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Joshua S

Active since Mar 2016

6

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0

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Reviews

6 reviews

Brooks and Luyt

3 months ago

ZERO CUSTOMER SERVICE

I was handed over by Nedbank, and the account has since been settled even cleared from my record but I have no communication from them as to the whereabouts of my settlement letter. I tried calling and was met with uhms and buts all I want is my letter so I can be done with this bank once and for all.

0 replies

Brooks and Luyt

6 months ago

***** Dealings

I received a call from this company yesterday - requesting payment. They however cannot email me because they not allowed to use email (surely that is red flag number 1) - she proceeded to explain the details of my account demanding that payment is made (red flag 2) - when I told her I am usable to pay said amount she went silent and formulated another story - i will not make payment without official paper work - i will not accept correspondence via text or WhatsApp - I asked for everything to be on email and she refused - I don't know where this company has come from but i will ignore you till you can communicate officially and as required - i am the client after all.

1 reply

15 months ago

Locker to Locker

I have never had issues before but this has been a week long issue that they seem to not want to help with. Firstly their locker wasn't working escalated that - they sent me a new pin, now to my knowledge you are given 36 hours to deposit a package. I went this morning mind you it is now 18 hours since my last communication and the pin is not valid - contacted support via email because their WhatsApp line is clearly "training for dummies" - she tells me that the pin has expired. Sadly my customer will not be getting their package and Olwethu is clearly not interested in resolving my issue - am I not warranted the same 36 hours to deposit considering their locker was faulty?

0 replies

40 months ago

Helpful & Simple

I was skeptical about Meerkat but I have not found a better service provider, they were kind enough to explain everything in layman's terms and were informing me of every step being followed. I have peace of mind knowing that they are assisting me on my financial journey.

1 reply

55 months ago

The sales agent assisting me was patient and listened to my needs and requirements

The sales agent assisting me was patient and listened to my needs and requirements. She went on to explain the benefits of the policy. I was thoroughly impressed. Thank you Charlize for your amazing service.

1 reply

127 months ago

Best Customer Experience

I needed help on where to do my blood work and Devakshan was pleasant and understood exactly what was needed he didn't keep me waiting on the line like some call centre agents. He was pleasant with a great attitude, I asked for numbers for the respective agents and he assisted with that giving me the details and asking if I needed anything else. Once the call was done he was so kind and helpful I couldn't help but compliment him on the great service.

1 reply

Review Distribution

5 Star

3 (50%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (50%)

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