Dissappinted, angry, furious....

Mr. D. Petzer is handling a RAF claim on my husband's behalf. Our complaint is that we do not get feedback from him. He does not reply on e-mail's we send him. This case is going on for over 9 years now. We sent to see him during June of this year and he told us that the claim will be settled end Sept 2019. It is 3 Oct and there is no correspondence from his side. The case has not been settled. We are discouraged and do not know what to do. We have been patient for 9 years. Patience is running out.