MRPMobile

Based on recent customer reviews, MRPMobile is facing serious customer dissatisfaction across nearly every service area. Customers repeatedly describe unauthorised SIM card subscriptions, failed cancellations, ongoing debits after account closure, unresolved insurance claims, and rude or unresponsive agents. While a handful of positive interactions are noted at specific stores, the dominant pattern is one of distrust, with many customers feeling misled or financially exploited.

The most common complaint about MRPMobile, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report unauthorised SIM subscriptions, debits continuing after cancellation, refund delays stretching months, and contracts they claim were never properly explained. Cancellation processes routinely fail, with the 31-day notice cited repeatedly without resolution. Billing (1.2).

MRPMobile scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.6). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.8). How is the AI Score calculated? →

MRPMobile has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 77 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 43 hours 38 min. Hellopeter has tracked MRPMobile across 1,774 total reviews. How is the TrustIndex calculated? →