Online order is a ****

Ordered coffee beans from their website. I get a confirmation email of the order saying that it has been received and payed for. Their website mentions orders can take up to three days to ship and that you will be notified once the order is shipped. It has now been 8 days since the order was made and no update on the shipping has been received. I've emailed their support twice and received no response. Phoned the number in the email and it went to voicemail. At this point it seems like a ****