SV
Sharon T
Active since Nov 2011
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
BAD ONLINE service
Your online service is BAD. I’ve placed an order on 16/04/2026 and still did not received my parcel. I have send a query on facebook messenger and was reassured that they will contact the courier for urgent delivery until today still NOTHING.
1 reply
12 months ago
Unacceptable Delay and Lack of Feedback on Article 14 Transfer
I am writing to express my deep dissatisfaction with the level of service I have received regarding my Article 14 transfer request, which was initiated in February 2025 and remains unresolved to date. Despite the significant time that has elapsed, there has been no meaningful progress in transferring the proceeds to Glacier. I contacted your call centre on Friday to inquire about the delay, and the agent informed me that an email had been sent to the consultant handling my case, requesting that they provide feedback. However, I have yet to receive any response—not even an acknowledgement. This level of service is completely unacceptable. The lack of communication and accountability is highly unprofessional, and it has left me with no clarity or assurance on the status of my funds. I urge you to prioritise this matter and provide me with an immediate update. Kindly escalate this issue to the relevant department and ensure that I receive proper feedback and resolution without further delay.
3 replies
16 months ago
Misleading Migration and Delayed Quotation: Unacceptable Service Experience
Someone phoned me on 9 January 2025 to migrate my plan to a better option. The person assured me that I would pay less after I reluctantly agreed to the migration and repeatedly asked about the cost. They also told me that I would receive a quote, which I never did. On Monday, I finally received the quotation, which showed that I would actually be paying around R200 more. I called the call center today, and a gentleman named Clint helped me reverse the migration, which I appreciated. However, I am very upset with how this was initially handled. Why did I receive the quote only after nearly a month? Now, I have to pay for an extra month of a subscription I didn’t have the opportunity to cancel because I never received the quote within seven days of that call. The agent misled me into believing I would pay less, which really angers and upsets me. This is completely unacceptable.
2 replies
45 months ago
Poor Service from ASAP after receiving incorrect order
I use the ASAP/ Pick n Pay online service. The wrong order was delivered to me on Saturday afternoon. Since then, I've been struggling to receive my correct order. Today I've asked for a refund. I would be refunded only after the wrong order is collected from me—what a disappointment. 1) It is not my problem that I've received the incorrect order. 2) Why must I be inconvenient for poor customers' service and not be refunded?
1 reply
69 months ago
Credit Bureau for club fees
Hi there, I'm extremely unhappy by Milday's reporting my account as arrears on the credit bureaus. When I've accessed my FNB app, I saw that Milday's had reported my account as a month in arrears with the credit bureaus. I have NOT used my account in months since the lockdown and only recently started purchases clothing on my account. According to my statement in I owe you R76, but that is due to club fees you are adding to my account. On the September statement, I needed to pay you R235 before 30 September 2020, which I did. Why did you report my account to the credit bureaus? Can you please investigate and give me feedback and the remedial action you taking?
1 reply
88 months ago
Over recovery on handset payments
I have upgraded my contract on 23 March 2017. I’ve signed a contract to pay the phone over 24 months. The first installment for the handset were paid at the end of March 2017. However my bill for this month March 2019 still shows that a payment for the handset will be deducted, which will be the 25 payment deduction for the handset, which is contrary to the contract that I’ve signed. I’ve logged the issue a week ago with your call center but I did not receive any feedback. Can you please investigate the issue and come back to me with feedback on my query.
2 replies
101 months ago
Airtime dissappearing yet again
I'm really annoyed with VODACOM not resolving my issue with my disappearing airtime properly. I logged a complaint on the site on 29 January 2018. A call Centre agent contact be and said the reason for my airtime disappearing is Vlive charges that goes of my airtime. Although I'm not subscribing to anything. And she confirmed that I don't have any subscriptions on my account. She credited my airtime balance with R20 . But today again my balance is ZERO. When I check my latest transactions. There is again a R7 deducted for Content Vodafone Live whilst I have data on my phone. Will you please sort this out. Urgently.
1 reply
101 months ago
Airtime disappearing
On 25 January 2018 I’ve recharged my airtime with R20@ 10.56 due to my airtime balance being zero. When I wanted to make the first phone call after recharging I still had a zero balance and had to buy more airtime of R20 at 17:47 the same day to make a call. Since the weekend my balance is zero again. Can you urgently look into this issue? I don’t have any subscriptions or have taken advance airtime that would cause the depletion of my airtime. And I had sufficient data available on my phone. Can you please investigate this issue urgently?
2 replies
102 months ago
Airtime balance disappearing
Hi, I’m currently on holiday and did not make a call from my cellphone since Saturday 6 January 2018. However I see that my airtime balance is reducing daily without me making any calls. Can you please investigate.
2 replies
106 months ago
Clicks Direct medicine not delivered
My mother 70 years old is on chronic medication which is delivered on a monthly basis. Currently her medication that was put through the medical on 29 August is not yet delivered. I've phoned twice both of the call centre agent told me that my mother would get her medicine on Monday 11 September already 2 weeks late. My mother is without her medicine and you are seeming doing nothing to remedy the situation. I insist that you deliver the medicine tomorrow 14 September 2017.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
9 (75%)