Scam

I booked the brittania for a weekend and I wasn't happy with their hotel which resulted in a cancelation. I was charged R1800 which I did not mind and was owed R3400.00. The manager asked my account number as they are responsible for my refund. When I left to book elsewhere they said they will pay my refund via eft which they did not. The following morning I called them and the Indian lady who spoke to me was rude and told me their hotel won't refund me as they are not responsible for it. Bookings.com emailed me saying the hotel is responsible for the payment. I have been scammed by this hotel and I want my money back.