Brinant Group
2.6|69 reviews
Responds in 14 hours 36 min
P
Pieter
1 reviews | Active since Member
24 Jan 2025, 22:01
Terrible experience
We were clients of Brinant for 3 years. At the start of Nov 2024, I sent them notice that we had to cancel our contract as we are moving in Dec.
They waited until the 3rd of January 2025 to inform us that the rental kit had to be removed from the premises or else we would have to pay R2000 for the kit By this time we no longer lived there, had no more access to the premises and could not allow them access to the premises without the landlord being present.
The landlord travels often and is not always in the country. I gave Brinant the contact details of the landlord and also tried to arrange a time from my side.
Brinant just decided on a date and time without consulting anybody and showed up to an empty premises. Then sent me an invoice that was now changed to R2600 for the admin.
Once again I tried to explain to them that we have to coordinate with the landlord to set a date. They said they would give me another chance and just chose a random date and time again.
They had more than enough notice and time to come to remove the kit when I still had access to the premises and could have easily assisted them. Now they want to penalise me because their admin takes more than 2 months to process cancellations.
On top of this, their sales rep dares to then call me and ask me if I want to take up a new contract with them at my new premises.
I am appalled at the way you treat your customers.
Helpful (0)
Replies (53)0
Replies (53)Brinant Group's replyOfficial
27 Jan 2025, 06:24Dear Pieter,
Thank you for reaching out and sharing your concerns. We truly value our relationship with you over the past three years, and we want to address your feedback.After reviewing the details of the situation, we would like to clarify that Brinant followed all standard procedures regarding the removal of the rental kit. We appreciate your attempt to coordinate with the landlord and understand the challenges with scheduling. However, as per our records, we did make repeated efforts to arrange a suitable time for the kit removal, and we acted according to the information and access provided to us.
We understand the frustration of timing and scheduling, and we’ve taken steps to ensure that the owner will be credited as a result of the situation. We assure you that we’ve acted fairly throughout the process and are addressing this matter in good faith.
We understand your dissatisfaction with the situation, but we believe that the complaint as outlined does not fully align with the actions taken from Brinant’s side, which were in line with our standard policies.
We genuinely hope this resolution will be satisfactory, and we thank you once again for your understanding.
Brinant Management
Thank you for reaching out and sharing your concerns. We truly value our relationship with you over the past three years, and we want to address your feedback.After reviewing the details of the situation, we would like to clarify that Brinant followed all standard procedures regarding the removal of the rental kit. We appreciate your attempt to coordinate with the landlord and understand the challenges with scheduling. However, as per our records, we did make repeated efforts to arrange a suitable time for the kit removal, and we acted according to the information and access provided to us.
We understand the frustration of timing and scheduling, and we’ve taken steps to ensure that the owner will be credited as a result of the situation. We assure you that we’ve acted fairly throughout the process and are addressing this matter in good faith.
We understand your dissatisfaction with the situation, but we believe that the complaint as outlined does not fully align with the actions taken from Brinant’s side, which were in line with our standard policies.
We genuinely hope this resolution will be satisfactory, and we thank you once again for your understanding.
Brinant Management
Best regards,
Brinant Group's reply27 Jan 2025, 06:24
Official
Dear Pieter,
Thank you for reaching out and sharing your concerns. We truly value our relationship with you over the past three years, and we want to address your feedback.After reviewing the details of the situation, we would like to clarify that Brinant followed all standard procedures regarding the removal of the rental kit. We appreciate your attempt to coordinate with the landlord and understand the challenges with scheduling. However, as per our records, we did make repeated efforts to arrange a suitable time for the kit removal, and we acted according to the information and access provided to us.
We understand the frustration of timing and scheduling, and we’ve taken steps to ensure that the owner will be credited as a result of the situation. We assure you that we’ve acted fairly throughout the process and are addressing this matter in good faith.
We understand your dissatisfaction with the situation, but we believe that the complaint as outlined does not fully align with the actions taken from Brinant’s side, which were in line with our standard policies.
We genuinely hope this resolution will be satisfactory, and we thank you once again for your understanding.
Brinant Management
Thank you for reaching out and sharing your concerns. We truly value our relationship with you over the past three years, and we want to address your feedback.After reviewing the details of the situation, we would like to clarify that Brinant followed all standard procedures regarding the removal of the rental kit. We appreciate your attempt to coordinate with the landlord and understand the challenges with scheduling. However, as per our records, we did make repeated efforts to arrange a suitable time for the kit removal, and we acted according to the information and access provided to us.
We understand the frustration of timing and scheduling, and we’ve taken steps to ensure that the owner will be credited as a result of the situation. We assure you that we’ve acted fairly throughout the process and are addressing this matter in good faith.
We understand your dissatisfaction with the situation, but we believe that the complaint as outlined does not fully align with the actions taken from Brinant’s side, which were in line with our standard policies.
We genuinely hope this resolution will be satisfactory, and we thank you once again for your understanding.
Brinant Management
Best regards,