BUDGET BANNERS NO FAST TURNAROUND TIME – only Insults & stress

Not even sure where one can start with this company https://budgetbanners.co.za/ 1 star its a lot. Budget Banners they promise quick delivery turnaround on their website however that's a lie. Placed order online and I was told printing will be done from Woodstock (Cape Town) that tine I had already paid. I wanted to use their JHB branch as I'm also in Gauteng and I went with this company based on their reviews on their website which claim FAST TURNAROUND TIME.

October 19, 2020 (Monday) I made a 100% payment to place an order #17393 which was placed.

October 20, 2020 (Tuesday) I sent them an email to check their lead time as I needed to update my client as to when they should expect their banners.

October 21, 2020 (Wednesday) I get a response from Nadia saying, "I will follow up on the layout for you and confirm the delivery date once layout is finalized." Same day I get an e-mail from Sholto & McDonalds I was told to approve artwork before printing, and I did approve same day artwork which I had sent to them.

Mid-Day I received an e-mail from Nadia responding to my e-mail for lead time and now she says “Please be advised that we need 3 days from payment and approval for order completion and 2 days for shipping from Cape Town to JHB.

Your order will only be delivered to you next Monday once samples are approved timelessly

October 23, 2020 (Friday) I send them an e-mail to confirm if we still good for delivery on Monday based on their previous e-mail. At 3:09 PM I receive a response from Nadia “the order to be with you in JHB on Tuesday” 3:37 PM – Nadia says “can you sign off the colour and we can sort this out for you by Monday so you can have your order by Tuesday”. Mind you this was already approved on the 21st of October (Wednesday) now its Friday you want another approval. What are we approving again? I had client breathing on my neck waiting for delivery on Thursday 22 October.

October 26, 2020 (Monday) 10:20 AM an e-mail from Nadia “Have you finalized colours?” It’s a new week and Nadia from Budget Banners wants me to approve artwork which was approved last week Wednesday. At this time I had already told client they will receive their banners on Monday as Nadia had stipulated 5 days ago.

October 27, 2020 (Tuesday) On this day I had already lied to my client several times based on Budget Banners fast turnaround time, based on e-mail which had committed itself to Monday. Same day client says if you don’t submit this by 14:30pm please don’t send it and you will not be paid for this job as you’ve missed deadlines. Now this day had a lot of eventful disasters from Budget banners to the courier company that they use. Courier company says there’s Discrepancy with dimensions and there's more money that needs to be paid however Budget banners are not willing to pay for the extra weight and they want the banners to be sent back to depo to have them measured again. When I spoke to their courier co. that they use I am told if the banner goes back to the depo I will only receive it on the 28th October 2020. On the phone Nadia tells me they are working on the case and I will receive banners, since I couldn’t trust her word anymore, I did my investigations called the courier co again found out that Nadia had ordered for the banners to go back to the depo. The same call Nadia says to me “OH YOU SOUND LIKE A MAN”. Not only did I have delays from Nadia and Budget Banners now I had insults coming out of her mouth. 3:19pm I sent them an e-mail Nadia & Mcdonalds I'm quite aware that you wanted to send the banners back the courier guy which meant I would have gotten the banners tomorrow on the 29th then yet again I stood to lose the money I paid for banners. Your issue with your courier co. had nothing to do with me but unfortunately because you’ve put my name in disrepute then I had 0 choice but to pay for this and get it delivered to my client.

Had I not paid I would have missed yet another deadline and client said if they don’t have it today then they don’t want it. I already paid Budget Banners from my own pocket. 15:12pm still no banners with me.

I ended up paying extra cash to have client’s banners released from their courier’s. Client received their banners @ 17:21pm and my client was not happy. I then lost clients trust + the job I was supposed to get for branding stationery & clothing which these jobs were depending on me delivering on time. I’m GATVOL with https://budgetbanners.co.za/ now they don’t want to refund the extra money I paid to release my goods. I lost the job because of lies from this company. According to Nadia they will not re-pay as I couldn’t wait for good to go back to the depo and wait for yet another day!!! BUDGET BANNERS GOEDKOOP KOOP IS DUUR KOOP.