Problems with Brima Logistics, a service provider of Capitec Bank.

I paid to have the licence of a Datsun car and a trailer renewed on the Capitec banking App.

The licence was already at the courier company on the 13 th September 2024, but they failed to deliver the licence for a whole week. They only attempted to deliver on Friday 20 September after 14:00. My wife has already left by then. The school was furthermore already closed by then for the October break.

The courier company was phoned time and again on Friday 20 September and Monday 23 September 2024 with NO POSITIVE RESULT to change the delivery date. They made promises to do so but did not follow through.

The courier attempted to deliver on Monday 23 September 2004 again, but the school was closed as stated above until 01 Oct. 2024. The guy from the courier was told that arrangements were made to have the package delivered on the 02 Oct. 2024, but on the 24th September 2024 he tried to deliver the package again!

The courier company was phoned again and made aware that the school was closed and was requested to deliver the licence on 02 October 2024.

I received a message that the licence cannot be delivered because it was returned to RTMC.

I phoned the courier company and complained but was told it was returned to RTMC and it is now my problem not theirs. A controller told them to return it. They just washed their hands off the issue.