M
MRPMobile
Verified Business
M
MRPMobile
Verified Business
92 Reviews (last 12 months)
Responds in 48 hours 40 min
AI Review Summary
Based on recent customer reviews, MRPMobile faces severe criticism across virtually every aspect of its customer experience. Customers consistently report being charged for SIM cards and data services they never consented to or received, alongside deeply frustrating cancellation processes that drag on for months. The overwhelming majority of reviews describe unresolved complaints, dismissive agents, and billing practices that many customers characterise as deceptive. Rare positive mentions highlight individual staff members who go above and beyond.
Top Strengths:
- •Customer Service & Support Quality: A small number of customers praise specific named staff members such as Nozi, Earthy, Ntombifuthi, Tyson, and Nondumiso for exceptional personal service and dedication to resolving issues at branch level.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Mobile Networks
48 hours 40 minutesAverage Time To Reply
-76 NPSRecommended: Unlikely
Replied to 96% of negative reviews
Typically takes less than 50 hours 28 min to reply
TrustIndex
0
Score
Ranking
#10
in Mobile Networks
Avg Reply
48 hours 40 minutes
NPS Score
-76
Recommended: Unlikely
Replied to 96% of negative reviews
Typically takes less than 50 hours 28 min to reply
Review Distribution
1.3|92 Reviews
May '25 - Apr '26
5(4.7%)
4(3.5%)
3(1.2%)
2(1.2%)
1(89.5%)
5(4.7%)
4(3.5%)
3(1.2%)
2(1.2%)
1(89.5%)
Recent reviews (92)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Khalipha J
1 reviews | Active since Jan 2020
18 Mar 2026, 16:37
MR PRICE MOBILE ****
My Mother ran out of airtime and she uses MTN. When she bought airtime and tried to load it , it couldnt load. She called MTN and she was told that her SIM card was ported to MR PRICE Mobile and she must get in contact with them and she did. She was sent from pillar to post for 3 days with no answers. The lady on the contact center confirmed that the number was ported and my Motjer asked by whom?? The lady said probably by her ( My Mother) and she requested a call recording while this sale was done and she never received it to this day. My mother had to let go of a number she has been using for over 30 years!!! She is not getting any feedback from Mr Price mobile , now she had to start from scratch and use a new SIM card . I am so disappointed at how these companies Leo not take responsibility for their recklessness 😡
Helpful (0)
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Khalipha J
1 reviews | Active since Jan 2020
18 Mar 2026, 16:37
MR PRICE MOBILE ****
My Mother ran out of airtime and she uses MTN. When she bought airtime and tried to load it , it couldnt load. She called MTN and she was told that her SIM card was ported to MR PRICE Mobile and she must get in contact with them and she did. She was sent from pillar to post for 3 days with no answers. The lady on the contact center confirmed that the number was ported and my Motjer asked by whom?? The lady said probably by her ( My Mother) and she requested a call recording while this sale was done and she never received it to this day. My mother had to let go of a number she has been using for over 30 years!!! She is not getting any feedback from Mr Price mobile , now she had to start from scratch and use a new SIM card . I am so disappointed at how these companies Leo not take responsibility for their recklessness 😡
0
Replies (0)CG
Celenhle G
1 reviews | Active since Jan 2020
17 Mar 2026, 05:12
****MERS! Mr Price Mobile taking money after cancellation
****!!!!!! ****MERS NOT SERVICE PROVIDER!!! I am honestly beyond angry at this point. I cancelled this On Biller service in October 2025. I was clear, direct, and firm that I did NOT want this service. Yet somehow, Mr Price Mobile decided to completely ignore that and continue taking money like my instructions meant absolutely nothing. Since then, it has just been excuse after excuse. In December, I called again and was told there would be an “investigation” and that I would not be billed. That was a complete lie because the debits never stopped. In January, I called AGAIN, and instead of fixing the problem, I was met with a rude consultant who basically refused to help me unless I agreed to continue paying for this useless subscription. So I must keep losing money just to get assistance? That is outrageous. They have been taking R89 from the account every month since 8 October 2025 for a service I CANCELLED and do not receive. That is over R500 taken for absolutely nothing. At this point, this doesn’t feel like incompetence anymore, it feels like blatant exploitation of customers. I have made multiple attempts to cancel, and every single time I have been ignored while my money continues to be taken. This is exhausting, frustrating, and completely unacceptable. I will be escalating this matter further to the WASPA and and any other relevant body because this kind of behavior cannot be normalized. People need to be aware of what they are signing up for with Mr Price Mobile. THEFT ONLY
Helpful (0)
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Celenhle G
1 reviews | Active since Jan 2020
17 Mar 2026, 05:12
****MERS! Mr Price Mobile taking money after cancellation
****!!!!!! ****MERS NOT SERVICE PROVIDER!!! I am honestly beyond angry at this point. I cancelled this On Biller service in October 2025. I was clear, direct, and firm that I did NOT want this service. Yet somehow, Mr Price Mobile decided to completely ignore that and continue taking money like my instructions meant absolutely nothing. Since then, it has just been excuse after excuse. In December, I called again and was told there would be an “investigation” and that I would not be billed. That was a complete lie because the debits never stopped. In January, I called AGAIN, and instead of fixing the problem, I was met with a rude consultant who basically refused to help me unless I agreed to continue paying for this useless subscription. So I must keep losing money just to get assistance? That is outrageous. They have been taking R89 from the account every month since 8 October 2025 for a service I CANCELLED and do not receive. That is over R500 taken for absolutely nothing. At this point, this doesn’t feel like incompetence anymore, it feels like blatant exploitation of customers. I have made multiple attempts to cancel, and every single time I have been ignored while my money continues to be taken. This is exhausting, frustrating, and completely unacceptable. I will be escalating this matter further to the WASPA and and any other relevant body because this kind of behavior cannot be normalized. People need to be aware of what they are signing up for with Mr Price Mobile. THEFT ONLY
0
Replies (0)AR
Anita R
1 reviews | Active since Jan 2020
10 Mar 2026, 19:33
MrP Funeral Cover ****
My mom opened a Mr Price Home account and took a cutlery sorter that was worth R100 and opened a funeral cover also. The funeral cover did not lapse even after 3 months of not being paid instead the money owed grew every month and now she has to pay a R1000 and something for a funeral she did not want in the first place. Those funeral covers are a ****.
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Anita R
1 reviews | Active since Jan 2020
10 Mar 2026, 19:33
MrP Funeral Cover ****
My mom opened a Mr Price Home account and took a cutlery sorter that was worth R100 and opened a funeral cover also. The funeral cover did not lapse even after 3 months of not being paid instead the money owed grew every month and now she has to pay a R1000 and something for a funeral she did not want in the first place. Those funeral covers are a ****.
0
Replies (0)NS
Nompumelelo S
1 reviews | Active since Jan 2020
8 Mar 2026, 16:22
Bad Management & Useless Stuff Mr Price Cellular - Bridgecity
Fuxking useless excuses of employees and Manager, I spent an entire week trying to get my receipt for a phone I purchased when taking up an account with them. When I first went I was informed since the manager is not in for the day noone else is able to check for me so I can make a claim and told to come back the next day which I did and was informed by the manager that he will call me once he finds the receipts, first question would be how would you call me when I'm trying to claim for a lost phone. He than told me to wait around while he searches I waited around bridge city for over two hours and eventually left. Noone had the time of day to explain the process regarding a claim. I only got the receipts this week for the IMIE number and was told to go to the store where I purchased the phone to close it which I mentioned I purchased it from them directly and all I got was OH! but I have managed to read through the online process to close the phone and process my claim. Honestly the service I received was terrible in such a way that even if I had further questions to ask I won't trust that they will even assist. At this point I'm waiting to clear the account and close it.
Helpful (0)
|Replies (0)NS
Nompumelelo S
1 reviews | Active since Jan 2020
8 Mar 2026, 16:22
Bad Management & Useless Stuff Mr Price Cellular - Bridgecity
Fuxking useless excuses of employees and Manager, I spent an entire week trying to get my receipt for a phone I purchased when taking up an account with them. When I first went I was informed since the manager is not in for the day noone else is able to check for me so I can make a claim and told to come back the next day which I did and was informed by the manager that he will call me once he finds the receipts, first question would be how would you call me when I'm trying to claim for a lost phone. He than told me to wait around while he searches I waited around bridge city for over two hours and eventually left. Noone had the time of day to explain the process regarding a claim. I only got the receipts this week for the IMIE number and was told to go to the store where I purchased the phone to close it which I mentioned I purchased it from them directly and all I got was OH! but I have managed to read through the online process to close the phone and process my claim. Honestly the service I received was terrible in such a way that even if I had further questions to ask I won't trust that they will even assist. At this point I'm waiting to clear the account and close it.
0
Replies (0)FG
Faghmieda G
1 reviews | Active since Jan 2020
26 Feb 2026, 21:22
Robbing customers
I opened a Mr price account. When I collected my card Instore after signing all the documents the sales advisor gave me a simcard. I told her I don't need the simcard as I'm using a contract simcard. She advised that I don't need to use it but they just give it with every account opened. After receiving my statement I saw that I'm being charged R99 per month for this simcard. I queried it and they advised me it was just for the 1st month. Months went on and they kept charging me this amount every month for something I'm not using. I went into the store and tried canceling this simcard. I was advised to email the support team which I did and was told it will take 31 days to be canceled. 31 days is gone and still no luck.
Helpful (0)
|Replies (0)FG
Faghmieda G
1 reviews | Active since Jan 2020
26 Feb 2026, 21:22
Robbing customers
I opened a Mr price account. When I collected my card Instore after signing all the documents the sales advisor gave me a simcard. I told her I don't need the simcard as I'm using a contract simcard. She advised that I don't need to use it but they just give it with every account opened. After receiving my statement I saw that I'm being charged R99 per month for this simcard. I queried it and they advised me it was just for the 1st month. Months went on and they kept charging me this amount every month for something I'm not using. I went into the store and tried canceling this simcard. I was advised to email the support team which I did and was told it will take 31 days to be canceled. 31 days is gone and still no luck.
0
Replies (0)MS
Millicent S
1 reviews | Active since Jan 2020
26 Feb 2026, 16:57
Mr PRICE DEVICE COVER (GUARD RISK)
I bought a phone September 2024 and insured it for 6 months once the 6 months contract ended I renewed a contract which I paid it monthly which will expirer March 2026, On the 15th January my phone just stopped charging and took it to the shop for insurance to help me, I waited and waited, calling the insurance with no help, up until they cannot help me as my insurance covered only when the phone is lost, ****** or fell and damaged which is are not stated on the Insurance policy, after I received messages from them that my insurance has lapsed. I have been paying for nothing.
Helpful (0)
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Millicent S
1 reviews | Active since Jan 2020
26 Feb 2026, 16:57
Mr PRICE DEVICE COVER (GUARD RISK)
I bought a phone September 2024 and insured it for 6 months once the 6 months contract ended I renewed a contract which I paid it monthly which will expirer March 2026, On the 15th January my phone just stopped charging and took it to the shop for insurance to help me, I waited and waited, calling the insurance with no help, up until they cannot help me as my insurance covered only when the phone is lost, ****** or fell and damaged which is are not stated on the Insurance policy, after I received messages from them that my insurance has lapsed. I have been paying for nothing.
0
Replies (0)JF
Joy F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:23
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
Helpful (0)
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Joy F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:23
escalate this matter to executive level following continued ******** deductions
Dear Sir/Madam, I am writing to formally escalate this matter to executive level following continued ******** deductions from my account after my contract was cancelled. Despite submitting a FINAL FORMAL NOTICE and receiving confirmation of cancellation, deductions are still being processed. Furthermore, I have repeatedly requested full itemised account statements for 2023, 2024, and 2025, which have not been provided. This matter has now been formally escalated to the National Consumer Commission and the Consumer Goods & Services Ombud. I have submitted supporting documentation, including evidence of the ongoing deductions. I will continue to pursue every available regulatory and legal avenue until this matter is fully resolved. To date, the following issues remain unresolved: * Continued deductions after confirmed cancellation * Failure to provide full itemised account statements * Billing without delivery of airtime/services * No written confirmation that my account has been permanently closed I hereby demand the following urgently * A full itemised statement for 2023, 2024, and 2025 * Immediate reimbur*****t of all deductions made after cancellation * Written confirmation that my contract is cancelled permanently * Written confirmation that no further deductions will occur * All written responses must be sent to: joyfrank816@gmail.com Failure to resolve this matter within the stated timeframe will result in further legal escalation without additional notice. This is my final attempt to resolve this matter directly with your office. I will not withdraw this complaint or cease escalation until full resolution and reimbur*****t have been achieved. I expect urgent written confirmation. Regards, Carmen Frank 073 592 3942
0
Replies (0)IK
Itumeleng K
1 reviews | Active since Jan 2020
13 Feb 2026, 10:39
Unacceptable bad service
I received a message from Mr Price that my credit has increased to R3300 .When i arrived at Daveyton Mall ,I went staright to Mr Price Cellur or Mobile ,Mr Price that sells phones and laptops ,and related products.Then a very nice lady inbthe morning around 11:00 am assisted me ,i then explained to the lady that I will come back after work ,but when I get to the office in Daveyton I then changed my mind to fo back to Mr Price Cellular or Mobile to use my credit to buy a laptop .I found a different lady by the counter she assisted very well ,but she had to call the call centre to verify my account .Suddenly I was assisted by a certain lady again by the name of Nokuthula at Mr Price credit department ,she asked questions I answered very well and some of the details she updated them such as ,Daveyton is in the East Rand and so on .I produced my ID card first ,as I have opened my account with my ID ,then I produced my license but it was not asked by her "Nokuthula" .I produced my expired license just incase they dnt trust me .Suddenly my expired license is an issue .I explained to Nokuthula that the first point of contact is ID card and not license ,license can be used as a secondary document should I dnt produce my ID card .But she was difficult telling me that my license has expired, and I am telling her that my expired license has nothing to do with my account ,I opened my account with ID card .Then I said to her that I will report this to hello Peter and with bad attitude, she said "you can go ahead " the reference of the call is 6929936 and email address she said I can complain is ,service@mpt.com .So in a nutshell ,I would say that ,Mr Price must hire people that are competent ,if I was a white person ,I would be assisted. Hello Peter please attend to this matter ,if this is not solved ,I am taking this to the competition Commission so assist me further .Regards Itumeleng Kekana
Helpful (0)
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Itumeleng K
1 reviews | Active since Jan 2020
13 Feb 2026, 10:39
Unacceptable bad service
I received a message from Mr Price that my credit has increased to R3300 .When i arrived at Daveyton Mall ,I went staright to Mr Price Cellur or Mobile ,Mr Price that sells phones and laptops ,and related products.Then a very nice lady inbthe morning around 11:00 am assisted me ,i then explained to the lady that I will come back after work ,but when I get to the office in Daveyton I then changed my mind to fo back to Mr Price Cellular or Mobile to use my credit to buy a laptop .I found a different lady by the counter she assisted very well ,but she had to call the call centre to verify my account .Suddenly I was assisted by a certain lady again by the name of Nokuthula at Mr Price credit department ,she asked questions I answered very well and some of the details she updated them such as ,Daveyton is in the East Rand and so on .I produced my ID card first ,as I have opened my account with my ID ,then I produced my license but it was not asked by her "Nokuthula" .I produced my expired license just incase they dnt trust me .Suddenly my expired license is an issue .I explained to Nokuthula that the first point of contact is ID card and not license ,license can be used as a secondary document should I dnt produce my ID card .But she was difficult telling me that my license has expired, and I am telling her that my expired license has nothing to do with my account ,I opened my account with ID card .Then I said to her that I will report this to hello Peter and with bad attitude, she said "you can go ahead " the reference of the call is 6929936 and email address she said I can complain is ,service@mpt.com .So in a nutshell ,I would say that ,Mr Price must hire people that are competent ,if I was a white person ,I would be assisted. Hello Peter please attend to this matter ,if this is not solved ,I am taking this to the competition Commission so assist me further .Regards Itumeleng Kekana
0
Replies (0)