Shocking service delivery overall

Its seems to be some customers as per Hello Peter or just my business CPT Plumbing & ALD has been caught in between a personal rift between two partners, said Jason and Edward, Behavioural matters that contributed towards a culture of dominance, where neither wants to take responsibility on poor delivery service. That or, my job is too small and the output on work on two vehicles vs 20 no one actually cares about at Brand Promos, sounds like greed over service delivery output and just a poor lack of accountability in running their business, or poor management.

11th January 2022 – 10th March 2022 -FULL payment has been made upfront. Its been 3 months and yet, zero commitment to completion from my original request, its seems no one knows what they doing, my artwork being incorrect to poor manufacturing, to poor installation, and they do not care or even try to take pride in workmanship, sales delivery, customer service and service delivery, Bridge Promos clearly just does not care about the customer. All this in total contradiction to their said company values; which speaks of “commitment to quality, artwork and installation”

On three occasions, my artwork has bubbled, after next day first time application, thereafter second and third time, currently has not been fixed. My artwork being the incorrect colour. My artwork being incorrect. Additional incorrect branding on my artwork, after several complaints, once fixing the colour, bold fonts, to extra fonts, not been approved by me. Delays in getting back to me, three days up to two weeks. One sticker being printed for one side of fleet vehicle and thee is supposed to be two and three sides. Requests for both my companies logos to be returned to me in jpeg, only for it to be send as a screen shot in PDF and in Brand promos artwork. The consistency in empty promises of tomorrows is shocking to say the least. Even after being chased with a follow up. My brand new company vehicles bumper being damaged on Brand Promos premises and promises to check cameras yet no one again takes accountability. One business partner having more authority over the other to approve claim damages and customer queries. The countless times having to drive to Brand Promos premises because a promise was made of sending their staff to me and no one pitches up. The lack and delay of communication. The blame of their supplier providing the incorrect vinyl instead of their said “cast vinyl” which is not supposed to bubble. No one at Brand Promos taking accountability for poor service delivery. Brand Promotions, can I just get my fleet vehicles cast vinyl stickers and my logos, fix my branding as I paid you in full by Friday 18th March, so that I can move forward in my own business. Thanks, Julian