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MRPMobile
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MRPMobile is facing serious customer dissatisfaction across nearly every service area. Customers repeatedly describe unauthorised SIM card subscriptions, failed cancellations, ongoing debits after account closure, unresolved insurance claims, and rude or unresponsive agents. While a handful of positive interactions are noted at specific stores, the dominant pattern is one of distrust, with many customers feeling misled or financially exploited.
TrustIndex
2.6
Ranking
#8
in Mobile Networks
NPS Score
-73
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, MRPMobile is facing serious customer dissatisfaction across nearly every service area. Customers repeatedly describe unauthorised SIM card subscriptions, failed cancellations, ongoing debits after account closure, unresolved insurance claims, and rude or unresponsive agents. While a handful of positive interactions are noted at specific stores, the dominant pattern is one of distrust, with many customers feeling misled or financially exploited.
The most common complaint about MRPMobile, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report unauthorised SIM subscriptions, debits continuing after cancellation, refund delays stretching months, and contracts they claim were never properly explained. Cancellation processes routinely fail, with the 31-day notice cited repeatedly without resolution. Billing (1.2).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Very very poor service, I canceled the simcard and other services offered when I opened the account.I was still billed for minutes and data which I never used nor received, could not understand why my my credit is not going down but I was paying, until I viewed my statement,they very Quick to call all day everyday when you owe on the account but very slow to resolve problems they caused. Now they won't refund on the account for something I never used.
1 reviews | Active since Jan 2020
Very very poor service, I canceled the simcard and other services offered when I opened the account.I was still billed for minutes and data which I never used nor received, could not understand why my my credit is not going down but I was paying, until I viewed my statement,they very Quick to call all day everyday when you owe on the account but very slow to resolve problems they caused. Now they won't refund on the account for something I never used.
1 reviews | Active since Jan 2020
I did a port reversal because my MrP SIM never worked. Ticket 7425971 was escalated on Saturday, but Monday and Tuesday have passed and my number is still trapped. I am completely cut off from my phone calls and banking services.Support sent a template email telling me to "kindly wait." I demand that a senior supervisor manually release my number to the central registry TODAY so it can return to Vodacom tonight.
1 reviews | Active since Jan 2020
I did a port reversal because my MrP SIM never worked. Ticket 7425971 was escalated on Saturday, but Monday and Tuesday have passed and my number is still trapped. I am completely cut off from my phone calls and banking services.Support sent a template email telling me to "kindly wait." I demand that a senior supervisor manually release my number to the central registry TODAY so it can return to Vodacom tonight.
1 reviews | Active since Jan 2020
Very bad customer service, called to make a query, and while explaining my issue, I found that the person on the other line has stopped responding. And before that, I called the same number, just to hear that I have reached the Pinetown branch. ( I bought the phone in Bronkhorstspruit.) The other problem is, that it's apparently not allowed to return the phone for a full refund if you bought it in store within 30 days. But online you can. According to them you need to do this within 7 days if bought it in store. This is really unfair. What is the difference? Sitting with 2 brand new phone that's pretty useless at this stage. ( I got another as a gift.)
1 reviews | Active since Jan 2020
Very bad customer service, called to make a query, and while explaining my issue, I found that the person on the other line has stopped responding. And before that, I called the same number, just to hear that I have reached the Pinetown branch. ( I bought the phone in Bronkhorstspruit.) The other problem is, that it's apparently not allowed to return the phone for a full refund if you bought it in store within 30 days. But online you can. According to them you need to do this within 7 days if bought it in store. This is really unfair. What is the difference? Sitting with 2 brand new phone that's pretty useless at this stage. ( I got another as a gift.)
1 reviews | Active since Jan 2020
I’m still waiting on a refund from MRP Mobile, a full month after they promised to settle my complaint. Despite their reassurances, it’s been nothing but empty promises and zero proof that anything is actually being processed. Save yourself the headache and stay far away from this company; they’re proper ****MERS!
1 reviews | Active since Jan 2020
I’m still waiting on a refund from MRP Mobile, a full month after they promised to settle my complaint. Despite their reassurances, it’s been nothing but empty promises and zero proof that anything is actually being processed. Save yourself the headache and stay far away from this company; they’re proper ****MERS!
1 reviews | Active since Jan 2020
Since September 2025, there have been monthly debits processed against my account for a data SIM card subscription that was never fulfilled. However, despite these ongoing payments, I have never received the SIM card. Because the service was never activated or delivered, I formally requested the cancellation of this subscription and a full refund on 26 March 2026. They requested that I send a bank confirmation letter and bank statement reflecting the payments three times, which I did. Now I'm the one constantly following up, and they're just not responding to my emails If it were possible, I would honestly rate them -0 stars.
1 reviews | Active since Jan 2020
Since September 2025, there have been monthly debits processed against my account for a data SIM card subscription that was never fulfilled. However, despite these ongoing payments, I have never received the SIM card. Because the service was never activated or delivered, I formally requested the cancellation of this subscription and a full refund on 26 March 2026. They requested that I send a bank confirmation letter and bank statement reflecting the payments three times, which I did. Now I'm the one constantly following up, and they're just not responding to my emails If it were possible, I would honestly rate them -0 stars.
1 reviews | Active since Jan 2020
To say lazy does not cover it! I have been getting SMS's EVERYDAY for the last week that states the following: "Good news! Enjoy a 1GB FREE bonus data gift from Mr Price Mobile, valid 30 days! Dial *140# T&Cs apply" So before I sent an email, I dialed this *140# and blocked everything that can be blocked. But still I get these SMS's. So go to the next step... I emailed Mr Price Mobile and stated the following: "I have closed all my accounts..." So logically if the person on the other end reads the first sentence it should sink in that, 'This person knows they have no account'. But NO. This person was TOO lazy to read and comprehend the message. I asked to remove my information from their system because I don't want spam messages. Want to take a wild guess at what their response was? Here it is: "...Please note you do not have any active mobile contract with us. Have a lovely day and let us know if there is anything else we can assist you with:)" ARE YOU KIDDING ME!!!!!!! How absolutely unexplainably STUPID is this. I KNOW I don't have a contract with you, I stated I closed everything...In my FIRST SENTENCE!!!!! They call it, READ if you guys don't know. I want you to remove my information from your system. Is that such a difficult task. Is it too much to ask. I have no words to describe how baffled/irritated/angry I am at this. There really is no nice way to say what I want to say. So just take this review and continue with my request. I am done asking nicely.
1 reviews | Active since Jan 2020
To say lazy does not cover it! I have been getting SMS's EVERYDAY for the last week that states the following: "Good news! Enjoy a 1GB FREE bonus data gift from Mr Price Mobile, valid 30 days! Dial *140# T&Cs apply" So before I sent an email, I dialed this *140# and blocked everything that can be blocked. But still I get these SMS's. So go to the next step... I emailed Mr Price Mobile and stated the following: "I have closed all my accounts..." So logically if the person on the other end reads the first sentence it should sink in that, 'This person knows they have no account'. But NO. This person was TOO lazy to read and comprehend the message. I asked to remove my information from their system because I don't want spam messages. Want to take a wild guess at what their response was? Here it is: "...Please note you do not have any active mobile contract with us. Have a lovely day and let us know if there is anything else we can assist you with:)" ARE YOU KIDDING ME!!!!!!! How absolutely unexplainably STUPID is this. I KNOW I don't have a contract with you, I stated I closed everything...In my FIRST SENTENCE!!!!! They call it, READ if you guys don't know. I want you to remove my information from your system. Is that such a difficult task. Is it too much to ask. I have no words to describe how baffled/irritated/angry I am at this. There really is no nice way to say what I want to say. So just take this review and continue with my request. I am done asking nicely.
1 reviews | Active since Jan 2020
I opened an account in February for clothes to buy for my kids and the sales man at Maponya Mall mrprice and they gave me a sim card and they forced me to take the simcard as I did mention that I do not have a phone to use it on, said that they will load data that charges R99 monthly and amount will be within the amount to pay for my account on but the payment will be included in my account, to my surprise in February when I went to pay my first instalment as they Debited R149 and I went to Mr price they showed me my statement and the money they debited does not even show on their side, that's when I knew it's a ****, I then stopped debit and dispute on my Tyme Bank app with a fail as they made payment recurring and active it cannot be disputed as I been waiting for their responses they debited again this month as I'm still waiting for the refund I never authorised on the Tyme Bank app and Mr price,,,I don't understand why Tyme Bank app does not reverse the money and stop this madness of a recurring payments scheme 😡😡 I plan's for each and every cent I get and this they doing now is not on please assist
1 reviews | Active since Jan 2020
I opened an account in February for clothes to buy for my kids and the sales man at Maponya Mall mrprice and they gave me a sim card and they forced me to take the simcard as I did mention that I do not have a phone to use it on, said that they will load data that charges R99 monthly and amount will be within the amount to pay for my account on but the payment will be included in my account, to my surprise in February when I went to pay my first instalment as they Debited R149 and I went to Mr price they showed me my statement and the money they debited does not even show on their side, that's when I knew it's a ****, I then stopped debit and dispute on my Tyme Bank app with a fail as they made payment recurring and active it cannot be disputed as I been waiting for their responses they debited again this month as I'm still waiting for the refund I never authorised on the Tyme Bank app and Mr price,,,I don't understand why Tyme Bank app does not reverse the money and stop this madness of a recurring payments scheme 😡😡 I plan's for each and every cent I get and this they doing now is not on please assist
1 reviews | Active since Jan 2020
Unhappy customer.poor service they mislead you by making you choose a device.
1 reviews | Active since Jan 2020
Unhappy customer.poor service they mislead you by making you choose a device.
MRPMobile scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.6). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.8). How is the AI Score calculated? →
MRPMobile has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 77 reviews in the last 12 months. Hellopeter has tracked MRPMobile across 1,774 total reviews. How is the TrustIndex calculated? →