So better to make clients feel welcomed

At Polokwane, Mall of the North branch.. I'm actually standing outside the store right now because there's one sales person working..really? Actually told to go away to be contacted later..what?!! Im here to fetch earnings that went for repairs..security's is just concerned to follow me around, qha..no offer for me to sit down after entering..Marilet actually treated me very well and professionally..she gets 5 stars. Brand do better..