Poor service and no matter of urgency

I had an accident on the 17th of June 2015. It was a struggle from the beginning to get feedback from this law firm regarding my case. After my case went to court, I got the first portion of my money. I had to phone the Road Accident Fund only to find out that the lawyers had already been paid. I received my first payout after calling them repeatedly. It is now time for my final payout. I called the Road Accident Fund. They informed me that they paid out the money on the 3rd of December 2024. I called Brits and Beukes. The lady who works with the claims informed me that the other lawyers paid them on the 11th of December 2024. The lady said that they were closed for December and only recently opened. She said to me that she has a lot of work and that she will get to invoice my file when she has the time for it. This was on Wednesday 15 January 2025. When I asked her today, she informed me that she is busy with other files, but my file is on her desk. This is completely unacceptable, as all the other parties involved had done their part already. It is a mission to get communication from this establishment and everything takes so much longer than it is suppose to. I am very displeased with Brits and Beukes.