Additional charges for equipment that is not faulty, rude and condescending attitude

We've been intermittent clients of Bryanston Plumbing Pty Ltd for about 15 years or more, and chose to use them every time we needed plumbing repairs as we were satisfied with the prompt, albeit expensive, service. However, we had the worst experience of our lives last month when using their services. The experience was so bad that we will NEVER make use of their services ever again and feel it important to notify other consumers. Our geyser was not warming up and the plumber claimed that the element was faulty. He replaced it but our power tripped. He subsequently by-passed the switch on the geyser (which is illegal) to get the element to work. We were told to get an electrician to fix the switch. When we received the invoice, we were also charged for a faulty thermostat. Incidentally, the thermostat was replaced by Bryanston Plumbing in June 2021. When we queried the additional charges, we were met with a very rude and ill informed accountant, (Anastasia) blaming the power outages for the faulty equipment. We consulted at least five different plumbing companies/professionals who confirmed that the thermostat was NOT faulty and that the switch on the geyser in all likelihood caused the problem - In addition, we tested it ourselves and took it to the manager/owner of the business (Andy Clarke) to demonstrate that the equipment was not faulty. We were met by and exceptionally rude, condescending and disrespectful individual who has NO idea what customer service means, how to spell it or how to practice it. The company also has the audacity to end the email message on their invoices with " thank you for your business" - truth be told - they've lost a loyal customer of 15 years forever! Their greed for making money, their condescending attitude and unprofessional conduct must be known by all consumers. If you decide to use them, make sure that you get a professional diagnosis of the problem, get a second opinion, sign off a job card before the plumber leaves the premises. However, best to avoid using Bryanston Plumbing Pty Ltd altogether