JF
Joy F
Active since Oct 2022
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
0 replies
2 months ago
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
159 replies
2 months ago
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
53 replies
3 months ago
Refusal for Account Statements
Dear MR PRICE I refer to recent communication regarding my account and the reimbur*****t of one (1) year’s deductions. Notwithstanding the above, I hereby formally request full account statements reflecting all deductions made from my account. As a paying customer, this is my legal right, and I am entitled to full transparency regarding all amounts deducted. Please provide detailed account statements showing dates, amounts, and descriptions of all deductions made against my account, including but not limited to the period for which deductions were reimbursed. This information is required as proof of all monies deducted from my account. 1. Unacceptable Refusal to Provide Account Statements I have formally requested my full account statements for the following years: 2023 2024 2025 These statements must clearly reflect all deductions, including dates, amounts, and descriptions. Any refusal or reluctance to provide these statements is ******** and unacceptable. As a customer, I have a legal right to access my billing records, and withholding this information is in direct violation of the Consumer Protection Act (CPA) and basic consumer rights relating to transparency and disclosure. 2. Contract Period and Disputed Deductions You have stated that the contract period was from February 2022 to January 2023. If this is your position, you are required to provide documented proof explaining: Why deductions continued beyond January 2023 On what basis deductions were made during 2023, 2024, and 2025 This proof must be clearly reflected in my official account statements. 3. Incorrect Voice Recording Supp**** I further note that you have supp**** a voice recording relating to the opening of the account. This is not the recording I requested. I specifically requested the voice recording in which I allegedly cancelled the contract . Supplying an unrelated recording does not meet your legal obligations. Failure to provide this recording means you cannot lawfully rely on any alleged verbal agreement. 4. Refund and Outstanding Information Required Please urgently provide: Full account statements for 2023, 2024, and 2025 The correct voice recording relating to cancellation or continuation Should you fail to comply, I will proceed with further escalation. I trust that this matter will now be handled with the seriousness, transparency, and urgency required by law. Yours faithfully, Carmen Frank- 0735923942
112 replies
3 months ago
Urgent Refund
Dear Sir / Madam, I am writing to formally dispute your claims and to lodge a serious consumer complaint regarding airtime deductions that were made from my account over a period of approximately three (3) years, despite the fact that I cancelled this contract and did not receive the airtime. I was advised by Mr Price that, according to your records, the contract was allegedly not cancelled and that you have “found a voice recording” in which I supposedly agreed to continue with the service. I dispute this and place the following on record: 1. Contract Was Cancelled I clearly cancelled this contract. Your claim that the contract was not cancelled is disputed. As you allege that a recording exists, I have formally requested to hear the recording, which is my legal right as a consumer. 2. Formal Request for the Voice Recording Under the Consumer Protection Act (CPA): You must be able to prove that I agreed to the service. Any verbal agreement must be clear, informed, lawful, and recorded. I am entitled to the full and unedited voice recording, not a summary or transcript. Mr Price has confirmed that you claim to have found the recording. I therefore formally demand that the full recording be provided to me. Failure to provide this recording means you cannot lawfully rely on an alleged verbal agreement. 3. Failure to Deliver the Service Regardless of your claims, airtime was deducted from my account for three years, and I did not receive the airtime. This constitutes: Failure to deliver a paid-for service Unfair billing ******** deductions This conduct is in direct violation of the Consumer Protection Act. 4. Refund Required – No Airtime Accepted I hereby state clearly and unequivocally: I do not want airtime The contract is cancelled I demand a full refund of all monies deducted from my account If a service: Was not delivered, or Was misrepresented, or Was deducted without proper, informed consent, then the lawful remedy is a refund of money, not forced airtime. 5. Notice of Escalation This is a very serious matter. Should this issue not be resolved in full, I will escalate the complaint to: The National Consumer Commission (NCC), and The Consumer Goods & Services Ombud (CGSO) Please provide the following - The full voice recording you allege exists, Proof that airtime was delivered to me, and Written confirmation of the full refund process and timeline. I trust that this matter will now be handled with the seriousness and urgency it warrants. Yours faithfully, Carmen Frank 0735923942/0658944054
0 replies
4 months ago
URGENT COMPLAINT - UNAUTHORISED AIRTIME DEDUCTIONS
Dear Sir / Madam, I am writing to formally dispute your claims and to lodge a serious consumer complaint regarding airtime deductions that were made from my account over a period of approximately three (3) years, despite the fact that I cancelled this contract and did not receive the airtime. I was advised by Mr Price that, according to your records, the contract was allegedly not cancelled and that you have “found a voice recording” in which I supposedly agreed to continue with the service. I dispute this and place the following on record: 1. Contract Was Cancelled I clearly cancelled this contract. Your claim that the contract was not cancelled is disputed. As you allege that a recording exists, I have formally requested to hear the recording, which is my legal right as a consumer. 2. Formal Request for the Voice Recording Under the Consumer Protection Act (CPA): You must be able to prove that I agreed to the service. Any verbal agreement must be clear, informed, lawful, and recorded. I am entitled to the full and unedited voice recording, not a summary or transcript. Mr Price has confirmed that you claim to have found the recording. I therefore formally demand that the full recording be provided to me. Failure to provide this recording means you cannot lawfully rely on an alleged verbal agreement. 3. Failure to Deliver the Service Regardless of your claims, airtime was deducted from my account for three years, and I did not receive the airtime. This constitutes: Failure to deliver a paid-for service Unfair billing ******** deductions This conduct is in direct violation of the Consumer Protection Act. 4. Refund Required – No Airtime Accepted I hereby state clearly and unequivocally: I do not want airtime The contract is cancelled I demand a full refund of all monies deducted from my account If a service: Was not delivered, or Was misrepresented, or Was deducted without proper, informed consent, then the lawful remedy is a refund of money, not forced airtime. 5. Notice of Escalation This is a very serious matter. Should this issue not be resolved in full, I will escalate the complaint to: The National Consumer Commission (NCC), and The Consumer Goods & Services Ombud (CGSO) Please provide the following - The full voice recording you allege exists, Proof that airtime was delivered to me, and Written confirmation of the full refund process and timeline. I trust that this matter will now be handled with the seriousness and urgency it warrants. Yours faithfully, Carmen Frank 0735923942/0658944054
0 replies
7 months ago
Complaint Regarding Low Carb Products online shopping
Subject: Complaint Regarding Low Carb Product Availability Dear Checkers Customer Service, I am writing to express my frustration regarding my recent online orders at Checkers. On multiple occasions, I have attempted to purchase low-carb bread and other low-carb products online. Despite placing orders, it is not indicated online when these items are out of stock. When I attempt to substitute with alternative low-carb products, I am again informed that they are unavailable in-store. This has been extremely frustrating, as low-carb products were the primary reason for my orders. Additionally, it appears that store staff are not always aware of the location or availability of these products, which further complicates the shopping experience. I kindly request that your team reviews this issue and provides better training or systems to ensure accurate online stock information and improved staff knowledge regarding low-carb products. This would significantly enhance the customer experience and prevent similar frustrations in the future. Thank you for your attention to this matter. I look forward to your prompt response. Kind regards, Joy 0658944054
0 replies
7 months ago
Outstanding Personal Dept Akeela Ishmail
Request for Assistance Regarding Outstanding Personal Debt Dear ,Manager’s/HR’s/Operations I am writing to formally bring to your attention a personal matter involving one of your employees, Ms. Akeela Ishmail. My name is Wayne and Ms. Ishmail has owed me money for several months. Despite repeated attempts to resolve this directly with her, I have been unable to recover the amount owed. While I understand this is a personal financial matter, I am reaching out in the hope that someone in your company can help facilitate communication, as all efforts on my part have led to a frustrating back-and-forth. I would appreciate it if you could speak with Ms. Ishmail or advise me on any appropriate next steps. Thank you for your time and understanding. Sincerely, Wayne - 0658944054
0 replies
18 months ago
Poor Customer Service
Poor Customer Service Experience at Britos Store Dear Britos Customer Service Team, I am writing to express my disappointment and frustration with the customer service I received during my recent visit to your store. On 29.10.2024, I made a purchase at the Wynberg branch, but unfortunately, the cashier failed to ring up my Salomi sticks. This was not only inconvenient but also resulted in unnecessary additional charges. What's more disturbing is the lack of empathy and accountability displayed by the staff. When I brought this to their attention, I was met with indifference and a dismissive attitude. One cashier even responded in Afrikaans, saying it wasn't her responsibility, while the manager/supervisor standing behind the till seemed more annoyed than apologetic. I expect better service from Britos, especially considering the inconvenience and frustration caused by their error. I hope you will take steps to address this issue, provide adequate training to your staff, and ensure that customers receive the respect and courtesy they deserve. Details of my visit: - Date: 29.10.2024 - Store location: Wynberg I look forward to hearing from you soon. Sincerely, Joy 0658944054
0 replies
18 months ago
Poor Customer Service
Dear Woolworths Customer Service, I am writing to express my dissatisfaction with the service I received at your Canal Walk store on 19 October 2024. I visited the store to return baby clothing, but the experience was frustrating and disappointing. Upon arrival, I asked the security at the door to guide me to the correct area for refunds. Unfortunately, I was directed to the wrong till point, where I stood in line for some time. When it was my turn, the cashier, Widaad, informed me that she could not assist with the refund and directed me upstairs to a different location. I explained that I had already waited in line, and this added unnecessary inconvenience. Additionally, Widaad's reaction as I walked away was concerning, as she appeared to find the situation amusing. As someone with extensive retail experience, I understand the importance of customer service, and this behaviour was unexpected. I raised my concerns with another staff member, but they seemed disinterested in resolving the issue. Due to this, I was unable to process my refund and will need to return to the store, which is inconvenient. This experience does not align with the high standards I associate with Woolworths. I am seeking a resolution to this issue. I would appreciate it if you could process my refund remotely or offer a convenient solution, such as a home collection of the item for return or allowing me to return it at a closer location. Additionally, I request a formal apology from the store manager or customer service team for the inconvenience and the unprofessional behaviour of the staff. I also urge you to ensure the staff involved undergo additional customer service training to prevent similar occurrences in the future. Given the inconvenience and the experience, I would appreciate a voucher or some form of compensation for my time and travel expenses. I hope to hear back from you with a resolution. Thank you for your attention to this matter. Kind regards, Joy Frank Contact Number: 0658944054 Email: joyfrank816@gmail.com
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)