Brightlink Fibre Disgusting service!!!!!!!!!!!

This company is useless. They were digging trenches to lay fibre in our area. They hit my water pipe on the verge. After I told them to be careful of the water pipes.this was at 5 PM in the afternoon. Therefore we had no water in our house. Our kids could not bath. The stood around try to figure out what to do as thousands of litres of water was running down the road. I had a very important business meeting at 6 pm, which I had to cancel from which I lost money. I asked them did they phone the council to come and switch the water off this was a couple of hours later. No they did not. I had to phone the council myself and get them out to sort the problem out. They arrived at 9 pm. No I have wasted my time , lost money due to not attending the business meeting and money try to eventually get hold of the council. I sent Brightlink a email on Tuesday the same day this happened in the evening. Now it is Friday and still no response from them. They are useless. Don't use them. They don't care !!!!!!!