SS
Sheet Street
Verified Business
SS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Sheet Street faces significant challenges across virtually every dimension of customer experience. The overwhelming majority of feedback is negative, with recurring complaints about online order fulfilment delays, dismissive and rude in-store staff, unresolved refund requests, account mismanagement, and products that fail to meet quality expectations. A handful of positive reviews highlight individual staff members who deliver exceptional service, but these are the exception rather than the norm.
Top Strengths:
- •Customer Service & Support: A small number of customers praise named employees such as Neo at Jubilee Mall, Nomfundo at Kempton Square, and the team at Canal Walk and Metlife Mall for going above and beyond with patience and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Furniture & Home
37 hours 43 minutesAverage Time To Reply
-75 NPSRecommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 41 hours 13 min to reply
TrustIndex
0
Score
Ranking
#10
in Furniture & Home
Avg Reply
37 hours 43 minutes
NPS Score
-75
Recommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 41 hours 13 min to reply
Review Distribution
1.5|75 Reviews
May '25 - Apr '26
5(9%)
4(1.5%)
3(3%)
2(4.5%)
1(82.1%)
5(9%)
4(1.5%)
3(3%)
2(4.5%)
1(82.1%)
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Samantha L
1 reviews | Active since Jan 2020
15 Mar 2026, 15:34
Arrogant Staff
Got to the store at 16h30pm. Asked where the trolleys are situated. The lady pointed out. Whilst browsing around with my trolley, I communicated with a lady regarding pricing of certain items and the laybye system. She calls out to the staff and says is the system for laybye online... They say no it's offline without a check. She said it has been offline the whole day and she can't help for the system. Very defensive, I get into it with her of how Sheet street stores are all so depressing when you enter. The staff are unpleasant, they don't have the basic customer service skills. The staff doesn't greet, they don't smile, they don't offer to help you as they are nowhere to be found whilst walking the store but they saw you enter as a staff member walked to see where I was but then just went back to the nestled area, waiting for time to pass to close the store. You physically have to approach them all nestled together behind the till area. Conveniently the laybye system was off ha ha... The lady proceeds to tell me I have the whole week to shop as they close at 20h00pm during the week and that Sundays are the only early days they get to go home! She was so off from the point and venting her own story telling me about Mental health, hunny you then she have went into the Psychology field of work. The nerve of her speaking to me as she pleased. She then proceeded to tell me I'm looking for an argument, wow.... Then she proceeded to patronize me after I left telling me to have a blessed Sunday with a chuckle. Very distasteful experience. Disappointed in Sheet Street CAPE GATE. This is how they chase business out the door.
Helpful (0)
|Replies (0)SL
Samantha L
1 reviews | Active since Jan 2020
15 Mar 2026, 15:34
Arrogant Staff
Got to the store at 16h30pm. Asked where the trolleys are situated. The lady pointed out. Whilst browsing around with my trolley, I communicated with a lady regarding pricing of certain items and the laybye system. She calls out to the staff and says is the system for laybye online... They say no it's offline without a check. She said it has been offline the whole day and she can't help for the system. Very defensive, I get into it with her of how Sheet street stores are all so depressing when you enter. The staff are unpleasant, they don't have the basic customer service skills. The staff doesn't greet, they don't smile, they don't offer to help you as they are nowhere to be found whilst walking the store but they saw you enter as a staff member walked to see where I was but then just went back to the nestled area, waiting for time to pass to close the store. You physically have to approach them all nestled together behind the till area. Conveniently the laybye system was off ha ha... The lady proceeds to tell me I have the whole week to shop as they close at 20h00pm during the week and that Sundays are the only early days they get to go home! She was so off from the point and venting her own story telling me about Mental health, hunny you then she have went into the Psychology field of work. The nerve of her speaking to me as she pleased. She then proceeded to tell me I'm looking for an argument, wow.... Then she proceeded to patronize me after I left telling me to have a blessed Sunday with a chuckle. Very distasteful experience. Disappointed in Sheet Street CAPE GATE. This is how they chase business out the door.
0
Replies (0)PP
PHILI P
1 reviews | Active since Jan 2020
10 Mar 2026, 00:50
refund
i am extreme disappointed with regards to my refund at sheet street Jabulani Mall-I purchased items using my tyme bank card on the 06 dec 202-and i haven't received my refund till today, i went to sheet street Jabulani mall, they requested for my 3 months bank statement as proof and i provided them with proof -and eveytime i go there i am being told they will call me back and ive never received any call back till today
Helpful (0)
|Replies (0)PP
PHILI P
1 reviews | Active since Jan 2020
10 Mar 2026, 00:50
refund
i am extreme disappointed with regards to my refund at sheet street Jabulani Mall-I purchased items using my tyme bank card on the 06 dec 202-and i haven't received my refund till today, i went to sheet street Jabulani mall, they requested for my 3 months bank statement as proof and i provided them with proof -and eveytime i go there i am being told they will call me back and ive never received any call back till today
0
Replies (0)RS
Regina S
1 reviews | Active since Jan 2020
23 Feb 2026, 16:45
Customer complain
I bought a lunch container with a bamboo lid. After washing it ,it changed the shape. I returned it and the assistant lady argued with me that I've placed the lid in the microwave even after I told her multiple times that I didn't. She is the rudest assistant I've ever encountered with.(Mapule) She has attitude for days. What kind of training do they get to think they can give us that attitude and even argue with us about a quality issue?and this is not the first time I've encountered such a problem with sheet street at the grove. It seems like they do as they please with customers. The manager didn't even reprimand her when she was rude.They telling me that because the lid is bamboo I'm not suppose to wash it with hot water that's why it lost shape, that i know but i washed it with warm water, and if I were to argue that container didnt even have instructions. I just wanted an exchange and a whole manager tells me she doesn't have authorization . Like really? The manager can't assist me because she has a stock take the following day, how is that my problem?
Helpful (0)
|Replies (0)RS
Regina S
1 reviews | Active since Jan 2020
23 Feb 2026, 16:45
Customer complain
I bought a lunch container with a bamboo lid. After washing it ,it changed the shape. I returned it and the assistant lady argued with me that I've placed the lid in the microwave even after I told her multiple times that I didn't. She is the rudest assistant I've ever encountered with.(Mapule) She has attitude for days. What kind of training do they get to think they can give us that attitude and even argue with us about a quality issue?and this is not the first time I've encountered such a problem with sheet street at the grove. It seems like they do as they please with customers. The manager didn't even reprimand her when she was rude.They telling me that because the lid is bamboo I'm not suppose to wash it with hot water that's why it lost shape, that i know but i washed it with warm water, and if I were to argue that container didnt even have instructions. I just wanted an exchange and a whole manager tells me she doesn't have authorization . Like really? The manager can't assist me because she has a stock take the following day, how is that my problem?
0
Replies (0)JF
Joy F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:19
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
Helpful (0)
|Replies (0)JF
Joy F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:19
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
0
Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
18 Feb 2026, 22:52
Complaint
Staff at meadowdale mall germiston they got a very bad attitude stinking one
Helpful (0)
|Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
18 Feb 2026, 22:52
Complaint
Staff at meadowdale mall germiston they got a very bad attitude stinking one
0
Replies (0)FA
A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 19:20
****ed off, funeral policy deducted without permission
I just realized that I have been charged for a funeral cover option 1. I had refused this when I collected my sheet street card in wonderpark last year. I also refused the simcard. What I noticed is that, the sales people will always include it even though you have refused it to make more sales. This is very wrong. I specifically refused. I suggest that you cancel this and refund all the premiums paid. As mentioned, I opened the account at the time because my cash flow was low. I even told the lady that assisted me that I will close the account once is paid up. As you can see, I have never made any purchase again. Why will I be needing a funeral policy? What you are doing is wrong. Refund my all that funeral premiums that I paid. You like ****ming customers. You will never see me at any of your shops again r#bbish
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 19:20
****ed off, funeral policy deducted without permission
I just realized that I have been charged for a funeral cover option 1. I had refused this when I collected my sheet street card in wonderpark last year. I also refused the simcard. What I noticed is that, the sales people will always include it even though you have refused it to make more sales. This is very wrong. I specifically refused. I suggest that you cancel this and refund all the premiums paid. As mentioned, I opened the account at the time because my cash flow was low. I even told the lady that assisted me that I will close the account once is paid up. As you can see, I have never made any purchase again. Why will I be needing a funeral policy? What you are doing is wrong. Refund my all that funeral premiums that I paid. You like ****ming customers. You will never see me at any of your shops again r#bbish
0
Replies (0)MM
Mamonare M
1 reviews | Active since Jan 2020
5 Feb 2026, 08:03
Terrible online service
I ordered my staff on the 28th January 2026 and i have been on contact with them even now they cant trace my order. All orders i did same day with other shops are delivered except them. I am very disappointed and i will never order again.
Helpful (0)
|Replies (0)MM
Mamonare M
1 reviews | Active since Jan 2020
5 Feb 2026, 08:03
Terrible online service
I ordered my staff on the 28th January 2026 and i have been on contact with them even now they cant trace my order. All orders i did same day with other shops are delivered except them. I am very disappointed and i will never order again.
0
Replies (0)