1(76.2%)
5(14.3%)
4(0%)
3(4.8%)
2(4.8%)
1(76.2%)
Frequently Asked Questions About Octotel
Based on recent customer reviews, Octotel receives overwhelmingly negative feedback centered on poor service delivery. Customers frequently report prolonged installation delays, unreliable network connections with constant outages particularly in the Overberg and Garden Route areas, and an inability to reach customer support agents by phone. Recurring complaints highlight forced price increases and speed upgrades without consent, with no option to downgrade. Unresolved property damage, difficult ISP switching processes, and lack of communication compound frustrations. Positive reviews praise individual technicians like Zolile, Quinton, and Bagio for efficient, friendly on-site service when they do arrive.
Octotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Octotel across 345 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSB
Suzanne B
1 reviews | Active since Jan 2020
7 Mar 2026, 09:45
Octotel is terrible
Octotel is really lacks big in service delivery. We are forced to take a second line because we were ignored as to what we required. Then 3 teams came to asses and installation of the second line was booked for Friday. Two guys showed up looked and left. We have not had any communication as to what's going on.
Helpful (0)
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Suzanne B
1 reviews | Active since Jan 2020
7 Mar 2026, 09:45
Octotel is terrible
Octotel is really lacks big in service delivery. We are forced to take a second line because we were ignored as to what we required. Then 3 teams came to asses and installation of the second line was booked for Friday. Two guys showed up looked and left. We have not had any communication as to what's going on.
0
Replies (0)AW
Aneka W
1 reviews | Active since Jan 2020
6 Mar 2026, 14:25
Bad service from Claton
Hi my name is Aneka and my husband is Ryno. We would just like to bring it under your attention that Claton that came to install our Internet was very unhelpful and rude with my mom and my husband. We asked him were we want our box set up and he just did what he wanted to. Me and my husband was not at home as I was in hospital. So my mom was here and he didn't Listen to here either. Then when my husband phone yesterday he was just as rude telling us if we are unhappy, we must apply reinstallation. I'm we are really not happy with him. And would like to get feed back on what is going to happen please.
Helpful (0)
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Aneka W
1 reviews | Active since Jan 2020
6 Mar 2026, 14:25
Bad service from Claton
Hi my name is Aneka and my husband is Ryno. We would just like to bring it under your attention that Claton that came to install our Internet was very unhelpful and rude with my mom and my husband. We asked him were we want our box set up and he just did what he wanted to. Me and my husband was not at home as I was in hospital. So my mom was here and he didn't Listen to here either. Then when my husband phone yesterday he was just as rude telling us if we are unhappy, we must apply reinstallation. I'm we are really not happy with him. And would like to get feed back on what is going to happen please.
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sinawo N
1 reviews | Active since Jan 2020
4 Mar 2026, 15:49
bad service
Constant internet outages in the Overberg area. The service interruptions have been occurring regularly and have become extremely frustrating. I subscribed to this service specifically to support school and educational activities, but due to the constant outages, the connection has become unreliable and often unusable. This situation makes it very difficult to rely on the service for its intended purpose. A stable internet connection is essential, especially for learning and school-related work. At the moment, the service in our area does not meet reasonable expectations for reliability. I kindly request that Octotel urgently investigate the recurring outages in the Overberg area and provide feedback on what steps will be taken to resolve this issue permanently.
Helpful (0)
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sinawo N
1 reviews | Active since Jan 2020
4 Mar 2026, 15:49
bad service
Constant internet outages in the Overberg area. The service interruptions have been occurring regularly and have become extremely frustrating. I subscribed to this service specifically to support school and educational activities, but due to the constant outages, the connection has become unreliable and often unusable. This situation makes it very difficult to rely on the service for its intended purpose. A stable internet connection is essential, especially for learning and school-related work. At the moment, the service in our area does not meet reasonable expectations for reliability. I kindly request that Octotel urgently investigate the recurring outages in the Overberg area and provide feedback on what steps will be taken to resolve this issue permanently.
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Curt
1 reviews | Active since Jan 2020
28 Feb 2026, 21:20
Constant network outages
The Service Octotel has been providing is really declining as time passes. There is now constant breakage in the fiber lines in my area (Overberg) and it is negatively impacting my income as I work from home. The updates they provide on their site is not detailed at all and they never give an ETA... This is BAD!!!
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Curt
1 reviews | Active since Jan 2020
28 Feb 2026, 21:20
Constant network outages
The Service Octotel has been providing is really declining as time passes. There is now constant breakage in the fiber lines in my area (Overberg) and it is negatively impacting my income as I work from home. The updates they provide on their site is not detailed at all and they never give an ETA... This is BAD!!!
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Replies (0)GH
Geoff H
1 reviews | Active since Jan 2020
24 Feb 2026, 08:03
Octotel - professional, punctual, friendly and efficient.
Have you ever seen workers run when completing a job? Well 2 employees of Octotel, Quitin Lodewyk and his mate Adiel did just that when ensuring that the Octotel fibre was connected in the manhole to the flat in a complex. They were efficient and punctual and happy to explain. The whole service from Octotel, reinstalling the fibre in the flat, it had been previously removed during renovations, to reconnecting the fibre in the manhole was efficient. They were puctual and friendly. I have no issues with Octotel .
Helpful (0)
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Geoff H
1 reviews | Active since Jan 2020
24 Feb 2026, 08:03
Octotel - professional, punctual, friendly and efficient.
Have you ever seen workers run when completing a job? Well 2 employees of Octotel, Quitin Lodewyk and his mate Adiel did just that when ensuring that the Octotel fibre was connected in the manhole to the flat in a complex. They were efficient and punctual and happy to explain. The whole service from Octotel, reinstalling the fibre in the flat, it had been previously removed during renovations, to reconnecting the fibre in the manhole was efficient. They were puctual and friendly. I have no issues with Octotel .
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Dean P
1 reviews | Active since Jan 2020
23 Feb 2026, 16:29
Octotel Fibre Speeds drop and Latency lag whats going on?
Octotel My Fibre Optic At Home in Lakeside... There's a problem with The Fibre. are you doing Maintenance? Today 23rd February 2026 my speeds have dropped to 50 Meg instead of 300 Meg and my latency has increased from 1 or 2milliseconds to Twenty Milliseconds for Fibre Optic ? that's NOT good twenty milliseconds to cape town data centre's is NOT good..
Helpful (0)
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Dean P
1 reviews | Active since Jan 2020
23 Feb 2026, 16:29
Octotel Fibre Speeds drop and Latency lag whats going on?
Octotel My Fibre Optic At Home in Lakeside... There's a problem with The Fibre. are you doing Maintenance? Today 23rd February 2026 my speeds have dropped to 50 Meg instead of 300 Meg and my latency has increased from 1 or 2milliseconds to Twenty Milliseconds for Fibre Optic ? that's NOT good twenty milliseconds to cape town data centre's is NOT good..
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Abdul P
1 reviews | Active since Jan 2020
18 Feb 2026, 08:53
Pathetic Service
Horrible service. Ordered fibre through Vodacom and was told Octotel would be in contact within 7 days regarding installation, 3 weeks later and no contact has been made. They dont follow up with enquiries made from their website, and their contact number always says there is no agents available and the call drops. This means there is no way to actually speak to an agent or get any feedback whatsoever. Pathetic.
Helpful (0)
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Abdul P
1 reviews | Active since Jan 2020
18 Feb 2026, 08:53
Pathetic Service
Horrible service. Ordered fibre through Vodacom and was told Octotel would be in contact within 7 days regarding installation, 3 weeks later and no contact has been made. They dont follow up with enquiries made from their website, and their contact number always says there is no agents available and the call drops. This means there is no way to actually speak to an agent or get any feedback whatsoever. Pathetic.
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David N
1 reviews | Active since Jan 2020
16 Feb 2026, 14:59
OCTOTEL IS THE WORST COMPANY EVER REFUSED TO FIX MY FIBRE BECAUSE MY AREA WAS "UNSAFE" AND ONLY BE SAFE AFTER 4 DAYS
Didnt want to come sort out my fibre wifi because my area was "unsafe" and will only be "safe" on Thursday absolute bull**** they are lazy and it is monday i have no internet since saturday this is ridiculous would NEVER reccomend worst wifi fibre service EVER
Helpful (0)
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David N
1 reviews | Active since Jan 2020
16 Feb 2026, 14:59
OCTOTEL IS THE WORST COMPANY EVER REFUSED TO FIX MY FIBRE BECAUSE MY AREA WAS "UNSAFE" AND ONLY BE SAFE AFTER 4 DAYS
Didnt want to come sort out my fibre wifi because my area was "unsafe" and will only be "safe" on Thursday absolute bull**** they are lazy and it is monday i have no internet since saturday this is ridiculous would NEVER reccomend worst wifi fibre service EVER
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