CH
Carike H
1 reviews | Active since Apr 2026
08 Apr 2026, 17:31
Poor service
The company kept on harassing me and phoning 20 times a day to make arrangements for my account payments.I settled both accounts send through the p.o.p.two days after that they send me a sms:Dear Miss HARTMANN, Thank You for your recent Truworths payment. Please continue to make regular payment, and reply Yes for a callback from CSS. Tel: *** ***.I emailed and whatsapped them to find out what payments since my accounts have been settled.Now they don't bother to respond via WhatsApp or email
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Brooks and Luyt's replyOfficial
10 Apr 2026, 07:58 Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,
Brooks and Luyt's reply10 Apr 2026, 07:58
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,