BA
Brooks and Luyt
Verified Business
BA
Brooks and Luyt
Verified Business
56 Reviews (last 12 months)
Responds in 41 hours 49 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Brooks and Luyt faces severe criticism across virtually every dimension of the customer experience. Customers consistently report aggressive and excessive call harassment, failure to provide paid-up letters and settlement documents, unresolved credit bureau disputes, and rude, dismissive consultants. A small number of reviews acknowledge individual agents who delivered competent service, but the overwhelming pattern is one of deeply dysfunctional processes and adversarial customer interactions.
Top Strengths:
- •Customer Service & Professional Guidance: A very small number of customers praise individual agents such as Xolani Manana, Khuthadzo, Wesley, and Majola for being respectful, helpful, and delivering on promises. These are isolated bright spots in an otherwise negative landscape.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#26Ranked In Debt Management
41h 49mReply Time
-100 NPSUnlikely
Replied to 98% of negative reviews
Typically takes less than 43 hours 18 min to reply
TrustIndex
0
Score
Ranking
#26
in Debt Management
Avg Reply
41 hours 49 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 98% of negative reviews
Typically takes less than 43 hours 18 min to reply
Review Distribution
1.2|56 Reviews
May '25 - Apr '26
5(1.9%)
4(1.9%)
3(1.9%)
2(3.9%)
1(90.4%)
5(1.9%)
4(1.9%)
3(1.9%)
2(3.9%)
1(90.4%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Andrew M
1 reviews | Active since Jan 2020
17 Mar 2026, 05:48
Rude Caller
I received a phone call from one of your staff. I was fully aware of what she required from me and instead of hearing me out she was rude, spoke over me and hung up while i was mid sentence. I cannot believe you can run a collections business when your staff are so inqdequetly trained that they are incapable of having a conversation. I am under debt review, and the caller refused to acknowledge anything that I had to say. Ridiculous
Helpful (0)
|Replies (0)AM
Andrew M
1 reviews | Active since Jan 2020
17 Mar 2026, 05:48
Rude Caller
I received a phone call from one of your staff. I was fully aware of what she required from me and instead of hearing me out she was rude, spoke over me and hung up while i was mid sentence. I cannot believe you can run a collections business when your staff are so inqdequetly trained that they are incapable of having a conversation. I am under debt review, and the caller refused to acknowledge anything that I had to say. Ridiculous
0
Replies (0)CC
Candice C
1 reviews | Active since Jan 2020
16 Mar 2026, 21:12
Poor customer service
Utterly disappointed in the way they are handling my refund. I had my FNB account with them and I should have made my final payment which they deduct a full installment and not what I actually owed. I called them numerous times and all of their consultants keep saying they will put me through to the right department and then end up cutting the call. I recall talking to a lady named Lesedi four times on two separate occasions and all four times she put the phone down in my ear. I am struggling to get refunded on the access amount they owe me.
Helpful (0)
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Candice C
1 reviews | Active since Jan 2020
16 Mar 2026, 21:12
Poor customer service
Utterly disappointed in the way they are handling my refund. I had my FNB account with them and I should have made my final payment which they deduct a full installment and not what I actually owed. I called them numerous times and all of their consultants keep saying they will put me through to the right department and then end up cutting the call. I recall talking to a lady named Lesedi four times on two separate occasions and all four times she put the phone down in my ear. I am struggling to get refunded on the access amount they owe me.
0
Replies (0)FD
Fahiema D
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Terrible customer experience
I contacted them as I am in the process of applying for a job. I had to take my current job with a lower salary and could not maintain my credit card payments. Now I am trying to get a job with a higher salary and all I need from them is a letter confirming I have a payment arrangement in place. When I called them they said they could not provide one, but yet I have an email which states confirmation of payment arrangement. All I need is the same thing but in a letter so I can get this job and actually start paying this debt off with proper payments, yet they won't assist me. I just need something confirming that there is a plan in place.
Helpful (0)
|Replies (0)FD
Fahiema D
1 reviews | Active since Jan 2020
13 Mar 2026, 14:43
Terrible customer experience
I contacted them as I am in the process of applying for a job. I had to take my current job with a lower salary and could not maintain my credit card payments. Now I am trying to get a job with a higher salary and all I need from them is a letter confirming I have a payment arrangement in place. When I called them they said they could not provide one, but yet I have an email which states confirmation of payment arrangement. All I need is the same thing but in a letter so I can get this job and actually start paying this debt off with proper payments, yet they won't assist me. I just need something confirming that there is a plan in place.
0
Replies (0)NK
Nokulunga K
1 reviews | Active since Jan 2020
12 Mar 2026, 22:14
TRUWORTHS paid up letter
Good morning . Last year in November I settled my accounts but till today I haven’t received a paid up letter yet. I’m calling y’all every days still nothing, I’m just tired of empty promises
Helpful (0)
|Replies (0)NK
Nokulunga K
1 reviews | Active since Jan 2020
12 Mar 2026, 22:14
TRUWORTHS paid up letter
Good morning . Last year in November I settled my accounts but till today I haven’t received a paid up letter yet. I’m calling y’all every days still nothing, I’m just tired of empty promises
0
Replies (0)DW
Dion W
1 reviews | Active since Jan 2020
28 Feb 2026, 11:05
Harassment After Account Settled – Unprofessional Conduct
I am extremely disappointed with the conduct of Brooks & Luyt regarding an alleged outstanding Capitec Merchant account that was settled approximately two years ago. The account was paid in full, and the machine was collected. Unfortunately, Capitec never provided the updated paid-up letter or statement as promised at the time. Despite this, Brooks & Luyt have been calling me between 7 to 15 times per day, including Saturdays and after business hours. Every time I explain that the account was settled and request verification from Capitec, I am ignored. On one occasion, a representative even raised her voice and shouted at me during the call. I have repeatedly informed them that there is no outstanding amount. Their response was that they will continue calling me until the “amount is settled” — which is extremely concerning, as there is no valid outstanding balance. This behavior constitutes harassment. I formally request: • Written proof of the alleged outstanding amount • A full statement from Capitec • Immediate cessation of repetitive calls • Communication in writing only going forward If this conduct continues, I will escalate the matter to the appropriate regulatory authorities.
Helpful (0)
|Replies (0)DW
Dion W
1 reviews | Active since Jan 2020
28 Feb 2026, 11:05
Harassment After Account Settled – Unprofessional Conduct
I am extremely disappointed with the conduct of Brooks & Luyt regarding an alleged outstanding Capitec Merchant account that was settled approximately two years ago. The account was paid in full, and the machine was collected. Unfortunately, Capitec never provided the updated paid-up letter or statement as promised at the time. Despite this, Brooks & Luyt have been calling me between 7 to 15 times per day, including Saturdays and after business hours. Every time I explain that the account was settled and request verification from Capitec, I am ignored. On one occasion, a representative even raised her voice and shouted at me during the call. I have repeatedly informed them that there is no outstanding amount. Their response was that they will continue calling me until the “amount is settled” — which is extremely concerning, as there is no valid outstanding balance. This behavior constitutes harassment. I formally request: • Written proof of the alleged outstanding amount • A full statement from Capitec • Immediate cessation of repetitive calls • Communication in writing only going forward If this conduct continues, I will escalate the matter to the appropriate regulatory authorities.
0
Replies (0)PD
Pieter D
1 reviews | Active since Jan 2020
25 Feb 2026, 16:03
Threatens with legal action for non-payment while nothing is owed...
Brooks and Luyt Attorneys are constantly harrassing me (and lately my wife as well) regarding an "outstanding amount" on my "FNB Premier Account". 1. I have no outstanding amount. 2. The messages threaten me with blacklisting if I don't pay promptly, or tell me that my credit rating was negatively affected by my non-payment. 3. The SMS's often give the option to reply "Yes" for a callback, which I did many times. I have not received a single call from them. 4. Each time I phone them they confirm that there is no outstanding amount, and they even cinfirmed my phone number to ensure that I would be removed from the database, but now my wife receive threatening SMS's from them. "PAYMENT NOT RECEIVED. Final reminder that if your FNB PREMIER payment is not made by close of business today to FNB Acc No: 62239202667 Ref: 12524717, we will prepare your file to proceed with further action. Brooks and Luyt Inc. Tel: 011 5439065 or Reply Yes for a callback. Ref: 12524717"
Helpful (0)
|Replies (0)PD
Pieter D
1 reviews | Active since Jan 2020
25 Feb 2026, 16:03
Threatens with legal action for non-payment while nothing is owed...
Brooks and Luyt Attorneys are constantly harrassing me (and lately my wife as well) regarding an "outstanding amount" on my "FNB Premier Account". 1. I have no outstanding amount. 2. The messages threaten me with blacklisting if I don't pay promptly, or tell me that my credit rating was negatively affected by my non-payment. 3. The SMS's often give the option to reply "Yes" for a callback, which I did many times. I have not received a single call from them. 4. Each time I phone them they confirm that there is no outstanding amount, and they even cinfirmed my phone number to ensure that I would be removed from the database, but now my wife receive threatening SMS's from them. "PAYMENT NOT RECEIVED. Final reminder that if your FNB PREMIER payment is not made by close of business today to FNB Acc No: 62239202667 Ref: 12524717, we will prepare your file to proceed with further action. Brooks and Luyt Inc. Tel: 011 5439065 or Reply Yes for a callback. Ref: 12524717"
0
Replies (0)PA
Paul A
1 reviews | Active since Jan 2020
20 Feb 2026, 18:51
Harra*****t Brooks and Luyt attorneys on behalf of ABSA BANK
Subject: Formal Notice – Harassment and ******** Communication Dear Brooks and Luyt Attorneys, I refer to the repeated telephone calls made to me on 20 February 2026, including seven calls at approximately 20:35, as well as calls made to my place of employment. I have already spoken to one of your representatives regarding this matter. Despite this, your office continues to contact me excessively and after business hours. This conduct constitutes harassment. You are hereby instructed to: Cease all telephonic contact with me. Cease contacting me at my place of employment. Direct all further communication to me in writing only. Please note that continued harassment will result in formal complaints being lodged with the Council for Debt Collectors and the Legal Practice Council without further notice. Furthermore, any threats of repossession without a court order are ******** and misleading. Kindly confirm whether legal proceedings have formally been instituted and provide written proof thereof. Govern yourselves accordingly.
Helpful (0)
|Replies (0)PA
Paul A
1 reviews | Active since Jan 2020
20 Feb 2026, 18:51
Harra*****t Brooks and Luyt attorneys on behalf of ABSA BANK
Subject: Formal Notice – Harassment and ******** Communication Dear Brooks and Luyt Attorneys, I refer to the repeated telephone calls made to me on 20 February 2026, including seven calls at approximately 20:35, as well as calls made to my place of employment. I have already spoken to one of your representatives regarding this matter. Despite this, your office continues to contact me excessively and after business hours. This conduct constitutes harassment. You are hereby instructed to: Cease all telephonic contact with me. Cease contacting me at my place of employment. Direct all further communication to me in writing only. Please note that continued harassment will result in formal complaints being lodged with the Council for Debt Collectors and the Legal Practice Council without further notice. Furthermore, any threats of repossession without a court order are ******** and misleading. Kindly confirm whether legal proceedings have formally been instituted and provide written proof thereof. Govern yourselves accordingly.
0
Replies (0)MM