Brinant Group
2.6|69 reviews
Responds in 14 hours 36 min
MO
Monique O
1 reviews | Active since Member
02 Nov 2025, 06:22
Brinant is a No Show!!!!
If I could give less than one star I would! I moved to Brinant a couple of years ago. Luckily in those years I never had a serious incident where I needed them, because I’m sure it wouldn’t have ended well. There were 2 incidents now where there was a suspicious vehicle parked in the street in front of my house and I asked them to come out and help. Both times they said that they are on the way, but never arrive. The. When I phone to hear how long it will take for them to arrive they say unfortunately they don’t come out for suspicious vehicles. This is ridiculous since this lead to break ins. They just refuse to help. I think they are completely useless and that I am wasting my money.
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Replies (71)Brinant Group's replyOfficial
02 Nov 2025, 08:37Dear Monique,
We regret to learn of your recent negative experience and assure you that a member of our team will contact you shortly to address and resolve your concerns.
While Brinant Security remains committed to proactive crime prevention through our extensive range of free community safety initiatives—positioning us as Pretoria's leading security provider—it is not feasible to respond to every instance of reported suspicious activity. Your service agreement with us covers responses to activated alarms, not individual assessments of perceived threats.
We kindly request that you remove your current rating and post, as it contains inaccuracies and misinformation that misrepresent our services, mislead the public, and undermine both our reputation and broader community safety efforts.
Thank you for your understanding and cooperation.
Best regards,
We regret to learn of your recent negative experience and assure you that a member of our team will contact you shortly to address and resolve your concerns.
While Brinant Security remains committed to proactive crime prevention through our extensive range of free community safety initiatives—positioning us as Pretoria's leading security provider—it is not feasible to respond to every instance of reported suspicious activity. Your service agreement with us covers responses to activated alarms, not individual assessments of perceived threats.
We kindly request that you remove your current rating and post, as it contains inaccuracies and misinformation that misrepresent our services, mislead the public, and undermine both our reputation and broader community safety efforts.
Thank you for your understanding and cooperation.
Best regards,
Best regards,
Brinant Group's reply02 Nov 2025, 08:37
Official
Dear Monique,
We regret to learn of your recent negative experience and assure you that a member of our team will contact you shortly to address and resolve your concerns.
While Brinant Security remains committed to proactive crime prevention through our extensive range of free community safety initiatives—positioning us as Pretoria's leading security provider—it is not feasible to respond to every instance of reported suspicious activity. Your service agreement with us covers responses to activated alarms, not individual assessments of perceived threats.
We kindly request that you remove your current rating and post, as it contains inaccuracies and misinformation that misrepresent our services, mislead the public, and undermine both our reputation and broader community safety efforts.
Thank you for your understanding and cooperation.
Best regards,
We regret to learn of your recent negative experience and assure you that a member of our team will contact you shortly to address and resolve your concerns.
While Brinant Security remains committed to proactive crime prevention through our extensive range of free community safety initiatives—positioning us as Pretoria's leading security provider—it is not feasible to respond to every instance of reported suspicious activity. Your service agreement with us covers responses to activated alarms, not individual assessments of perceived threats.
We kindly request that you remove your current rating and post, as it contains inaccuracies and misinformation that misrepresent our services, mislead the public, and undermine both our reputation and broader community safety efforts.
Thank you for your understanding and cooperation.
Best regards,
Best regards,