B
Brightlink
Unclaimed Business
B
Brightlink
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKEZDB
Keagan Elmare Zelnick De Bruin
1 reviews | Active since Jan 2020
6 Jun 2024, 12:00
bad service
Gugu is Unhelpful She is not very helpful need to learn how to speak to people we dont do anybody any favours. We been getting calls to install so we missed i call back she said address is wrong i must call mweb i done so and all is well i called back again she shut me out . its not my fault Vuma has address how they want an issue i raised with them as well. we are all at companies to work and Gugu is not doing anyone favours we all need a job and her place can be giving to someone that wants to work
Helpful (0)
|Replies (0)KEZDB
Keagan Elmare Zelnick De Bruin
1 reviews | Active since Jan 2020
6 Jun 2024, 12:00
bad service
Gugu is Unhelpful She is not very helpful need to learn how to speak to people we dont do anybody any favours. We been getting calls to install so we missed i call back she said address is wrong i must call mweb i done so and all is well i called back again she shut me out . its not my fault Vuma has address how they want an issue i raised with them as well. we are all at companies to work and Gugu is not doing anyone favours we all need a job and her place can be giving to someone that wants to work
0
Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
9 Nov 2023, 12:54
Shine bright like a star Nicole
I would like to rate the level of service i got from brightlink in Bloemfontein after my fibre stopped working but expecially i would like to thank a lady by the name of Nicole,her professionalism is outstanding also with customer related queries,i really enjoyed talking to her and she was so hands on my query and i was solved timeously.
Helpful (0)
|Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
9 Nov 2023, 12:54
Shine bright like a star Nicole
I would like to rate the level of service i got from brightlink in Bloemfontein after my fibre stopped working but expecially i would like to thank a lady by the name of Nicole,her professionalism is outstanding also with customer related queries,i really enjoyed talking to her and she was so hands on my query and i was solved timeously.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2023, 04:46
Brightlink Fibre Disgusting service!!!!!!!!!!!
This company is useless. They were digging trenches to lay fibre in our area. They hit my water pipe on the verge. After I told them to be careful of the water pipes.this was at 5 PM in the afternoon. Therefore we had no water in our house. Our kids could not bath. The stood around try to figure out what to do as thousands of litres of water was running down the road. I had a very important business meeting at 6 pm, which I had to cancel from which I lost money. I asked them did they phone the council to come and switch the water off this was a couple of hours later. No they did not. I had to phone the council myself and get them out to sort the problem out. They arrived at 9 pm. No I have wasted my time , lost money due to not attending the business meeting and money try to eventually get hold of the council. I sent Brightlink a email on Tuesday the same day this happened in the evening. Now it is Friday and still no response from them. They are useless. Don't use them. They don't care !!!!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2023, 04:46
Brightlink Fibre Disgusting service!!!!!!!!!!!
This company is useless. They were digging trenches to lay fibre in our area. They hit my water pipe on the verge. After I told them to be careful of the water pipes.this was at 5 PM in the afternoon. Therefore we had no water in our house. Our kids could not bath. The stood around try to figure out what to do as thousands of litres of water was running down the road. I had a very important business meeting at 6 pm, which I had to cancel from which I lost money. I asked them did they phone the council to come and switch the water off this was a couple of hours later. No they did not. I had to phone the council myself and get them out to sort the problem out. They arrived at 9 pm. No I have wasted my time , lost money due to not attending the business meeting and money try to eventually get hold of the council. I sent Brightlink a email on Tuesday the same day this happened in the evening. Now it is Friday and still no response from them. They are useless. Don't use them. They don't care !!!!!!!
0
Replies (0)CK
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RZ
Rickert Z
1 reviews | Active since Jan 2020
24 May 2022, 15:23
Excellent service
This is service on a next level. My fibre was down on Saturday and my service provider advice me that they will only be able to get someone out in 3 working days.Sunday morning I received a phone call from Sibusiso Mbalane telling me he is on his way. A Sunday morning.... I think you need to give this gentlemen a raise cause this is the type of people we all want in our business. Well done Sibusiso
Helpful (0)
|Replies (0)RZ
Rickert Z
1 reviews | Active since Jan 2020
24 May 2022, 15:23
Excellent service
This is service on a next level. My fibre was down on Saturday and my service provider advice me that they will only be able to get someone out in 3 working days.Sunday morning I received a phone call from Sibusiso Mbalane telling me he is on his way. A Sunday morning.... I think you need to give this gentlemen a raise cause this is the type of people we all want in our business. Well done Sibusiso
0
Replies (0)KB
Kirshea B
1 reviews | Active since Jan 2020
20 Jul 2021, 12:29
The Mistakes of our Lives choosing to change over to fire with Brightlink WebaAfrica.
The Mistakes of our Lives choosing to change over to fiber with Brightlink WebaAfrica. On the day of the fiber installation an employee of Brightlink that is not authorized to drive their vehicle decided to move the work vehicle forward and knock over our water meter out of the ground! Mountains of water are gushing out like the 4th of July! The water meter numbers are running like a timer with no end. The employees not sure what to do, try to contact their supervisors, Dikele Koitheng and Tebogo Hlohlongoane but no answer from either. All I can think of at this time is the water bill that we are going to have to pay for. I call a plumber to assist. I have to pay the plumber out of my own pocket. Now after almost 2 weeks of back and forth emails between Brightlink management and myself all they can do is; *acknowledge their employee did cause damage the water meter ; *confirm the employee was not authorized to drive the vehicle; *apologize for not being available to give instruction. But they are NOT able to reimbursing ANY of the cost incurred. What pathetic service! If this is the beginning of this relationship I suggest NO ONE use any of these services from this company.
Helpful (0)
|Replies (0)KB
Kirshea B
1 reviews | Active since Jan 2020
20 Jul 2021, 12:29
The Mistakes of our Lives choosing to change over to fire with Brightlink WebaAfrica.
The Mistakes of our Lives choosing to change over to fiber with Brightlink WebaAfrica. On the day of the fiber installation an employee of Brightlink that is not authorized to drive their vehicle decided to move the work vehicle forward and knock over our water meter out of the ground! Mountains of water are gushing out like the 4th of July! The water meter numbers are running like a timer with no end. The employees not sure what to do, try to contact their supervisors, Dikele Koitheng and Tebogo Hlohlongoane but no answer from either. All I can think of at this time is the water bill that we are going to have to pay for. I call a plumber to assist. I have to pay the plumber out of my own pocket. Now after almost 2 weeks of back and forth emails between Brightlink management and myself all they can do is; *acknowledge their employee did cause damage the water meter ; *confirm the employee was not authorized to drive the vehicle; *apologize for not being available to give instruction. But they are NOT able to reimbursing ANY of the cost incurred. What pathetic service! If this is the beginning of this relationship I suggest NO ONE use any of these services from this company.
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Replies (0)A