Sheet Street
Verified Business
|1.5|52 Reviews (last 12 months)|Responds in 34h 27m
Sheet Street
Verified Business
|1.5
52 Reviews (last 12 months)
Responds in 34h 27m
Rated in:
Scores reflect the Overall AI Score for each category
Sheet Street
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sheet Street is facing significant customer experience challenges, particularly around online order fulfilment and in-store staff conduct. While isolated branches deliver memorable service through named staff, the dominant narrative involves undelivered parcels, unresponsive support, and resistant refund processes. Bright spots exist in product appearance and select store teams, but systemic breakdowns in logistics and accounts management overshadow these positives across most touchpoints.
Replied to 80% of negative reviews
Reply time on negative reviews: 37h 15m
TrustIndex
2.7
Ranking
#13
in Furniture & Home
Reply Time
34h 27m
NPS Score
-55
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 37h 15m
Sep '25 - Aug '26
Based on recent customer reviews, Sheet Street is facing significant customer experience challenges, particularly around online order fulfilment and in-store staff conduct. While isolated branches deliver memorable service through named staff, the dominant narrative involves undelivered parcels, unresponsive support, and resistant refund processes. Bright spots exist in product appearance and select store teams, but systemic breakdowns in logistics and accounts management overshadow these positives across most touchpoints.
The most common complaint about Sheet Street, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.4) is dominated by complaints of rude cashiers, staff ignoring customers, unresponsive call centres and email teams, and managers failing to intervene. A few named staff like Neo, Gugu, Nomfundo and Neesa receive glowing praise, but these are exceptions to a broadly adversarial pattern.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2011
Your online service is BAD. I’ve placed an order on 16/04/2026 and still did not received my parcel. I have send a query on facebook messenger and was reassured that they will contact the courier for urgent delivery until today still NOTHING.
1 reviews | Active since Nov 2011
Your online service is BAD. I’ve placed an order on 16/04/2026 and still did not received my parcel. I have send a query on facebook messenger and was reassured that they will contact the courier for urgent delivery until today still NOTHING.
1 reviews | Active since Dec 2024
So i placed an order on 16/4/2026. On the 21/04/2026 i received an sms to say that my order was handed to the courier. I'm still waiting on feed back from sheet street. There was no communication or any update as to when my order was going to be delivered. I decided to call sheet street on 02/05/2026 just to get and update. I spoke to Silindile who informed me that they can only send an email to the courier company and will only get feed back today 04/05/2026 no urgency whatsoever!!!! I then called sheet street again at about after 9am on the 04/05/2026 spoke to Zanele. Who then informed me that they will have to get another courier company to deliver my order but no date or time can be given. Its going in for almost 3 weeks now!!! I asked to speak to a manager Anneline, who was in a meeting at the time and was told she will call me back. No call as yet... THIS IS THE MOST PATHETIC ONLINE SERVICE EVER!!! If you know your courier service provider is unreliable. Use another. You are going to loose customers this way. I am still considering in cancelling my order!!! What is the point of paying for goods that you haven't received!
1 reviews | Active since Dec 2024
So i placed an order on 16/4/2026. On the 21/04/2026 i received an sms to say that my order was handed to the courier. I'm still waiting on feed back from sheet street. There was no communication or any update as to when my order was going to be delivered. I decided to call sheet street on 02/05/2026 just to get and update. I spoke to Silindile who informed me that they can only send an email to the courier company and will only get feed back today 04/05/2026 no urgency whatsoever!!!! I then called sheet street again at about after 9am on the 04/05/2026 spoke to Zanele. Who then informed me that they will have to get another courier company to deliver my order but no date or time can be given. Its going in for almost 3 weeks now!!! I asked to speak to a manager Anneline, who was in a meeting at the time and was told she will call me back. No call as yet... THIS IS THE MOST PATHETIC ONLINE SERVICE EVER!!! If you know your courier service provider is unreliable. Use another. You are going to loose customers this way. I am still considering in cancelling my order!!! What is the point of paying for goods that you haven't received!
1 reviews | Active since Apr 2026
Its been weeks since i have placed my order,Still no delivery is taken place. Very Unsatisfied with this,Theres no Communication on Delivery date,Or why the delay is taken place.
1 reviews | Active since Apr 2026
Its been weeks since i have placed my order,Still no delivery is taken place. Very Unsatisfied with this,Theres no Communication on Delivery date,Or why the delay is taken place.
1 reviews | Active since Nov 2024
I placed an order for two butler trays, and they only delivered one. After I informed them it was a huge back and forth, with the store claiming they sent two trays. I’ve sent countless emails, and eventually the manager called me to tell me my refund will be processed. However when I called I was told refund is unsuccessful, and now my emails go unanswered. I will escalate this with CGSO, since it’s been over 2 weeks of unresolved back and forth. Your online service is the worst.
1 reviews | Active since Nov 2024
I placed an order for two butler trays, and they only delivered one. After I informed them it was a huge back and forth, with the store claiming they sent two trays. I’ve sent countless emails, and eventually the manager called me to tell me my refund will be processed. However when I called I was told refund is unsuccessful, and now my emails go unanswered. I will escalate this with CGSO, since it’s been over 2 weeks of unresolved back and forth. Your online service is the worst.
1 reviews | Active since Apr 2026
Went into store today at sheet street moruleng mall i was accompanying my sister, we took four face cloths only to realize we had left our bank card with my sisters child in another store. We put the face clothes by the paying point n told the cashier we would be back to pay for them in less than 5 minutes, she gave us such shocking attitude and told us she is knocking off and that we must pay immediately. We just left the store and then came back in less than 5 minutes and she had put our items back to the shelves...we requested that she go fetch them cos we had clearly stated that we are coming back she did that but with so much attitude and back chatting. My sister then told her she doesn't like her attitude, still she continued and even told us we won't do anything to her ..her manager arrived and tried to calm the situation but emotions were already very high. I didn't get the cashiers name but she is tall and light skinned in complexion, they were the only ones on duty her and her manager... After that only to actually find out from other customers that she's always like that very rude and bratty to customers. That lady definitely does not deserve that job and she will make that shop loose more customers cos of her stinky attitude.
1 reviews | Active since Apr 2026
Went into store today at sheet street moruleng mall i was accompanying my sister, we took four face cloths only to realize we had left our bank card with my sisters child in another store. We put the face clothes by the paying point n told the cashier we would be back to pay for them in less than 5 minutes, she gave us such shocking attitude and told us she is knocking off and that we must pay immediately. We just left the store and then came back in less than 5 minutes and she had put our items back to the shelves...we requested that she go fetch them cos we had clearly stated that we are coming back she did that but with so much attitude and back chatting. My sister then told her she doesn't like her attitude, still she continued and even told us we won't do anything to her ..her manager arrived and tried to calm the situation but emotions were already very high. I didn't get the cashiers name but she is tall and light skinned in complexion, they were the only ones on duty her and her manager... After that only to actually find out from other customers that she's always like that very rude and bratty to customers. That lady definitely does not deserve that job and she will make that shop loose more customers cos of her stinky attitude.
1 reviews | Active since May 2012
I just want to applaud the ladies who were on duty at Sheet Street Heidelberg Mall, last Saturday. I think the one lady's name was Gugu. I haven't experienced such beautiful service, in the longest time. That lady treated us like the she owned the shop herself. Give her her flowers!!!
1 reviews | Active since May 2012
I just want to applaud the ladies who were on duty at Sheet Street Heidelberg Mall, last Saturday. I think the one lady's name was Gugu. I haven't experienced such beautiful service, in the longest time. That lady treated us like the she owned the shop herself. Give her her flowers!!!
1 reviews | Active since Apr 2026
Recently purchased a ceramic desk lamp that when plugged in at home, immediately tripped pur power with a flash bang and filled our house with smoke endangering my 7 year old and husband and I (the child had plugged in the lamp). I immediately contacted customer care and provided images and proof with photos of our other burnt appliances and the lamp itself with fire damages, the wires and plug flew off! The incident is not the part that I am most upset about, it's the reaction and feedback received that somehow left me with an unsatisfactory and unpleasant experience. I was simply told to get a refund at my nearest store. No apology! No alarm, no promise to investigate the cause or inspect the rest of the batch. Does Sheet Street not value the safety of its customers? My child nearly got electrocuted and my response after reporting WITH RECEIPTS is to simply refund my R130 at my nearest store? Where is the humanity? We were absolutely traumatized by a product that should have worked out of the box not endanger our lives and your response is to get a refund? Very disappointed in how this was handled.
1 reviews | Active since Apr 2026
Recently purchased a ceramic desk lamp that when plugged in at home, immediately tripped pur power with a flash bang and filled our house with smoke endangering my 7 year old and husband and I (the child had plugged in the lamp). I immediately contacted customer care and provided images and proof with photos of our other burnt appliances and the lamp itself with fire damages, the wires and plug flew off! The incident is not the part that I am most upset about, it's the reaction and feedback received that somehow left me with an unsatisfactory and unpleasant experience. I was simply told to get a refund at my nearest store. No apology! No alarm, no promise to investigate the cause or inspect the rest of the batch. Does Sheet Street not value the safety of its customers? My child nearly got electrocuted and my response after reporting WITH RECEIPTS is to simply refund my R130 at my nearest store? Where is the humanity? We were absolutely traumatized by a product that should have worked out of the box not endanger our lives and your response is to get a refund? Very disappointed in how this was handled.
Sheet Street scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Customer Service (1.4); their weakest is Delivery (0.9). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Sheet Street has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 52 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 37 hours 15 min. Hellopeter has tracked Sheet Street across 709 total reviews. How is the TrustIndex calculated? →