Poor Customer Service

Poor Customer Service Experience at Britos Store

Dear Britos Customer Service Team,

I am writing to express my disappointment and frustration with the customer service I received during my recent visit to your store. On 29.10.2024, I made a purchase at the Wynberg branch, but unfortunately, the cashier failed to ring up my Salomi sticks.

This was not only inconvenient but also resulted in unnecessary additional charges.

What's more disturbing is the lack of empathy and accountability displayed by the staff. When I brought this to their attention, I was met with indifference and a dismissive attitude. One cashier even responded in Afrikaans, saying it wasn't her responsibility, while the manager/supervisor standing behind the till seemed more annoyed than apologetic.

I expect better service from Britos, especially considering the inconvenience and frustration caused by their error. I hope you will take steps to address this issue, provide adequate training to your staff, and ensure that customers receive the respect and courtesy they deserve.

Details of my visit:

- Date: 29.10.2024 - Store location: Wynberg

I look forward to hearing from you soon.

Sincerely,

Joy 0658944054