1 reviews | Active since Member
The Mistakes of our Lives choosing to change over to fiber with Brightlink WebaAfrica. On the day of the fiber installation an employee of Brightlink that is not authorized to drive their vehicle decided to move the work vehicle forward and knock over our water meter out of the ground! Mountains of water are gushing out like the 4th of July! The water meter numbers are running like a timer with no end. The employees not sure what to do, try to contact their supervisors, Dikele Koitheng and Tebogo Hlohlongoane but no answer from either. All I can think of at this time is the water bill that we are going to have to pay for. I call a plumber to assist. I have to pay the plumber out of my own pocket. Now after almost 2 weeks of back and forth emails between Brightlink management and myself all they can do is; *acknowledge their employee did cause damage the water meter ; *confirm the employee was not authorized to drive the vehicle; *apologize for not being available to give instruction. But they are NOT able to reimbursing ANY of the cost incurred. What pathetic service! If this is the beginning of this relationship I suggest NO ONE use any of these services from this company.